Paramount Taxi

This company is extremely unprofessional, especially the daytime dispatcher, Carlos. He is disrespectful, is argumentative and it is unacceptable. Unfortunately he is only able to dispatch because he is not a legal resident, therefore he is cannot be licensed by the Taxi and Limousine Commission of Westchester County. He is really working illegally and should be fired.
I need to use a taxi service for medical reasons and use a minimum for $ 75 per day in taxi fare and up to $ 150 per day. I am unable to receive reliable service and am lied to on a daily basis and latte to work. I called today to ask to speak with the manager and Carlos told me that he is the only person to speak with and that he cannot guarantee me a car every morning. # 1: How can a company that you have an account with not guarantee you a ride daily and on top of it, if you ask to speak with the manager to have a set time every morning (like many other customers are offered), you are blatantly told «no.»
This man should be fired and the company should be fined if they do not fire him because he is working illegally. I also should not be yelled at, lied to and hung up on everyday, especially when all I am asking to do is spend money and be on of their top clients.
I have put up with this treatment (or lack there of) for way too long. I am going to cancel my account and use a new company, probably Über, but I am also going to report Carlos to Westchester County TLC. Considering I work for the County and am actually in the same building, he is stupid to be so rude when I can cause him to lose his job.
In addition to being illegal, he clearly lacks the intelligence to deal with customers (especially those that can cause him to lose his job) in a polite manner.

The worst, the worst, the worst!!! The dispatcher is comically rude. They are never on time, never even close. They pick up other fares off your direct route. I can’t understand how they stay in business. Über, please come en masse to Westchester and save us from these people!!!

Rude and unreliable. Sometimes they just don’t show up at all! Don’t know how they stay in business. I will never use them again.

DO NOT USE THIS CAB SERVICE!!! It took over 30 minutes for cab to arrive which caused me to miss my train. Secondarily they fill up these cabs with people meaning, it’s not just you they are picking up. The cab comes with other passengers including hood rats and people from all walks of life. My advice use another cab service if possible and that’s if mamaroneck has any good cab service in general, of course!

I like Paramount. In the beginning, I had bad experiences with waiting and the customer service. Lately I have been taking cabs from work (nearby) and I have been helped fast and nicely. There seem to be two different men on the phones. One is very nice but the other is rude. («Do you have that lady in your cab?» «It’s five minutes away. Calm down.») The drivers are very nice and have good conversations with you. I have not tried them for long distances but I would call waaaaaaay ahead of time to ask how long it would take, so you’re not late. Conveniently located across from the train station.

The other reviews speak for themselves, the people who I encountered were as unprofessional and unhelpful as I’ve ever seen. I will actually go out of my way not to use this company in the future.

I recommend for trips to the airport! Ask for al parise! He had us to jfk in one hour flat on a rainy Thursday night during rush hour! He knew all the back roads to go!

I called for a taxi this morning to arrive at 8:10am from my home to Mamaroneck train station. The driver arrived at 8:06, so I made him wait while I continued to finish getting my things together.
After hopping in the car at 8:10, unbeknownst to me, the driver Miguel took a detour to another persons house where we waited for another 4 – 5 minutes. At this point, I’m not only upset about cutting it so close to my 8:26 train departure but also that we’re making stops for other passengers along the way.
While waiting, I said to Miguel that I guess he’s getting a shared cost because it makes no sense to pay the single, flat rate if we’re making stops. He agrees.
We get to the station where he charges me and the secondary passenger full separate charges and he charged me $ 1 more than what I pay every other ride.
At this point I miss my train, call the manager Carlos to complain about the inflated charge and shared ride. Carlos tells me that they’re not obligated to tell passengers where or if they have multiple pickups as part of their reservation. I ask Carlos how that makes any sense given my inability to plan on pickup times based on whether you may or may not pick up another person near or off the route.
Overall, Carlos, the manager is incredibly rude and clearly doesn’t operate a professional business. I don’t appreciate getting hustled out of my money with inflated fares and double costs for shared rides. 100% would NOT recommend Paramount Taxi! Absolutely foul.

Called with a 20 min cushion to get a cab ride to the train station from my house. I only live 5 min away and they were 25 min late. Don’t use!!!

Wow they suck. I scheduled my pickup for 845 to the train which would give me a 5+ minute cushion. The driver shows up 5 minutes early and starts beeping — it’s freezing cold out and I’m not going to be 10 min early for the train so I wait to come out at 745, my scheduled pickup time only to find out the driver has another pick up 5 min away in the opposite direction of the train station. We both missed the train bc apparently this is a shuttle service not a cab service & he was too dumb to pick up the guy who was further away (and did not schedule a pick up time) instead he sat doing nothing then drove like a maniac and almost got us killed to miss the train anyway.

Most of the time, it’s reliable and friendly. Out of about 20 trips, only one driver was annoying continue to talk loudly on his cell phone the whole time.
Anyway, this is the only taxi service I use to go to airports.