Leonard Factory Outlet

The worst customer service I have ever had. I picked up a trailer from them the other day. They added $ 280 of accessories to my bill with out even telling me. They also added $ 200 to the price that we agreed on. I left the shop and took the trailer home to find out that some of the interior trim had been removed. When I called the store to get the issues resolved the salesman told me to bring back the extra accessories and they would redo the contract. When I asked them about the difference in price quoted vs the price I paid the salesman told me I was wrong then he hung up the phone on me. I am in sales myself and I know you cant add accessories to a deal with out informing the customer. I would never do business with Leonard again. They are con artists and have the worst customer service. Even the corporate office was unwilling to discuss the issue with me. DO NOT DO BUSSINESS WITH THEM

Great customer service. The salesman was really nice and helpful. My only complaint is their pricing. They have a reputation around town for being high in price. I was in need of a utility cap for my truck so I figured I’d go see what they could do for me. I knew averages prices ahead of time. So I went and priced a Leer cap and for fairly basic options the price came to around $ 3,600. I nearly pooped myself so I did about two minutes of searching and made a couple phone calls. In ten minutes I found the same thing for over $ 1,000 cheaper in culpeper. Gotta love the internet

Great customer service. No pressure sales. I bought a tandem trailer and had the title and registration, trailer setup, and hooked up to the truck in a half hour ready to go. Nice guys.

I bought a tandem axle trailer from here last month and I’m very pleased with the quality of the trailer. It is better made than the others that I investigated at other local retailers. I also had an electric break controller installed and they went over the setup and use of that. Both Kit, the salesman, and Matt, the manager, were very respectful. I stopped in again yesterday to pick up some straps and accessories and once again it was another pleasant experience.

I recently had a tow hitch, brake controller, spray bed liner, and rugged bed lid installed on our truck. I was very pleased with my experience. I appreciated not being «dicked» around because I’m a women. I was treated fair and received great communication through out the whole process. We are very pleased with all aspects of our transactions and highly recommended Leonard’s. Prices were less than other places around and quality was not compromised.

I am super pleased with the service that I have recently received from Leonard’s in Manassas. Quite some time ago, I purchased a very nice looking cap for my pickup. It is a Leer cap and I could not be happier with it. Recently I took the truck in for inspection and the inspector informed me that stop lamp on the top of the cap was coming on with the left turn signal as well as the brake light. He asked me to bring it when I could leave it for a couple of hours. I wonder why no one had ever found this during past inspections.
I took it back to Leonard’s after it has been a number of years since it was wired wrong. The manager fixed the wiring in a matter of minutes and also did a few minor repairs to the cap all for no charge. The seal on the cap had managed to work its way loose and they replaced that for me too, at a very reasonable cost.
I will continue to do business with them, the are honest, and if they make a mistake such as the incorrect wiring, they will make it right without hesitation.

I visited Leonard to learn about Leer truck caps for an upcoming truck I am buying soon.
They took me out into the parking lot to a truck with an actual cap already installed to show me and help answer my questions. The cap had a headline installed, along with fold down clothes hangers, a hidden compartment for fishing rods, a triple power port, overhead lights, and integration with the existing truck security system — so that the back door on the cap could be locked/​unlocked with the electronic fob — same as the truck doors.
They offer a lot of other truck accessories here besides caps. If you are in the market for a truck cap — definitely check them out!

Absurdly expensive and awful customer service. Not worth it

A few years back, I brought my Suzuki XL-​7 here for a hitch and brake-​wiring. They did a fine job and I have had no problems with what they did in the years since.
I have also come back to look for utility trailers, and they have quality and competitive price. I just haven’t purchased yet because we have moved into a rental unit and I may come back when our home is built. That’s when we will need it.
Leonard has sheds of all types too, and I have looked at them for our new property. They are competitively priced (compared to Home Depot).