Manassas Honda Kawasaki Suzuki

Worse dealership around, the parts department is completely unprofessional and incompetent. I asked on the phone i needed a small generic part. they said they have plenty in stock. I drive all the way over since they were the only ones that confirmed from a list of dealerships i called… only to be told after rechecking, they don’t have it. The manager comes out and tells me i must have understood, but the parts guys knew they screwed up. Funny how the guy when approached face to face was eager to run back to get the part, only to cover up his mess trying to blame the customer. Shady business indeed. Any business who screws up like that and won’t even make an effort to correct things is not a good business at all. Complete mess over there, will never go back and will tell the local riders to stay away.

I’m waiting for them to come back to me on a price quote. contacted them several times email/​phone etc… so far no response… still waiting… guess will take my business elsewhere… thank you!!!

Spoke with owner and issue resolved. Thanks

I went to Manasass Honda on Memorial Day weekend to get an oil change on my bike. This trip was the second time I’ve been here, but it also turned out to be the worst. After waiting a couple of hours, Greg informed me that whoever installed my frame sliders mucked up the job and I will need additional work to get the problem corrected. I informed him that their shop performed my first services (seeing how this was my second oil change) and they had no problem with my motorcycle’s frame sliders. He the told me that the weather may have fused the screw to the frame (ok but I don’t think that that’s possible). Being mechanically inclined myself I took the bike to another shop to get a second opinion and got my services done within 30 minutes.
That being said avoid this place like it holds the zombie plague. I imagine that most people may have a easier time at this place but I’m done with this establishment. There are better places than this dump.

Very knowledgeable and friendly staff. Best bike shop in the area hands down! Always come here for all my needs.

I took my bike here to get service. I have used various NoVA shops in the past and had bad experiences. I usually take the time and perform all maintenance myself, but being super busy lately I thought I would give MHK a shot. Greg makes the experience worth every penny. Friendly, and able to make recommendations that aren’t pushy and are genuinely needed. I was able to drop off on a Saturday and pickup Monday afternoon. Greg kept me informed throughout the whole process and had my bike back to perfect shape exactly when promised. I will definitely recommend MHK to all my friends and anyone else who asks. Thanks again guys!

Great staff and no hassle sales. I purchased a new bike from them and was very happy with the process.
They were prompt with responding to my questions by email before I even showed up in-​person. They kept me informed along the way as they uncrated the bike I was interested in. Financing/​Warranty, of course, did their required bit, but not excessively at all.
Did not buy any parts, but parts seemed knowledgeable from the interaction I had.

This is my preferred service dept. Parts, too. If not here, then MFI. I don’t care for the sales dept very much, but it’s okay. I use parts and service far more. Just wish I was a little closer. Greg in service and Drew in parts. Whatever the issue, they’ve always handled it with aplomb. Get their sales dept on board and this place would be a force to reckon with.

The best sales experience I’ve had in a long time! The team at Manassas Honda is great. Alex Byrne and Tom Wahl were helpful throughout the entire process. Alex took the time to thoroughly breakdown the differences between the Kawasaki and Honda my girlfriend was deciding between, and never once pressured either choice. He was one of the most knowledgeable and patient salesmen I’ve done business with. I’ll definitely be back to this shop. The warranty process, although we didn’t purchase one, was also surprisingly painless. Kudos to the team at Manassas Honda!

The only reason I will give 4 stars instead of 5 here is because the paperwork and delivery process took much longer than promised after I had been specifically assured that it would take no longer than 20 to 30 minutes. The sales staff was extremely friendly and knowledgable especially my sales girl Elyse. Greeted me immediately unlike any of the other dealerships I had visited and was able to answer all of my questions promptly. As this was a first bike purchase for me, I was back and forth with a lot of questions, and Elyse always called me back immediately or answered my emails very quickly. If she didn’t know the answer she immediately asked someone else. Having been in customer service for 20+ years, I was very impressed.
I can’t review the service dept as of yet, because I have not had to take my bike in for maintenance. If I am well taken care of however, I will make the 30 mile drive.

Absolutely terrific customer service! Very friendly, patient, knowledgable and professional during my first trip. Darren assisted me with a larger first-​purchase of winter-​related gear and I couldn’t be happier! Keep it up guys!

Bought a new bike here recently. I thought they were pretty good overall. The experience took forever and of course they will undervalue your trade-​in, but I’ve had worse dealership experiences. They have a good selection of bikes in stock from 3 of the 4 big Japanese makes (excluding Yamaha), and everyone there was friendly and reasonably accommodating.
They should probably have their guys calm the hell down with hooning the bikes in the (very small) parking lot, though. I stopped by to do some paperwork and look for a tank protector and about got hit by a helmetless employee who was hauling ass around a big trailer that created a blind turn.

I recently brought my bike into MHKS to be serviced. My first experience with Manassas Honda’s service department. They made the visit easy and painless. Greg and Scott took care of things efficiently and professionally. No complaints.

Awesome experience buying a bike here, after getting a really raw deal from a previous dealership closer to home. I called these guys and see if they could save me some money. Ended up getting almost 1500.00 off the price that the other dealer offered and they didnt keep me waiting around.
Chris from sales was awesome and the finance department was great too. We met the owner and she was really nice, great to see a family run business.
The parts department was awesome as well, picked up a new helmet and some gear and they helped get me fitted and into the right stuff.
I just set up an appointment to have an alarm put in my bike (yeah, i could do it myself but I never have time for tinkering) and my time is valuable. They were most helpful on the phone and set me up with an appointment fast.

This just in! Dealerships charge a premium for work; Everyone except Justin C. already knew this.
When you buy a motorcycle you accept one creed: Learn to fix your bike yourself, or pay insane prices and likely get conned out of money for things you don’t need fixed. Even worse than auto mechanics, the bike world seems to be filled with cliques and unless you’re in, you’re going to get put through the paces.
Manassas Honda Kawasaki Suzuki (MHKS) is a refreshing breath of fresh air from all that. My bike died on me mid-​ride and I was stranded on a kind stranger’s farm. They towed my bike to the shop (for cheaper than AAA wanted) and fixed me up and good as new. Their service personnel are friendly and accommodating – they put up with me calling them incessantly to check on the status of my bike. They don’t offer the fastest service in town (but they were admittedly fully booked and squeezing me in), but that’s just a minor complaint.
Would I go back? Definitely. They are definitely pricey (as all dealers are), but for any work that I can’t do myself I wouldn’t hesitate to give MHKS my business.

They charge a premium price on parts and labor! I mean $ 120 for an oil change? Geez. I do my own work on my bike but I can’t believe people actually pay that? Oil changes are so easy. Messing with the fairings is the only real work.