Prince William OB/GYN Associates

This review is a little old. I was told not to write it and was afraid to… Well, not any more.
In July 2013 I found out I was pregnant. Scheduled my first visit with these guys. Receptionist was always rude. I don’t remember her name, but she was there every visit. The first appointment should have been my queue to get a different obgyn. I was afraid of blood tests so the nurse that was going to take my blood got a butterfly needle. She was very condescending. I kid you not, she literally just left the needle in my arm a good 20 seconds or so while she talked to a colleague that came into the room about personal matters. Seriously?
Fast forward to 20 weeks of pregnancy when I was going to get my ultrasound done. It was somewhere else (I believe the radiology associates in Manassas) and I had lost my doctor’s order. The people there said no problem, we can get a copy faxed over from prince William obgyn. Well, over an hour later, they hadn’t faced anything over. I was told that we had to reschedule. This was my fault yes, but it really shouldn’t take over an hour to send a freaking fax. Might I mention that all of the obgyn visits at this point have been with different doctors at prince william. I had no idea who was going to deliver my baby other than a name. Dr. Fegley.
Fast forward to a few days later. (Around 21 weeks pregnant) I wake up at 5 am with what felt like contractions only a few minutes apart. My man rushed me to the hospital. They gave me water and just told me to lie down. That did nothing. Then the on duty nurse came in, checked my cervix and said nothing was happening. A while later she came back, checked it again, and again nothing happened. A few minutes after the second check, I went to the restroom and (graphic) there was blood everywhere. I honestly believe that they induced me. In the end, I lost my baby at 21 weeks. No one believed that I was having contractions that painful. They didn’t use an ultrasound to check things out and there ARE meds that can slow the process of labor (they told me there aren’t any.) I was in the maternity unit of the hospital.
Shouldn’t they know what they are doing??? Oh, by the way, I finally met Dr. Fegley. She was nice but I hear that she doesn’t work here any more.
PLEASE if you care at all about your baby, avoid this place at all costs!!! Just found out that I’m pregnant again a week ago and will definitely not go anywhere near this place. It is not worth the risk.

Went here for my prenatal check ups… very nice staff and Dr. Smith helped me deliver vbac. she was so supportive … The front desk lady (African American) was always so helpful and she always remembered my name. sad part is they do take forever to take you in and check you. Other than that I loved the staff besides a white (no offense) lady that was always so rude.

I really like the PA I see, she takes the time to talk to you and address everything. But, every single time I call I deal with a really rude receptionist, same with when I go in. Except 1 time I spoke with a black woman and she was VERY nice.

Warning: a little personal: Doc did not even remove her rings when gloving for my exam. My items for her to perform my exam were on top of her laptop. So not interested that I saw her colleague for my surgery. The colleague has left already. Dr. G must have been tired that day. Concerned when I read some of the reviews. Thought I was off on my judgment of the rings but I guess not.

I arrived at my appt 10 min late due to traffic being so terrible. I had to stand and wait over 5 min to be able to sign in because a man was standing in the window area blocking access to the sign in sheet. They called back and they say to me did anyone tell you to be here at 1:15. ARE YOU KIDDING ME?!! NO ONE TOLD ME TO BE 30 MIN EARLY. They told me i could not be seen because it was after 15 min and needed to reschedule. I work as a nurse in a medical office and I know for a fact that if someone drops the ball and does not inform a patient that they were supposed to be early we sure as heck see them and don’t send them out the door! I told them i will not be returning. I live in Woodbridge and the ONLY reason i was willing to drive the extra miles was because someone told me they were sooooo great. I might as well go somewhere closer because their care is worse than any others close to here.(which is really sad to say).
NOT ONLY THAT, but i called to speak with the practice manager and did not receive a phone call back. what kind of practice is this?! most unprofessional-​ism i have EVER encountered. I would definitely not recommend this practice to anyone.

I came here last week because I was having some issues and also due for my annual exam. The front desk staff was very nice and helped me promptly. The assistant was fine and I didn’t have to wait for too long. I saw Dr Gutliff and again this was my first visit. She asked for me to give her a little history and I began to tell her that I was diagnosed with endometriosis about 5 years ago. About 45 seconds into my history she interrupts and says «whoa whoa you have a lot going on here and I’m not going to be able to address all of this today. I fully understand that I have a lot of issues and more than one visit may be needed. However, I felt that her interruption was abrupt and rude considering she asked me to tell her my history. Perhaps she needs to plan more than a 15 min appointment time for new patients so she can get a better understanding of each individuals medical needs. Dr Gutliff spoke to me for no more than 4 min and the appointment from beginning to end was less than 15 min. After out brief chat she offered to give me injections of a medication that would put me into menopause. I can’t help but feel that she is more interested in the incentives she receives from the pharmaceutical companies rather than what is best for her patients.
I went for an ultra sound this week and got a call back from an assistant today. «Dr Gutliff says your ultra sound is normal, you have a follicle on the right side but it is much smaller than before» my response «much smaller than before? I’ve never had an ultra sound there before and never been seen there before so what is she comparing it to?» Nurses response «uh hmm ok… I don’t see that she had anything to compare it to, I guess she just made that up».
Needless to say, I’m still in pain and have no answers. It’s apparent that Dr Gutliff is not interested in helping me. I will not be back.

I am pregnant for my second baby and due in April 2015. Immediately when seen, at my first visit I was presented with a nearly $ 3000 bill and was told I have to pay by my 28^th week. I was explained that it is a policy of the practice to collect before delivery. However, We are 2014, with a different insurance plan coming up next year. Also, we have a HRA plan that has money to be used for my delivery, which they do not take into consideration. The only benefits they looked at, was my total deductible due for the year and how much I have paid until October 2014. Those facts are extremely inconsiderate of many factors, mainly, the real cost of my delivery. Basically, I am expected to pay all the costs, without any insurance coverage, because they have made their own decisions on how to estimate patient dues, without running insurance. On my 13^th week exam, i was basically put against the wall to pay 700 $ payment up front, even though I shared my concerns and my unwillingness to pay an unreasonable and false amount. Meanwhile, so worried about the payment, they did not even schedule my appointment for next month. They are all money hungry and their admin staff is rude all the way from the front desk, to billing personnel. Definitely will switch to another practice. No need to put thousands of dollars in their pockets for months until they decide to run insurance and get the truthful amount. Horrible vision of how to take care of pregnant women! Also, I was there with a 22 month boy, who was bouncing off the walls, and they still didn’t let me leave until I paid. Very sad.

Do NOT see Dr. Smith! She is rude and should not be working with people. Dr. Kang and Dr. Fegley just left the practice so if you don’t get Dr. Neal for your appt, find another office!

While the doctors are understanding, the office staff, and especially the accounts/​billing people are the most incompetent group I have ever had the unfortunate experience of meeting. It has been several years since my delivery and they are STILL fighting with me about my bill that I and my insurance had paid. Even after showing them my bank statements showing that I paid, they kept adding it to the wrong account and demanding more money, then turned me into collections without warning. When my family doctor tried to work with them on my behalf, they told him if he wanted the info to google it himself then hung up on him! STAY FAR AWAY FROM THESE PEOPLE UNLESS YOU WANT YEARS OF HASSLE! Never again!

3÷6÷14: Updating my review. The doctors in this office are still great, the appointment and surgical scheduling staff are amazing. My one complaint and the reason for a reduction in stars… The girl at the front desk (blond, young, nose piercing — not that there is anything wrong with piercings, I love them… mention it solely for identification) should NOT be working with people. Rude, irritable and unprofessional.

This is an unfortunate turn of events.
I used this practice for the birth of my first child in 2011 (as well as my regular gynecological visits) and they used to be really good. I’m not sure what has changed between then and now, but it is VASTLY different. The entire attitude of the office has changed: it’s disorganized, there’s virtually no communication between the doctors, nurses, and staff (and it’s painfully obvious), and the level of customer service has dwindled down to nothing. One has to call the office with an issue several times before anything is addressed or a phone call is returned by a doctor. Case in point…
I am 7 weeks pregnant and I began spotting last week. I called the office and was actually able to get the on-​call doctor on the phone (this was before the office opened for the day). She instructed me to call the office when it opened, tell them that I spoke with her and that she is ordering an ultrasound at PWH, which I did. Long story short, I got the ultrasound (the sonotech saw the heartbeat and said that nothing looked out-​of-​the-​ordinary). I was expecting a follow-​up call from the doctor afterwards, which I never received. Three days later, I decided to call the office myself to follow up. I called twice; once in the morning and once in the afternoon. I left messages both times. No return call was placed.
I spotted again over the weekend, so I called the office this morning and mentioned that the doctor didn’t call me back after my sonogram last week. The nurse I spoke with mentioned that the doctor had left a note in my file that she wanted me to get a 2^nd sonogram because the fetus has a low heartrate (but I was never told what that heartrate was). I freaked out, needless to say, and left work this morning to go to the office and see their sonotech at 11am. I saw her, she saw the heartbeat (143bpm– in the normal range), and she gave her professional opinion that, despite the spotting, everything looked fine. But, she kept asking me if I had a follow-​up appointment scheduled with my doctor. I told her that no one had mentioned anything about talking to the doctor today. She instructed me to ask the scheduling person at the front desk about it, which I did. The scheduler told me that my next scheduled appointment wasn’t until Aug. 26^th.
Still no follow-​up call from the doctor today about the 2^nd ultrasound, no instructions on what to do to alleviate the spotting, what might be causing it, etc. Nothing. My husband, furious at the lax attitude of the doctor, tried to call the office this afternoon and was on-​hold for TWENTY-​FIVE minutes before the phone system dumped him into voicemail. Ridiculous. It’s really too bad that this is the way this practice is running these days. I would love to have contact information for a patient advocate or the practice’s owner so that I can complain to the right person. Unfortunately, there’s nothing on their website that shows this.

The only thing I liked about this practice was the very nice receptionist I spoke to when setting up an appointment. It was my first time at this practice, and the lady I spoke to initially got me into a quick appointment in Gainesville, then when they had to call and reschedule with me due to a doctor’s family emergency she worked around my schedule to get me in at the Manassas office on the same day I so that I wouldn’t have to rearrange my work schedule.
That’s where it ends. When I got to the office, I knew I was about 15 minutes early but once at the front desk they asked me, «You know you’re very early, right?» Apparently the appointment was for 15 minutes later than I thought it was (so I was 30 minutes early). So I waited. And waited. While I waited, they called me up only to ask if they could collect my $ 50 copay (I didn’t understand why since my insurance covers an annual exam 100%, meaning no copay. I later called them to have it refunded to me.) They finally called me back a good 20 minutes after my scheduled appointment, meaning I’d been sitting in the waiting room for about 50 minutes.
I waited quite a bit more for Dr. Gutliph to come in. She was okay, nice enough but I got an inexplicable feeling of being patronized. Maybe that was in my head.
The icing on the cake was the bill I got in the mail asking for an extra $ 22.29. I called my insurance who told me I was billed incorrectly — they billed both a routine exam AND an office visit. I called the practice to inquire, and they explained to me that because I presented the doctor with an issue I was having, that part of the visit was considered to be outside the realm of the standard exam. The receptionist even admitted to me that «most people don’t know that». You think? I’m certain most people assume they are visiting the doctor for a checkup to ensure everything is in good shape, and that if there is a problem the doctor will help them out with it without slapping an extra fee on for it.
I definitely won’t go back here. Too many strikes in just one visit.

I had multiple bad experiences at this practice in both their Gainesville and Manassas locations. I’ve never been to a practice where doctors look at you like you’re crazy when you ask a legitimate medical question. I’m not the type to ask too many questions or to be difficult. I was experiencing pain on one side of my pelvis after giving birth via c-​section and the doctor said, «I don’t know. I“ve never heard of it and it never happened to me.» What??! She didn’t recommend tests or anything. She was very condescending and rude with me whenever I asked any questions about my care. And then I asked about the copper IUD that did not contain hormones (this is a fact) and she said, «All birth control IUD’s have hormones, even the copper. What do you think it’s doing in your body to prevent pregnancy?» I found out from a more informed doctor at another practice that what she said is not true. Do not go here! They do not respect their patients and have never provided me with valuable information or care.

I have to agree with those who feel negatively about the telephone reception service. I waited for 6 weeks to be evaluated as a new OB patient only to have to repeatedly call them to check on the status and eventually I was denied. The kicker for me was that I was told the doctor hadn’t indicated a reason and so she just couldn’t give me one. I was immediately accepted by another practice that same day. To me they’re just not worth the hassle.

They are such a horribly run practice it isn’t even funny. There is such a lack of communication between the patient and doctor. I was diagnosed with what I see as some pretty serious things. They sent me for an ultrasound, then an MRI. I was told by the MRI people that the results would take no more than 48 hours to be delivered to the doctor. 4 days and 6 phone calls later, they left a message on my home phone (after I had been specific to call me at the office) with the results and they just left me the diagnosis, not any info on the treatment. I have now made 4 more phone calls with no response from the doctor. When I asked if I could email her my questions I was told no that they don’t have a secure email system. Time to find a practice with doctors who care about their patients.

SUSAN F, you were probably talking to Sherry on the phone.
Oh and Cara, it WAS Sherry. I do very much understand the English language FYI.
You have YOUR reviews about this place and I’ve got mine.
I wouldn’t sit on my pregnant ass and waste my time writing about my experience on the phone with her if she wasn’t so rude.

This is an addition to my previous review now that my baby is here. I ended up with preeclampsia and it took me bringing up the symptoms to them several times before anyting was done. Then they acted as if they were shocked that the tests came back and I was preeclamptic. (It was pretty obvious because my blood pressure was up and I was so swollen.) I went in on Dec 31^st and was induced then delivered by c-​section. Two days later while I was still in the hospital I received a phone call from the practice with a nurse telling me that I needed to be scheduled for an induction. She seemed shocked when I told her that I had already had a scheduled induction and c-​section. The doctors are all nice but the practice itself is so unorganized and impersonal. At my 6 week follow up I brought up concerns that weren’t answered but at that point it didn’t matter because I have no intention of going back.

As if I didn’t have enough reason not to return now I do. My recent phone conversation:
ME: «I am pregnant again. Took a home pregnancy test and need to schedule an appointment.»
Prince William OBGYN: «When was the date of your last monthly cycle.»
ME: «I don’t know. I haven’t kept very good track since weening my daughter.»
Prince William OBGYN: «Well I need a date before I can schedule an appointment for you.»
ME: «I told you I don’t know. Would you like me to make one up?»
REALLY!!! Seriously! I know I am not the only woman who doesn’t circle dates and the only one who was not back on a regular schedule after nursing her second child. I had really wanted to keep this practice. I had liked the fact they are all women… but REALLY! Then when I did go in and saw a nurse she rushed me out without addresing any of my concerns. I hear doctor Ng and Liao are much better! Bye-​bye PW OBGYN. Hello Dr. Ng and Liao!!!

Definitely a woman friendly practice.
I love the PW Ob/​Gyn docs! They are nothing but nice and caring and always have my best interest in mind. Please note that if you use them for OB services, you don’t get to see just one doc, you see the whole group. I believe at the moment there are 4 docs: Fegley, Kang, Neal, and Smith on board – Josephs left the practice. They have you see all the docs because you don’t know who will be on call when your baby is born. I was a little upset by this initially but got over it. All the docs are great!
Ok, so the wait time for appointments is very hit or miss. They are specialists so yeah, that is going to happen. Some days I don’t mind but there have been times where I waited nearly 45 minutes and have been pretty pissed! The office staff is very courteous and professional. I see the same faces each time I go in so I know they must enjoy working there because they stick around!
I was seen by another OB before we moved to the area and the difference in care is amazing. This practice is great and I would urge any mother-​to-​be to go with these docs. I would seriously feel comfortable with any of the docs delivering our next baby!!!

I loved every doctor I met with and when it was time to deliver my daughter, Dr. Fegley was right on point when she sensed something wasn’t right. Her instincts were right and she safely delivered my daughter.