AT&T

And _​this_​is how you do it. Contrasted with my experience in Saugus, I wish I’d gone here first. My associate did try to sell me what he was likely directed to by his superior, but when I said ‘No thank you’ that was the end of the discussion and I was in and out of there with my upgraded device in under 15 minutes, most of which was waiting for my associate to go into the back to retrieve the particular model/​style I wanted. Thank you!

FaIl. WHY is there only two people working at this store. This is why no one likes phone stores. I’m waiting in line to put my name in line.

I ‘ve been waited for one and a half hour here but still no one comes to serve me. Totally waste of my time and won’t recommend this place to anyone!!!

They are the worst they did not even want to help me and I went in to buy a new phone and left mad that they did not want to help me

I have been dealing with Cingular/At&t for several years. Have never had any issues at all. I always deal with the Malden location. The employees are knowledgeable, friendly and go out of their way to recommend something for you. You guys are awesome!

i own a samsung evergreen cell phone. It constantly and randomly shuts down. The same problem remained after returning it and getting another one through at&t three times. They even had me punch in some codes and * and #‘s to «fix» the problem to no avail. I called AT&T back today and demanded as a customer for 12 years with 5 cell phone contracts with them, to send me a different and comparable make/​model phone. The answer was someone will call me back in 24 – 48 after they «review» my case. So for the next 24 – 48 hours my phone will continue to shut down while i am stil paying my bill without interuption! After «googling» the phone, it seems to be a problem for everyone. Why there isnt a recall on this phone? Answer: they are making money off people continuing to purchase it. Also, AT&T does not extend the warrenty each time they send you a new phone so my warrenty may run out during the time all the broken phones are mailed back and forth. This is leaving a bad taste in my mouth for both Samsung and AT&T customer service practices. Anyone think Verizon is better? Considering making the switch!

Came in here to upgrade my phone in November. I was taking an international trip and my current phone wasn’t compatible with their network so I wanted to get the Samsung Captivate which would be. The issue was that I wasn’t eligible for an upgrade until January. I talked to an associate named Walter, explained the situation and got the upgrade and the phone I wanted in under twenty minutes. I walked in expecting to have to cancel my contract to sign a new one for Verizon, and I ended up being a satisfied AT&T customer for another 2 years. Well done,

ugh horrible lines and useless staff. Upgrading phone online instead.

This AT&T store is where I purchased my iPhone 3G, so I’m automatically a fan. I don’t think they did the best job with the release, but they certainly tried to accommodate everyone. Before the store opened, they handed out information and water to everyone waiting in line. They were friendly, despite the hour and tried to keep everyone’s spirits up. There was an associate at every register and two managers to help out.
The store manager is a bit of a slimeball, he reminded me of a used-​car salesman and I swear he tried to overcharge on a cash purpose. The associate that helped me, George, was wonderful and deserves extra praise. He went above and beyond to help my boyfriend when his number wouldn’t port correctly, despite several other employees telling him to give up and move on. He knew he could help and I thank him for sticking with us for those very long 90 minutes.
Of course, I was one of the lucky one’s to be in the front of the line and guaranteed an iPhone. My opinion might have been quite different if I was one of the people at the back of the line who got turned away after waiting several hours.