Easterns Automotive Manassas

Bought an Audi here. The website said it was located there nope, they said they could bring it from a Maryland dealership ok fair enough. I went out for lunch in the meanwhile… When the car arrived the lever that controls the wipers was broken oh yea and it was a stick shift! They said the could replace it give me a rental in the meanwhile I liked the car so much and they seem to try to make it work… I guess that should of gave me a clue that the car was not inspected. Any how about a week and few days I received the car. About 32 days later the brakes started making a really ugly noise!!! They sold me a car with bad brakes!!! I went back to the dealership and this guy who claimed was the manager (young guy could be middle eastern or Mediterranean background) open my file barely even looked at me chatted with the people there and told me because it was more than 30 days he couldn’t do anything for me. I ask him if he wouldn’t help me? That they sold me a car that was not ready! He told me to leave his store. Paid to get the disks and new brakes and paid for labor it was Audi expensive of course, so for now I’ll tell everyone I can NOT TO BUY HERE! Oh I try to contact a regional manager or anyone that could help no one called back.

I wasted a lot of time dealing with this car dealership. It all started with a phone call and text on Friday afternoon from James Jasper who works at the Manassas, VA Easterns car dealership. They set up an appointment with me to meet at the laurel location and promised to have the car moved over to Laurel for me by Saturday 3pm.
I arrived 3pm on Saturday and I didn’t see the truck in the parking lot so it raised some red flags. I went to speak with the manager Danny and he set me up with a sales Rep John. John was a nice guy he tried to start me off with some paperwork. (busy work/​waste time) Whats the point of doing paperwork if I can’t see the truck I want first… After about 15 minutes they told me the car was never delivered to this location and asked if I was interested in another vehicle. Bait and Switch tactic. I wasted 2 hours of my time and gas driving out to the location to see a car that was never delivered there. The worst part about all this is I had texted James to confirm the car was delivered and he told me yes.
I don’t even know if its this locations fault or not. I came with intention to purchase and had brought a driver with me.
Thanks for my very memorable attempt at purchasing a car from the place where job’s your credit. I’ve learned better stick to larger dealerships that don’t have gimmick pick up lines.

Stopped 2 people from going here — I told them go anywhere else. They did —
They went to Tyson’s Audi and were 130% satisfied. Will keep doing it.

I purchased my very 1^st vehicle without a cosigner thanks to Easterns yesterday. I would recommend my sales representative Samuel Frempong. He was awesome and very helpful. All of the other staff were nice and very welcoming too. I worked with Eli as well in finance and he was great too. (: They were very honest with what I could afford and I purchased my dream car. I don’t think I’ll ever go anywhere else when I purchase another. I absolutely loved their customer service (especially my representative) !!! I’ll definitely be recommending anyone I know to go there.

Typical scam dealership. Was interested in a truck they had listed online. Talked on the phone several times with the sales guy as well as the manager and emailed numerous times as well. I specifically asked if the truck was in any accidents, they said no… absolutely not. Because I’m out of state I arranged for a 3^rd party inspection to be done. Turns out it was clearly in at least one accident. Had many areas of repaint and the repainted areas were done so badly there was bubbles & stones in it. Not to mention a huge sent in the side of truck and a gaping hole in I a panel… exposed! No one thought to mention any of this prior to me spending $ 150 on an inspection? !
Thank goodness dealerships have earned such a bad rep that we consumers no better than to take their word. Such disloyal humans.

I got completely soaked on the price of my car. I stupidly let the salesman convince me that the price was fair. He told us that the close proximity of so many dealers meant that they had to be competitive. They overcharged me by at least a couple thousand. They definitely pulled some slick moves, and because of the situation we were in, we fell for it. They got that money from us, but we are already looking to buy another car and they will not get our return business, nor will they get positive word-​of-​mouth to our friends, family, and the hundreds upon hundreds of people we interact with on a daily basis that are always looking for advice on good dealers. They will lose more than they gained in the long run. Had they been fair, they would have earned a customer for life that would have come back again and again. The salesman was dishonest, which may be legal, but it is not ethical, fair, or right. They could have made a good deal, made a good profit, and proved themselves to be honest players in the market.
Will never return. Do not fail to check Blue Book while you are sitting there. Leave for awhile and come back. Get outside the dealership to think. Do not let them keep you there on their playing field. Don’t let them convince you that only one car fits your financing situation. Remember, the whole team is working together to meet only one objective: Sell you a car for as much as they can. They do not care about anything else. NEVER forget that.
**Update: I was asked to contact the marketing director about my experience. I did so and was ignored.

I was NEVER really encouraged to get «gap insurance» — it was brought up incredibly briefly and it was never explained to me why it might be important.
I learned the hard way.
After purchasing my vehicle through Corey at Eastern’s– a year later I totaled my Nissan Versa. Because I didn’t have gap insurance I now have an open loan I owe $ 6000. Had I been urged to get the gap insurance, I would have NEVER gotten into this mess. As a result, I tried to go to dealership after dealership and got more and more depressed. Because my credit is not stellar and because of this open loan I was constantly turned down.
I finally stumbled upon Drive Time-​had to go all the way to Richmond but they took very good care of me today. AND the gap insurance was included in the quote.
I had called Corey back recently and hinted that he never had truly encouraged the gap insurance, and he just laughed it off.
Easterns really needs to stress to their employees that gap insurance is vital to every driver.

Due to being laid off and being unable to find work for 2 years I ended up defaulting on my mortgage and previous car. I maintained as long as I could but eventually ran out of money and so did my parents who helped me. Even though my credit is abysmal and I didn’t have much of anything to put down they still worked very hard on my behalf to get me into a vehicle. When I told them one of my primary reasons for getting a car at this time was so that I could go back to rescuing dogs and doing dog transports they focused on getting me a vehicle that would give me plenty of space to transport several dogs.
I appreciated their candor, honesty and that they took the time to explain the process to me. They explained what I had working against me and what I have working for me.
It’s refreshing to be treated like a valuable customer even if your credit is bad. This experience was quite a positive one. I would only advise that when making a large purchase that you have realistic expectations. But you are in good hands with salesperson Charles «Chas» Anderson. Eli Copty (finance) is really awesome too.

I went into Easterns at the request of a family member to check out a new vehicle. I saw a blue Mini Cooper S with a manual trans and I really liked the car. The miles were low and the car looked and drove great Chaz the salesperson helping me, made the process as simple as could be. I had no issues getting in and out in a little over an hour. The process was painless and I would be glad to send anyone in the market for a used car directly to them. You guys were great and I am very happy with my decision to visit your store.