Jeff D’Ambrosio Suzuki of Frazer

Edgar and Erik provided spectacular customer service with great attention to detail, humor, and results. I love Fiats and am very impressed and highly recommend this dealership and their stellar team of professionals.

This is now a Fiat-​Alfa Romeo dealer.
I’ve been bringing my cars here for service for many years.
They do fantastic work!
The service is always performed properly and with quick turn-​around.
They never try to upsell you on servcies they don’t think you need.
But, you also never leave there feeling like somthing was missed. They’re very thorough.
And the price is always very reasonable.
I trust them so much, that I recently had them work on my classic corvette.
Tom has that thing running like it’s brand new.
Couldn’t be happier.
As always, thanks to all of you.
Great Job!

Highly recommend the service department under care of service manager Tony. He cares about the customer and offers awesome customer service to us. I wait for repairs and have seen his interactions with other customers as well. I have seen him over and over again explain issues and options and he always treats everyone with the utmost care and respect. Way to go Tony!

this is a foolow up to yesterday’s comments., late this morning «joel «called and said he didn’t know what happened (you butthead it was your fault !) you dropped the ball and left the customer hanging, so green brook suzuki in green brook nj (yes it’s a drive to get there) had what we wanted, had the finance co. call and confirm approvial and we picked it up last night at 8pm, «joel «that is how a deal gets done, not promising the moon and stars and then walk away to work with someone else, you follow through, to the end (whether it;s in your favor or not) i was a salesman for 40 years and i would have never done to a customer what you did to me, take this experience and learn

Bought a new car with them in 2002. Sales tactics are typical high-​pressure theatrics so come prepared to aggressively bargain. Have observed numerous lineup changes in the service department since 02. Service levels are mediocre at best and they have the bad habit of telling you they can do something (IE parts are onsite) when they can’t. Seems that every time I try to bring my car in for service a second trip is necessitated, either because the part isn’t available (I call ahead before coming in) or because they’re unable to complete the work on time. It’s best to drop your car off, because you can always be assured a long wait.
In general, this place really typifies the auto dealer/​mechanic stereotypes that everyone hates — pushy salespeople & non-​existent customer service.
I won’t buy another car from them. I like the brand of car but I’ll make the trip to another dealer rather than deal with them again. Also, I no longer have my standard service done there (only warranty stuff) because the service is so poor. I now have it done at the Exton Firestone, where they take service seriously (link below).
Exton Firestone: