SmileSuite Dental

I originally went in to get a cleaning/​exam and tooth checked out because i was concerned about a possible cavity. They scheduled me with Dr. Bock and she was amazing along with the dental assistant who was helping her. It turned out that i did have a cavity so once they found out that was the case i asked for a quote on how much it would cost. The doctor and assistant had left the room when another woman, who im guessing was the manager, came in to discuss price quotes with me. She pointed out a few other fillings that could be done and another tooth that really doesnt bother me that she insisted needed a crown, and another recommendation was invisalign treatment because i mentioned that i wanted to get braces in the future. The entire treatment plan came out to over $ 3000.
After seeing the quotes for everything i told her that i wanted to make an appointment to get the filling done in a few weeks after i started my job and had some more money (i had repeatedly said that i was new to the area and currently didnt have a job or much money) She gave me a kind of mad look and mentioned that the invisalign offer was only available if i took it at that moment, i kindly declined and said again that i couldnt pay for it even if i wanted to, i simply didnt have the money. Finally she asked if i had anyone who could help me pay a least half for this $ 3000 treatment plan. I never felt so uncomfortable and pressured in a dentist office like this. I finally agreed to do the filling that day and came back a few months later for another one of the fillings to get done that they pointed out.
The same woman came in and mentioned my tooth that «needs a crown» and handed me a $ 700 quote for me to do it that day. Once again i kindly declined because i dont have 700 dollars to just drop on the spot, turned to my boyfriend and asked if he would be willing to pay half. I had to say no about 5 times till she just accepted the payment for only a filling.
Dr. Bock is one of the greatest dentists ive ever had, i never felt pressured by her to do anything but for the reason that i was in such an uncomfortable spot with that woman pressuring me to spend money that i didnt have, i will not be returning to this clinic.

I don’t know which dentist those other people went to, because it certainly wasn’t SmileSuite. Read my other reviews I don’t work for SmileSuite.
SmileSuite is a smaller office, but in a super convenient shopping center right near Egypt off 1488 and since it’s fairly new, it’s not hard to spot at the moment.
So, it’s really clean… Like really really clean. They have TV’s in every room if you’re into watching The View or The Price is Right while getting your teeth cleaned or whatever.
Chelsea is the office manager and she’s super bubbly and really helpful. She’ll work with you on prices and make sure you can afford work you may desperately need.
Chrissie took me back and did my X-​Rays and was super careful to make sure they were as comfortable as possible (which mouth X-​Rays aren’t ever pleasant but hey). She made sure I was comfortable the whole time, made sure I understood everything, and answered all my questions. Which I applaud her for because I am not a morning person AT ALL.
Lastly, Dr. Harris is a younger doctor so his skills and knowledge are fresh and refined. He knows what he’s talking about and is extraordinarily efficient. He counted off my gum depth (or whatever he was counting off) in less than 5 minutes. When it came to the cleaning (everybody’s least favorite part) he made sure every couple teeth or so to make sure I was doing okay and not in any pain or discomfort.
My only recommendation to SmileSuite is that they need better or more flavor choices for the teeth cleaning and fluoride. Caramel flavored fluoride?! No Bueno.
Anyway, if you have any problems with your visit, instead of complaining to strangers, tell Chelsea because she actually cares and will correct it. I’m looking forward to getting my wisdom teeth removed there because I sincerely trust the staff.
TL;DR: staff is good, place is clean, ¹⁰⁄₁₀ would recommend.

I have never in my life encountered such an unorganized mess when it comes to insurance payments. I was told one thing, then all of a sudden I was told I owe $ 800 more than originally quoted. I disputed this, and it was finally corrected (they were wrong about the amount).
Well I was happy with it, and would have rated higher, until last night when I was sitting around petting my dog and one of the fillings that they had just put in (less than a month ago) fell out for no reason!!! I went back in to have it fixed, and when I was finished they put the icing on the cake by telling me that they had finally figured out the money issue from before (what?! I thought this was already solved!!! This is almost a month after what I was originally told!!! And I think they fired the girl who gave me the original quote that was actually correct!) and proceeded to tell me I still owed them another $ 133!!! This kind of back and forth with people’s money is completely inexcusable for a business that deals with insurance on a regular basis.
The only thing they have going for them is the actual dentist. She is very sweet, but that doesn’t make up for the inconsistencies everywhere else.

Dr. Bock was amazing to me. I have extreme anxiety and I was terrified of my cleaning and treatment because I have horribly sensitive gums. She was calm and understanding and never made me feel like I was being dramatic. She empathized with me and was so kind. Her bedside manner was excellent. The bill and payment discussion with front desk was short, to the point and it was easy to understand my benefits and my financial responsibility. I am glad I found this dentist, I highly recommend her.

I have mixed feelings about this place. Some of the staff are great, while others meh… I really like Dr. Baker. Dr. Baker has a great bedside manner and was willing to answer all my questions very thoroughly. The second time I came here I had another dentist. The other dentist, Dr. Cabrera doesn’t have such good bedside manner. He always seemed like he was in a hurry and I was annoying him when I asked questions. As a patient spending lots of money on «recommended» procedures I wanted to know what I was getting into before I agreed to anything. I believe he is the owner so you would think he would be the one most willing to answer my questions. He doesn’t seem to care about patients he was very messy with procedures and both times the techs had to apologize and clean up after him around my mouth and such. The staff seem hit or miss, Danielle is on top of things while my dealings with Amy did not go well way too uncaring and snotty. Their prices are average although I did question some work they wanted to do ESP since my last dentist didn’t recommend any of the procedures. My biggest pet peeve with this place is they won’t call you back! Never! There are other places around so if it’s not a convenient location then I wouldn’t drive out of my way to get here. Meh…