Mr. Cee’s Auto Glass

I called to schedule an appt on Thursday last week for the following Monday. The receptionist was friendly so I had high hopes that the process would go smoothly. On Monday, they never showed up which I found out later (after my appointment window 10 – 12) that it was due to them not receiving the glass yet. The lack of communication and organization of this made me decide to pay a little more and schedule with Safelite.

TERRIBLE CUSTOMER SERVICE. I had arranged to meet with a rep from Mr. Cee’s on a Tuesday. That day, they TEXTED to tell me (an hour prior to the appointment time) that the glass they ordered had a scratch in it and that they were reordering it, and that they would be able to do it the following day, Wednesday. On Wednesday, I called to confirm and the person I was speaking to had no idea what I was talking about — as if they didn’t have my appointment on the books at all. They told me they would call me back, which they never did. One hour after the appointment time, no one had shown up or called, at which point I told him I no longer needed their services.
They are a completely unprofessional, disorganized and disrespectful company. How do they expect to do any business when this is how they treat their customers? I would rather pay more for service I know I can count on.

Great work. Great service. Competitive price. And, he’s personable.
What’s not to like? I use him and recommend him to all my friends.

I called to have my windshield replaced and made an appointment for a Saturday at 10 AM. So I show up to the shop and no one is to be found. I am knocking on the door for 10 minutes and I call 4 times and I get no answer. I just get their answering machine saying that their business hours on Saturdays are from 8 AM to 12 PM; I was calling from 10:00 to 10:15 AM without answer besides their answering machine.
Someone finally picks up after the 5^th call at 10:17 saying that she will get in touch with the technician and get back to me shortly. I wait another 30 minutes without receiving that call I was supposed to get shortly. So I leave and on my way home I get a call from the technician who is supposed to replace my windshields at 11:05 saying that he is about to be on his way to the shop. I told him I had already left and to cancel the remainder of my appointment. No apology or any empathy.
Extremely unprofessional. I would not recommend this company to anyone.
Jose.

Mr C’s ordered the wrong glass for my car. When the tech showed up 5 hours late, he smashed my current windshield and, when he learned that the glass that was ordered would not fit, he started cursing. I tried to reassure him that the mistake was made by the person who ordered the glass — not him.
I then spoke with the business owner, who blamed me for providing the wrong information. I was never asked for the VIN, which could have averted any miscommunication in the first place. Additionally, I checked with my auto mechanic to double check that — even if I had provided erroneous information, that the part would have been the same — which they confirmed.
Mr. C’s ordered another windshield, which was also wrong, and again showed up many hours late. In all, I absorbed the costs for the companies’ mistakes (about $ 330 in all for a new windshield). I would not recommend their services.

I called at 8:30 am and described the glass chip and was quoted $ 55.00 for having a tech drive out from Manassas to Herndon. The operator (I believe the owner’s wife) stated that she would call back with a time window when they would be able to arrive at my work site. The fellow that arrived was extremely professional and the job was done in 20 minutes.
The tech used a cordless drill to penetrate the crack/​chip and heated up the small spot (When getting your glass repaired in the cold, it is best to fully heat your vehicle prior to the tech arriving) so that the chemical will draw into the crevice. Then a small vacuum device is used to suck the epoxy into the depression and a UV light is placed over it for a short time. I could see the difference when it was done, but at least it stabilized the crack.
I believe this is a franchise business with locations Nationwide.
Nice job and old-​school professional. The final charge was $ 65.00. The owner is a Warrenton resident, but this company services the NoVa area and will drive to your home or work.