Granada Highlands

Marissa and the staff at Granada Rocks! We had a leasing agent who completely messed up our application, and didn’t include the other paperwork we filed. Then she quit without notice, and we almost lost our deposit. Thanks to Marissa, she took very good care of us. We are excited to be moving in soon. We have not encountered any rudeness and everyone is polite, we believe if you start a conversation off on the right note, then everything else will flow!!!

I wish it was possible to rate this joke of a business 0 stars. Poor management is the downfall of this place, like the majority of problems present in any business. Poor communication, rude standoffish employees, and sneakily introducing new policies to the detriment of tenants and their guests are all the norm at this awful complex.
If you walk in the leasing office as a prospective customer you get royal treatment. Try going there as a tenant to resolve any issues and you will be treated as a lowly peasant class gutter dweller who couldn’t possibly be telling the truth. You will get towed the minute your parking permit expires. Your guests will be towed the second their visitors pass (one of those sneaky new policies!) expires. The expansive parking lots are always less than 50% full, but apparently they think there is some kind of issue with people sneaking in here to park. You can only have guests 5 times per month.
The list goes on and on. Don’t even think about arguing with them about any of this, they will not renew your lease or attempt to evict you. Good luck getting any security deposit back. I don’t know how they sleep at night.

Sorry but the place has gone down hill. I lived here when it was great and you needed to pass credit check, rent references, security deposits and WORK FOR A LIVING!!! They started letting people in with section 8 and we all know what that brings with it. We got bedbugs, We got roaches, we got people on the system that don’t respect where they live because they aren’t paying for it. WE ARE. I talked to one neighbor to see if he seen any roaches in his apartment. His response. Yes but hes used to living with them in his country. So what does that tell ya about the type of people living here. I don’t blame management at all. Its sad because it was such a nice place to live and that’s all it takes is a few non working, entitlement seeking people to ruin it for the rest of us. GO GET A JOB AND WEAR CONDOMS I AM TIRED OF PAYING FOR YOU AND YOUR KIDS!

Stay away. Rude management ! Mice and roaches will greet you before the management team even acknowledges your presence

The only reason
has good reviews is bc they sent out an email to bribe the tenants with a chance at free rent. This place has bugs, rude employees, and stuff is always breaking. I attached the email as proof.
is a site that businesses pay to pop up first when you google search a business. Since Granada has horrible/​accurate reviews on Unilocal and apartment ratings they payed for this service to try to trick more victims to rent here. Nice try!!!

Overall, This is a nice place to live. MY main concerns are the following: 1. the hours of the gym end to early, its perfect stay at home mother hours. But for those individuals, who come home late from work, it does not allow us to achieve our health goals. I suggest extend to at least midnight 2. This fall season had many nice days, the park, tennis court, and basketball court were shut down. The coldest day this yr was this week ¼/​2016. That means you could’ve allowed those recreational activities to open longer. Although I do not see the reason to shut them down, when kids and adults would take advantage of the space no matter the weather. 3. I wish that there could be a buddy pass to the gym, its hard to work out on your own. Most gym memberships allow it. Just not sure why we couldn’t do it here. What I do enjoy, is the cleanliness of the whole grounds. My neighbors are all respectful. The security are doing a great job. The custodians that come to tidy up the building are also doing a good job.

The building and the amenities are pretty nice. The gym is really nice. Machines do break from time to time, but they’ll fix them. The landscaping is pretty. If your building is on the right the side of the complex, you can get some pretty sweet views of Boston. They don’t have recycling which is a little weird, but whatever. I don’t have any of pest problems that other people mentioned, but there are a lot of buildings in the complex. Some might find the price a bit steep, but given how close it is to Boston, it’s pretty reasonable.
So now you must be wondering why the 1 start review. No matter how nice the amenities are, it can’t fix how unbelievably rude and incompetent the management staff is Paula, who is seemingly the only person working in the office, is horrible. She will force you to schedule appointments, but then blatantly blow them off. If you email her a question, you can expect a single sentence response in horrible english. If you call her she’ll be rude and terse and try to get off the phone as soon as possible. Any question asked is treated as an enormous imposition. Their office hours are from 9AM-​6PM, which is not great for people who work. However I have shown up at the office at 5:30PM and have had Paula tell me that I would have to come back another day, because it is «the end of the day».
We recently didn’t answer to an email she sent us, regarding our rental insurance. It was nothing personal, we just were busy. After 2 weeks she sent us an email saying that because we did not respond we were going to be evicted the next day. The email was full of bolded text, red font and grammatically. When we called to see what the problem was she repeatedly called my girlfriend rude, and chastised her for her bad behavior. It was as if she was talking to a toddler. It was extremely unprofessional, but unfortunately extremely common.

I inquired a few months ago about moving here, as it would be much closer to my place of employment. They turned me down, as they require your monthly net pay to be THREE TIMES the monthly rent. WHO THE HELL BRINGS HOME THAT MUCH MONEY IN THIS COMMUNITY? Keep it! If I can pay my monthly rent — why should they be concerned how much extra I have beyond that?

Horrible Place to live, Rude Staff/​Management
The management is pathetic [specially the manager]. She is very RUDE, feels superior above clients and arrogant.
We had a BIG MOLD issue in the apartment [Building 240] and instead to help she started to BLAME us.
Here are the public pictures of the MOLD:
We complain to the MPA properties (who manage Granada Highland) and even the response was dis-​satisfactory. They did some rubber paint and the MOLD stills come up every 2 – 3 months. Later they even ignore our request completely.
It is only once they receive a legal NOTICE for Order to Correct form the City of Malden, Public Health Department
to fix the water leakage, they had responded.
Here is the snapshot of the Notice from City of Malden, Board of Health:
If still out of some necessity, you decide to LEASE the property then be sure to verify any MOLD in the apartment. The lease breakage is 2 Months Notice + 2 Months Rent.

Stay away from here!!! My friend just moved in. within a month Bed bugs have appeared. The bed bugs are hiding under the carpet and climbing up the wall it’s disgusting. Mgt is very unhelpful & they were not surprised when notified about the issue. Rent here if you want to lose money and gain bed bugs! Gross! They should be ashamed!

WORST EXPERIENCE OF MY LIFE. Do not live here. It’s dirty, it smells, there’s roaches and bed bugs. They enter your apartment without notice and tear it apart supposedly fixing things, there’s garbage everywhere. They refuse to discuss concerns. I had to buy my own appliances because they wouldn’t give me working ones. I finally left when the gate house withheld life sustaining mail order medication from me for TWO WEEKS! I had to spend hundreds private paying from a pharmacy. This place is a nightmare

X

I have never been so victimized in my life. I went over there to see an apartment. I met with an evil worker from their leasing office by the name of Loren dona. she seem very nice. in time I found out that
she was evil.evil. she showed very nice apartments and told me I had to leave 300 dollar deposit to process application and hold lovely appartment. I spent a week trying to reach them to find out status of my application, each time I called, I get the run around, finally I go back there, and they have not process my application and they cashed my 300 dollar money order and refused to give my deposit back, they even threaten to call police on me. I would not want this to happen to anyone else.

We made an appointment with Emil to see apartments. When we arrived it was clear we were not expected. The woman at reception seemed puzzled. Then Emil came and asked who we were. i reminded him of our conversation and appointment
made 3 days before. He said he had to do something before he could see us and he went off in a golf cart with some other people. When he returned he was still not free and asked another women to show us around,
Others have covered many of the issues I’ll mention that that 900+ apartment complex with 13 buildings has NO recycling program. In one of the apartments we visited the toilet was running loudly. I mentioned it to our agent and she said it would be fixed before we moved in!
I suspect when all the cars are home from work there may be a parking problem. All buildings do not have lots large enough to accommodate all the cars from that building and lots for other buildings some distance away may not be able to handle overflow.
there is one washer and dryer on each floor for 12 apartments.
Porches in many units touch on one side so security and privacy may be an issue.
We would not rent there.

The apartments are nicely sized and upgraded for the price. Unlike many of the other reviews, we’ve never had any issues with the maintenance of our unit. The maintenance staff is incredibly prompt, and fixes all issues next day! The grounds are well kept, and the amenities are great– pool, tennis, gym, basketball, etc. The decks are a nice addition and a lot of units offer a view of the Boston skyline.
Our only complaint is that some of the office staff can be incredibly rude. Asking a simple question can be very uncomfortable because of how you’re treated. Jessie, who used to work in the office and helped us find our apartment, was the one exception. She was always incredibly helpful and friendly, but I think she’s gone now.
As a side note, the area around the complex doesn’t have much to offer. There is a bus that comes directly into the property and goes to Malden center and a Market Basket also recently opened, which is very convenient. I think there are plans to create additional bike paths nearby, which could improve the area in the future. Overall, a decent experience.

A decent society with good amenities — gym, pool, tennis court, basketball court, pool table, decent club house, place for movie screening etc. Apartment is on a hill so you get good views if you are on higher floors. They do good landscaping during summers. Price is less as compared to other apartments nearby, good location. You get enough space to walk around the apartment. I travel and stay home only for 3 days in a week so it more or less is working out for me.
Tennis court has cracks which they never fix. Too many people for the small pool so it’s always dirty. basketball court is small. I still would have given a three star but the management is the worst of all. Paula who deals with tenants is atrociously rude. You will not interact with her when you are moving in but as soon as you sign the lease she is your only point of contact. She will not give any option and dare you ask anything related to money or reducing lease term and she will rip you apart. Very bad way of talking, have never experience anything like that.

This is the worst society I ever lived in past 10 years. It’s dirty, no maintainence ever, and water shut off is common every week .
They charge you little less rents coz half of there complex are vacant and people run out as soon as they can. They trap you in bad lease terms and whack your money here and there from deposit. the management is terribly rude and manner less. Never ever I want to deal with them. PATHETIC. I never write reviews this bad ever to spoil someone business but these people deserves this to stole people’s hard earned money by catchy hidden terms .
Car breakage and home breakage is very common here .
You can’t even leave kids stroller out of sight for 30 mins, it will be gone.

My wife and I love Granada! Great apartments with great amenities! We also like the leasing office staff; Katie is our favorite. She gets right on things and knows the people that live there! SHE’S THE BOMB!

Think twice before renting here! We moved in about 9 months ago and are counting down the days until we are FREE!!! These are my issues that I think you should be aware of…
1) When we signed our lease they had us sign an old one by accident and expect us to follow the new lease. These changes include a smaller dog size and NO Guests at the pool.
2) The people in the leasing office. Katie and Joey may seem nice at first but they are looking to rent apartments so they receive their bonus. Once you move in they are no longer helpful… and god help you if you ever have to deal with the community director!!! She is a WITCH!!! For someone in a customer service roll she is rude, cant control her temper and is a disgrace to anyone in a customer service position!
3) If you have a dog you better bet it must be under 20lbs! If it is even 1lb over they will yell at you to get it off their property.
4) Hope you and your family don’t like having friends over! Guests are not allowed at the pool, gym, or any other amenity here.
Hope you find this helpful and truly think hard before you move here! The price may seem fair and the apartments may seem nice but once inside its like a living hell! We will move out the second our lease is up and NEVER look back!

I am a resident of granada highlands apartment. I just moved to granada about a month back. I am dying to get out of here. I cant wait the lease to be finished.
Management does all sort of STUPID activity. If bank sends 2 checks, they cash it without asking it. I ended up running negative balance.
Their building security is pain in the ass. I was supposed to receive a parcel. Which was delivered to the gate security. Whenever I am calling them, they are saying the parcel is there and whenever I am going there personally, they are saying the parcel is not there.
When I called the management they were shouting at me. They treat well when you are moving in, but later they treat u like hell
They promised to change the window, drainage system for me, Which they did not do yet.
I cant wait the lease to get finished.