Buick GMC of Mahwah

Salesman JosephAnthony Navarra was great to deal with on the lease of my 2016 Acadia. We pleasantly negotiated and came to a fair price on the vehicle. He also got the vehicle ready for pick up very quickly. This is my second leased vehicle from Mahwah GMC. Krystle Markson in the service department referred me to JosephAnthony. Krystle helped me over the years in service on my 2013 Acadia. All in all, a great, exciting experience. Sam Booth the sales manager also helped get the deal done. Thanks, Joe G., Oradell, NJ

Buick Mahwah NJ is a fabulous dealership. The prices for lease/​buy are the best. Their sales people, particularly Mark, worked dilligently, above and beyond all my expectations. I recommend Buick Mahwah highly. Thank you, Mark!

I have been buying/​leasing automobiles for 40+ years and this dealership HANDS DOWN was the BEST experience I have ever had. Friendly, Respectfully, HONEST, straight-​forward, no pressure, great follow-​up, and most importantly, GREAT DEAL. We were so impressed!

We drove over an hour to this dealership due to the recommmendation of a close friend. The honest and genuine sales experience left us comfortable and happy with our purchase. Elaine (sales lady) and Steve (manager) were knowledgeable, patient, and pressure free.
Elaine was very friendly and she naturally entertained our 12 month old son while my wife and I had space with zero interuptions to make our decision. They had a nice stock of Acadias of various trim levels from which to test drive and choose from. Joe explained and modeled how to use the car’s vast electronic options and systems.
There were no hidden fees or odd charges in our contract. Everything was exactly as discussed.
We are thrilled with our Acadia Denali. We will return when our lease is up for another vehicle from this dealership and sales team.

I bought the enclave fron here on 05/​22/​2015. I was lied by the financing accountant when I purchased the car. He lied to me that I can pay the loan by credit card. So I didnt get the chance to put the down payment to save money. Even when I was suspicious what he said and he still stated I can pay the loan in full with credit card. When I call the bank this morning, and just got noticed I am not able to pay loan with credit card. It also caused around 400 dollars lost from me. This is lying.
During the transaction, this person also made mistakes on the purchased price, almost 600 dollars different from the price the sales agreed to me. I noticed this error when I was home comparing the offer letter they provided for me. I had to spent another morning to go back the dealership to ask my money back.
I felt cheated again and again and not sure how could this person doing business in this way.
Update: The manager just get back to me. I was a bit too emotional. The sales are great. I would give 5 stars for them. Efficient and nice. But not the financing person.

Going to Buick Gmc of Mahwah was the best car buying experience I ever had. Jorge Laureano really went the extra mile with his GREAT service!!! Would recommend this dealership and especially Jorge to anyone who is looking for a great car buying experience!

Big waste of time. I inquired about an ad I saw online for a GMC Yukon. They told me to come in, 40 min drive during rush hour. When I got there they told me they don’t have the vehicle or deal available. They tried to upsell me on a deal that was outrageous. Classic bait and switch, don’t bother giving this classless dealership your time or business.

Had a great buying experience. The salesman Khaled was amazing. Great service, made buying a car fun and rewarding.

A colossal waste of time! From our first visit on November 6, 2014, my husband and I advised the dealership of how we intended to finance the car and that we expected both of us to be on the title. After several trips, we chose the car we wanted on Saturday, November 15, 2014 and expected to pick it up today, Saturday, November 22, 2014. On the 15^th, the salesperson told us that he could not give us final numbers that day and they would call us on Monday. I made sure he was aware that we needed the final numbers to close our 3^rd party loan. Finance did not call us Monday. After I contacted the salesperson on Tuesday, Finance called me on Tuesday afternoon. I missed the call and called back within 30 minutes. Finance did not return my call Tuesday or Wednesday. Each day I let the dealership know that we would not be able to close the loan without the final purchase numbers. I spoke to the sales manager, Sam Booth, on Thursday, who was extremely unsympathetic but did get the finance guy to finally call us that day. Finally on the phone, the finance guy proceeded to quote me the wrong numbers; specifically a HIGHER purchase price and a LOWER consumer cash back incentive. We sorted this and the finance person prepared the purchase agreement and the dealership emailed it to me on Thursday afternoon. The numbers were STILL wrong; a different set of numbers but STILL a HIGHER purchase price and a LOWER cash back incentive number. We sorted this again. Thursday night and Friday, I finalized insurance, closed on the 3^rd party financing, collected cashier’s checks, and lined up a garage parking spot (we live in a condo and there is limited street parking).
At the dealership today, the purchase number and tax number listed on the title documents were another version of wrong and still higher than agreed, of course. The finance person chose to tell us today, 16 days after we first communicated that we wanted both my husband and I on the title, that we could not put both of us on the title unless we were both on the financing. We expressly asked this question to avoid any problems. GMC Mahwah failed to tell us that it would be a problem until well past the 11^th hour. We voided the deal and the finance manager refused to return the documents I signed or even a copy of the documents I signed with the word «VOID» written on it. I acknowledge that I was livid and when it was clear that the finance guy wanted to waste more time, I started writing «VOID» on the documents on the desk. He then grabbed the documents and continued to tell me he would not give me a copy of the documents. I firmly believe that if the finance person had done his job, if he had worked with me this week instead of forcing me to chase him, if the finance person had focused on being accurate (were these honest, reoccurring errors in the dealership’s favor or were they trying to take advantage of us?) and if the salesperson had communicated with the finance person, we would not be in this position. With the holidays upon us, we are now back to square one without a car. Truly the worst customer service and an incompetent and unethical finance department. Do yourself a favor and go elsewhere.