Piel Med Spa

Go here only if you want to be told by the doctor that you’re bitching after you raise a concern regarding waiting for an hour to see her; definitely lacking in bed side manners.

Let me start by saying I never actually got any treatments. It took me multiple phone calls to be able to just make an appointment. I always got a voicemail and left several messages but nobody would ever call me back. Finally I was able to get through to a real live person and made an appointment. I actually had a lengthy conversation with the receptionist regarding a groupon deal, questions I had about it and if it would be valid on the day that I wanted to schedule an appointment. I show up on time to the appointment and they tell me there is no scheduled appointment for me. As a matter of fact, I am not in their system at all. The friendly receptionist checks several times. Fortunately I recall the name of the person I spoke with on the phone and even bits of our conversation which jogged the memory of the receptionist at the desk. It just so happens that she was sitting next to the person that I spoke with on the phone at the time and recalls the conversation I had and the appointment being made. She apologized and stated that I could not be squeezed in and asked if I would like to make another appointment. I was surprised since the scheduling error was admittedly their fault I assumed I would be «worked in» and was willing to even wait a bit. No such luck. I was then told that the groupon I purchased was no longer valid after initially being told on the phone that it would be valid on the day of my appointment. This is why I had the questions and lengthy conversation on the phone in the first place. At any rate I decided to take it as a loss and never return.

I wish I could give this experience negative 5 stars. I went to Janelle Nelson as a referal from my PCP for a rash on my skin originally thought to be eczema or plaque psoriasis. Nelson told me that it was a fungus due to playing with animals. (Really girl? are you serious??) I told her that I didn’t have animals. She prescribed oral medication. I asked her to give me something for the itch and she ignored it. After 2 weeks of taking the medication there was absolutely no relief. I called to get a follow up and it took them almost 3 weeks to return my phone call. The rude receptionist told me «well, it hasn’t been 2 months yet and that is how long you have to take it.» When I went back to see her she asked me again if I had been playing with a cat. Are you kidding me?! She insisted that this was a fungus and that I had to take the medication for a full 2 months. Still no ointment for the itching. Now it has been 40 days and the rash has spread. I decided to go to a different dermatologist 2 days ago. My new Dr. diagnosed me with an advanced form of eczema and prescribed a cream. Within less than 48 hours the itching has stopped and the bumps have reduced. She also told me that had I been diagnosed with this previously that I wouldn’t have the permanent scaring that is now visible.
DO NOT go to Janelle Nelson Dermatology in Manassas, VA. I repeat DO NOT!
She is not knowledgeable and does not spend the time needed with the patient to find out what is wrong.

Never go to this place I had a mole removed which I was fine with the results but when I scheduled a skin analysis I had to wait 1 ½ hours to be seen the doctor comes in and thinks she is removing a mole again!!! When I tell her I’m here for a skin analysis she tells me to schedule another appointment. Needless to say I did not. She spent 2 minutes with me and when I was leaving her and her nurses were talking about going to Popeyes. From the looks of it she could miss some meals.

This office is horrible. Dr. Nelson may be qualified in what she does but her office workers are rude! They NEVER answer the phones! The are unorganized. I went in for an appointment and they had wrote it down for a different day and refused to see me. When I finally made it into my appointment Dr. Nelson was in the office with me for maybe three minutes before she prescribed me medication for which she had no explanation to me about it. She barely looked at my skin before diagnosing the problem, telling the nurse to write me a script and then walking out the office. She is very arrogant and when I asked the nurse if she could come back to explain more to me she said no she doesn’t need to ask you questions or look at you that long, she is an expert and knows what she is doing. smh I will never go back!

DO NOT EVER GO THERE! She is the worst doctor we have ever seen. My daughter has serious skin issues and we just left. We went three times and endured very long waits with no other patient in site. I actually heard the doctor gossiping for twenty minutes the second time and I went out and asked when she would be able to see us. She lies about her experience, gives terrible, dangerous advice, prescribes the wrong things. She removed a mole after she argued withme that it did not need to be removed than it became infected and we had to go to another derm. Dr. Marragh and Rana in Warrenton… excellent, have been going for years. I also know of one practice that had to let Dr. Nelson go… if your doctor gets fired that is a red flag. Stay away!

I just had a very disappointing experience with this business/​doctor. Four days ago I purchased a voucher online for one of their injectable facial products. Prior to making the purchase I called the office to make sure they could get me in before my vacation (which starts tomorrow) and that the procedure wouldn’t cause any significant bruising or swelling.
I live in the country two hours away from the office, so I left an hour early just to be sure I arrived on time. An hour and a half into my drive I got a call from their office — I was a half hour from being there at that point — and they told me they did not have any of the product I had purchased and offered to substitute another.
Upon arrival I asked to see the doctor to discuss the differences in the products. The doctor tried to get me to switch over to a product that costs about ¹⁄₃ of the price I had paid (with no refund of the difference). When I brought up the cost difference issue she quickly changed the subject and said I didn’t want to be having this procedure done the day before my vacation anyway due to the swelling and bruising that was likely to occur. I relayed to her that I was assured before I set the appointment that the effects would be minimal, and her response to me was that I shouldn’t expect a receptionist to be able to answer questions like that.
Needless to say I left the office without treatment and in addition to wasting 4−½ hours of my time, now have to deal with getting a refund of my $ 299. Even though she said she was sorry for the inconvenience, her words and actions showed little concern. In fact, she tried to shift the responsibility back onto me.
I do not recommend this business/​doctor.

Run!
I have gotten better treatment and recommendations from the kind pharmacist at CVS then I did at this establishment.
I went last year in May 2013 to get treatment for large pores, a back rash and educated on best practices primarily because I wanted to look my best on my wedding day in a few months. My appointment was at 4:00 pm. I arrived at 3:50 pm.
I was seen at 5:15. I had never been to a dermatologist before, I had heard that they did a complete skin analysis and they specialized in african american skin treatment so I figured this should be worth the wait.
The first person in the room did the regular vitals and asked me why I was in.
30 minutes later the doctor came in. Wrote 6 prescriptions and told me I would need several visits and walk out within 3 minutes. When I asked about the skin analysis the doctor said its «too late in the day for that». I told her that I had been waiting since 4pm. She told me to make another appointment on my way out.
No education or suggestions for a regimen, 1 min skin analysis at best… And she was gone.
When I went to CVS to fill my prescriptions you can imagine my frustration when I was told
A) My total with insurance was well over $ 200.00
B) Some of the meds should not be taken together because of side effects.
The kind pharmacist recommended some over the counter items that cost a grand total of $ 42.00 and I went on my way.
Two months later I was a beautiful blushing bride on my wedding day with glowing skin, no thanks to Nelson Dermatology.
P. S. They charged my insurance over $ 225 and I had a $ 40 copay.

This place is horrible. I waited over an hour for my appointment when I showed up on time. I had the same issues other people listed– they never answer the phone and the dermatologist at nelson dermatology was also short with me. She basically talked to me for 5 minutes after I waited over an hour. I went there once and I am never going back.

Dr. Nelson — I’m not going back. I show up at 8:30 for my 8:45 AM appointment with my forms filled out (I’m the first appointment of the day). They call me in about 5 or so minutes late, and I see the doctor at 9:20.
I had a list of questions, she was short with me, so didn’t bother asking the rest of my questions. I just wanted to get out of there.
Staff was very friendly and it was easy to make an on line appointment.

There are actually 2 businesses at this location — Nelson Dermatology and Piel Med Spa. I’ve been to both. They seem to share a staff, so my review is fair for both businesses. First, it’s quite difficult to get an appointment. Nobody ever answers the phone! Right now it’s 1:54pm and their voicemail is still telling me they’re closed for lunch from «12pm to 1:30pm». Even when you leave a message it’s usually a day or two before I get a call back. They have an Appointment Request feature on the website, but that doesn’t seem to work either.
Second, I’ve been there a handful of times now and everytime it’s close to 2 hours before I get in and out. Last time I waited a ridiculous amount of time and during my procedure the doctor slipped in «So, we didn’t think you were going to show.» I asked what she meant as I arrived on time. She told me I was a half hour late. I assured her that the reminder call I recieved (as well as what I wrote on my calendar) told me that was my appointment time. I honestly wonder if they left me waiting just because they THOUGHT I left them waiting.
Additionally, I find the staff to be very unprofessional. It’s a medical office, not a fast food restaurant. My last appointment was to have some moles removed, which I was nervous about. I was hoping for a professional environment, but that’s not what you get. It’s more like a bunch of friends laughing and joking who also remove moles in their free time. My nurse was wearing a velour sweatsuit and on about 6 occassions told me to «chillax».
Dr. Nelson seems good, it just takes forever to see her.

The office is filthy, staff is rude and the doctor is arrogant. I was turned away because according to them I was uninsured. My HR called the office and verified the coverage but the staff refused to call the insurance company (Anthem) to confirm. I was told that the dosctor was in agreement.

I had a wonderful experience at Piel in Manassas. All the staff was wonderful.

I was in search for a medspa that was affordable and efficient. I had some facial issues that needed to be pampered immediately! Piel was able to get me into an appointment the next day. The location is convenient and the actual spa is very appealing to the eye. Upon arrival there was also a sign displayed advertising the 1^st session of laser hair removal for FREE! I can’t lose, so I signed up for that along with my microdermabrasion. Patricia was very informative and had a pleasant personality! I will definitely recommend this medspa to anyone in the area!