Smart Carpet

EXCELLENT SERVICE, QUALITY AND VALUE!
From the minute Adam (sales rep) came into my home, I was sure Smart Carpet and Flooring was the company to install my hardwood floor. Smart Carpet and Flooring did everything right! They were on time for the sales appointment, installation and completion of the job! Adam helped me choose the best product for my floor and showed me a great way to save money!
My hardwood floor installed in West Windsor looks and feels great!

The salesman was super friendly. Got a comparable price to another company. The installers were fast but did leave a gap in the floor between the carpet and our sliding door. (we had our sunroom done). They told me they couldn’t bring the carpet closer because of where the tackstrips were and the door moulding on the bottom. My previous carpet covered the entire area so I’m not sure if they accidently cut the carpet too short or if they were telling the truth. Either way, I have to buy a piece of moulding to put between the door and where the carpet ends. Other than that they did a good job and I am very pleased with the carpet.

Had my carpets installed in two rooms today and it took less than an hour! I am super happy with it!

Like buying a car! They show you a sample looks great tell you it will last forever, give you a ok price and a few years later the carpet looks like a matted dogs hair you can feel the tacks all around the border with your feet. Guess i hooked up that salesmans family$$$, while mine suffers with crap for a few thousand. Guess its a Jersey thing! NEVER AGAIN RIPOFF!

smart carpet is like most businesses. take your money and run. Once they install your floors and the installers rush out the door you will have the next few days to pick apart all the half assed things they did. once you try to get them fixed smart carpet will begin with the excuses on why they will not make the repairs. stay away from these guys. youll have more luck and save money by finding a contractor on craigslist, thats basically where they find there contractors anyways.

We ordered flooring and installation for our seasonal home at the shore. The salesman was very helpful in showing us products that would work for our application. Samples were brought and we picked out and signed the paperwork same day. Installers brought the product for acclimation a few days prior to installation. We confirmed again with the installers that this product would work for our summer home. Installation was completed and shortly thereafter the flooring began to buckle. The installers came back out to «fix» the problem but when we went to check the floor was buckling throughout the house. The company sent out two inspectors, we were told this flooring was the wrong application for a summer home. The company is now offering a one time «fix» on the parts that are buckling. We requested a replacement product that would be guaranteed to work. The company is refusing. Very Disappointing!!!

I had an appointment with the sales rep on a Saturday, had carpet installed on the following Wednesday. A very smooth and painless process. Fair price very punctual all around. I would not hesitate to use them in the future!!!

Unfortunately the day of installation was overwhelming stressful. The agreed upon quote was not the best value at all, but we felt like we owed it to the salesperson. After placing my order, I never heard from SmartCarpet again until a 7 a.m. call saying they were on their way to install it. I received no apologies from the three people I spoke to – everyone just said that the salesperson should have told me the installation plan (if I was told the plan, I wouldn’t have signed on. My condo bldg requires a specific reservation of time and this company wasn’t going to provide that.) We went with a non-​Lowes/​Home Depot company because we thought the customer service would be better — alas. I completely agree with N.S.‘s review — once they get you to sign, your blood pressure will rise. I would not recommend them.

I have used Smart Carpet in several of my rental properties when it has been time to change the flooring because they made it so easy for me. Jude would come to my office with samples for me to choose, and would always address me as sir, which I thought extremely polite and professional. When it came time to finally upgrade the flooring in my own home, I realized the value of having the samples in hand to allow my wife to compare with existing décor. I would definitely recommend Smart Carpet, and Jude the salesman is real easy to work with.

I own a business that needed carpeting replaced in the offices which contain cubicles. Smart carpet was nothing short of great. This was a tough work and they did a fantastic job. They left the job site clean. Pricing and service were awesome. Would recommend.

Great service and great prices! These people have the selections I want in my home and the ones that keep to their word. Courteous staff, smooth carpet removal and installation process, and a finished product I’ll enjoy for years to come! Looks like I made a smart decision!

Where to begin… if you have the patience of Job them you can deal with them, otherwise installation is very frustrating. Let me explain.
When buying flooring from a big box store it is a 3-​stage process. You pick out the flooring (stage 1), arrange to be home for a measurement (stage 2) then call and be home for the installation, (stage 3).
Smart Carpet eliminates the measurement step. Sales rep comes to the home with a gazillion samples and measures. If you like you sign contract, they call when stuff is in and you schedule the installation. Sounds reasonable? Well the installation is a nightmare. When you schedule the installation they tell you to expect a phone call between 7:30 — 9:00 the day of telling you when they will be there. You think they call, nope. Called the Install dept. back and they are clueless. In one case they said the date was not confirmed so after taking 1-​day off of work, I would need another. Then on the second day of schedule, I get a call at 11:00 saying they’ll be at my house in 30-​min. Well, 30-​min turns into 90. They arrive at 2:00 PM and did not finish my kitchen tile job until 9:00. I guess I should be thankful it is done.
The job is «nice» but any good flooring place can lay down ceramic title properly without the headaches of scheduling an installation. I have more flooring to do so I wanted to see how Smart Carpet would handle this one job and they failed. Pricing is reasonable, sales good installation pathetic with scheduling so I will finish my flooring at a local place where they have their own installation crew and not a sub contractor.

They did it again. 12 happy customers in a row. I love smart Carpet and my salesman Mark Hitchen. As a General contractor I have had issue after issue with flooring companies, weather I am refurbishing a home or building a new home from the ground up. The truth is the job is only as good as the last thing you do for the customer. Flooring is always last. So I had flooring done in my home and used Smart carpet and could not be more happy. I couldn’t buy the carpet for as cheep as they supplied and installed the same brand. I decided to refer Mark and Smart Capet to my customers. I don’t make a dime from them but they keep my customers happy and that is all that matters to me. Not directly as the money they save with Smart Carpet they spend on upgrades with me.
Mark is extremely knowledgeable about all the products. I believe he actually installed flooring for many years with his own company. So he has an insight about the products that many others do not and that’s his job and he does it well. There are so many choices in flooring anymore. If you know you want new flooring call Mark, he can make sure you get the right product.

I would never recommend or use Smart Carpet again. They were totally disorganized and caused my blood pressure to rise unhealthily for a two week period. My salesman, Mark Hitchen, was totally useless. Yeah, I was the sucker that signed the contract on day one, but he could have pretended like he gave a crap about what happened to me after that hour. If you get him as your salesperson, don’t expect much post-​signature.
I signed a contract that my floor would get done on a Saturday and the floor would get delivered the Thursday before, in order for the flooring to «acclimate» to the humidity level in my home. I called on Thursday to find out what time they would deliver, as they do not inform you of the time until the day of. They told me that the flooring was not in stock, and that they could deliver it on Saturday for the acclimation and then install on Monday. I argued that that was not what I had signed up for and therefore, they quickly changed the story and told me that I would get the flooring the next day, Friday, and that they would still install on Saturday, as planned.
Come Friday, I have to leave work early, as you are not informed until hours before as to what time the flooring will arrive. After leaving work early I arrived home to discover that they had delivered 13 boxes of the wrong floor.
Next. The delivery person comes back on Monday, already deviating from the contract, and delivers the correct floor. He and I discuss the entire process of installation for Friday.
Thursday afternoon. I call SmartCarpet to confirm everything for the next day. They act completely surprised and tell me that I was scheduled for SATURDAY. I almost have a nervous breakdown. I scream and yell, while trying not to cry, and they tell me that they will send someone else to do it on Friday. Not the person who I had reviewed all of the plans with previously. I screamed again and they gave in and sent me Casio on Friday.
Casio is the man. If you want someone to do your flooring, hire him out privately. Message me and I’ll get you in contact with him. He did a flawless job on the floor and was very polite and trustworthy.
I would never use SmartCarpet or Mark Hitchen again. If you see their ad come up on a random website… IGNORE.

we used Smart Carpet about 1 month ago to replace our flooring. Our salesman brought a variety of products and demonstrate the pros and cons of each. He left me with an estimate for both hardwood and laminates and told me to call him when we decided what we liked. My husband and I felt well educated to choose a product. They worked aroung our schedule for delivery and instalation. The team that installed were very professional and did a beautiful job! A week ago we had a flood. We lost a large portion of our new floors. We fully expected our salesman to tell us the floor was no longer available and we needed to replace the whole thing. But to our great suprise, he sat down and told us we had $ 600 worth of repairs and it would be done in 1 week! I never expect honesty from salesmen but I got it from Smart Carpet! I would recommend to anyone!

We just had Smart Carpet salesman Ron Kussatz Jr. over or home to give us an estimate to put down new flooring in our kitchen and foyer. He was very professional and polite. He explained everything to us and showed us many samples to fit our price needs. I would recommend this salesman if you live in the South Jersey/​Bordentown/​Eastern Penn area.
This installation was scheduled as planned. They delivered all the flooring pieces 2 days prior to installation. They arrived on time, and took about 3hrs. Everything came out very nice. They guys did a great job. You cannot see any seams in the wood. We had no complaints with how the work was done. A+.