Zuma Canyon Orchids

We are frequently in Malibu and decided to go here to purchase a gift for a local friend. Its sorta off the beaten path but we found it. The entrance is funky having to walk through an office to get to the greenhouse, but no big deal. Once in the green house most of the plants lacked prices and those which were marked seemed quite pricey! The Orchids were beautiful though I must say. They also had many creative arrangements.
The real issue here is customer service. We noticed a Spanish lady in the greenhouse but when we needed a price she was no where to be found. Finally tracking her down she didn’t speak English. Ok, so we remembered there was a lady in the office area we had to walk through. We take the plant we were interested in to her and she is on the phone. We wait no less then 10 minutes for her to get off the phone! When she hung it up, it was almost like we were inconveniencing her. Anyway she gave us a price and we paid and left.
Not sure we will go back based on the poor customer service and the steep prices. As another Unilocaler said, everything is extra. Not just extra but they’ll take your arm extra! Not talking a gold plated pot just something decent to present as a gift and the pots were as much as the plant. We wanted to patronize a local business but next time we will go elsewhere. The quality of the orchids and arrangements were nice that’s why I feel ³⁄₅ stars is more then fair based on our experiences.

I live nearby. My wife loves to shop in person. So does her mother. My mother too. I am normally calling for help on the phone, and their team is super helpful. In particular, Anna has helped me with several tricky orders and made sure that the orchids arrived in good shape via mail. Thanks for being a great example of a local Malibu company providing excellent service and a beautiful, natural product.

I went to the location and could not believe they were selling ordinary orchids without the pot — that’s extra) for 40 $ .The people there could care less if you are local, and no deals to be made.

They’re terrific. It was Oscar week. They had to be very busy. In fact, we knew they were when we saw the outstanding arrangements being sent out to the star studded names on the delivery instructions. We, on the other hand, were there with our keep-​it-​simple orchid for the anniversary of a friend. They could not have been more helpful to us if we had been the 4 Beatles come to fill Covent Gardens with Orchids. And the orchids we bought were very reasonably priced, fixed to our requests and ultimately, exquisite.

orchid b… Sounds like jack Nicholson from Five Easy Pieces «diner scene.»
I’ve been going to zuma orchids for over 20 years quite often just to walk throug the green houses.

I used to drive to the actual orchid greenhouses in Zuma Canyon to buy from this establishment. I now live in Seattle, Washington, and when I come back to LA to visit, I still like to go by there occasionally to get a gift.
If you want to go to Trader Joe’s and buy a ten dollar orchid, go ahead. I’d rather go to a lovely greenhouse where I can see the orchids in their various stages of growth, and see how they’ve been painstakingly selected and bred for their color and characteristics.
Over the years, I’ve probably bought about 3 dozen different orchid plants from these people. Most I’ve given as gifts. I still have one in my house that is 15 years old! I’ve repotted it three times. It is a gorgeous, healthy plant, and I still think of the day I selected it when I see it.
People with an over-​reaching sense of entitlement who want beauty but want it on the cheap ruin great places like Zuma Canyon Orchids with their snarky B.S. Do us all a favor and run to Trader Joe’s Saturday afternoons so you can feel good about your faux organic groceries, and leave the truly unique and beautiful things in the world off your radar.

If I could assign zero stars, I would. This company has the worst customer service I have ever experienced. I met the owner and company at an Orchid Show at the Huntington Botanical Gardens in San Marino, CA at their exhibit and tried to purchase a plant from them. I wanted one type of orchid with one of their pots that was currently displaying another type of orchid, and was told that the only solution was for me to buy both plants. It was more than I was willing to spend, so I settled on buying the plant in the pot, but noticed the pot was of poor quality and asked to replace it with another, identical pot of better quality. The owner pushed me aside, agitatedly swapped out the original plant into the better pot, and shoved it in my face. The only reason I still decided to purchase the stupid thing from them was because my mom had expressed interest in the pot the day before and I wanted to give it to her as a gift. Ready to pay, I asked what the return policy is, and the lady working got a deer in the headlights look and ran to tell the owner I was asking about the return policy, at which point he rushed the table, said «NO RETURNS!» and in Spanish told the lady to explicitly write on my receipt «SOLD AS IS.» I would not recommend this company to anyone, and I felt sick for giving them $ 45 for a plant I know I can get for $ 9.99 at Trader Joe’s. Their flowers are nothing special and better customer service can be found anywhere else. I do not recommend them to anyone.