TGM Sudley Crossing Apartments

I have been here for a solid year now and it’s a pleasure of mine to say I have had a wonderful experience I’ve lived in the Manassas area for quite some time when this apartment complex used to be tangle wood. It has changed drastically I would recommend this fine living establishment with the amazing staff, from the moment I arrived to my soon to be departure they have been nothing but professional and on time with every concern I have had. I genuinely will miss them and thank them for all of their hospitality, quick response, and professionalism. My only concern is during winter it gets very cold and the bedroom my window was poorly installed to where I can feel a draft.

I would give it zero stars if it was allowed… HORRIBLE, HORRIBLE, HORRIBLE!!! Maintenance never fixes anything correctly you’ll get stuck calling 6 or 7 times to the point where Mike the director at TGM will get in contact with you and belittle you. He is extremely rude, unhelpful and unprofessional. I wouldn’t even recommend this place for my worst enemy.

My boyfriend and I recently had a horrible experience with TGM Sudley Crossing. I was excited to be getting my first apartment, but naturally was not sure what to expect. I went to the wrong place, because we were sorely taken advantage of. When you ask them to tour their apartments, they bring you to an impressive looking «model unit», which they tell you is uniform with all their other units. Then they ask you for the security deposit up front, before they show you the actual apartment you’ll be moving into. We were told this deposit was «refundable, if for any reason we don’t end up moving in.» But they said nothing about the fact that that only applies to a 3-​day time frame after putting down the deposit. We were not shown our actual unit until well over a week after putting down our deposit, and it was NOTHING like the one we were shown. First off, the entire floor plan was on the opposite side, and that was the least of the problems. The apartment is dark, dingy, poorly maintained, and without a doubt much smaller than the one we were shown. The model unit we were shown had a lot more closet space, and the unit they were trying to move us into had creaky floors, and all the sliding doors would jam up and were difficult to close during our walk-​through. Needless to say, we called them back the next day and told them we were no longer interested and would like our deposit back, only to be informed that we only had 3 days to cancel after putting the deposit down, in order to have our money refunded, even though we were not even shown our unit until well after that. We decided to let them keep that $ 300 deposit, cut our losses and get the hell out of there. It’s not worth the $ 300 to sign a year-​long lease on a place we did not like, and where the management clearly scams and takes advantage of their lessees. The ONLY positive thing about this place is their liberal pet policy, but unless you have a pet over 40 lbs., or tour your ACTUAL EMPTY UNIT before putting down a deposit and are satisfied with what it has to offer, I would strongly advise against this place.

«I gotta get that place with the thin walls, crazy high utility bills, over crowded parking lot with pot holes EVERYWHERE, rude and loud neighbors that leave cigarette buds throughout the parking lot. Not to mention the small, smelly gym with permanently out of order equipment. I need more of THAT»
Said NO ONE EVER.
But that is what you will get if you move to this polished garbage can.
I was drawn in by the updated kitchen and polished look. However that does not excuse the fact that the walls are paper thin (which led to $ 250+ utility bills in winter), and have so much paint build up it peals off in the summer. The water in the bathrooms is either hotter than the sun OR freezing. Nor does this excuse the horrible neighbors your forced to live next to who smoke in the stair well every day who also have screaming competitions at 11 pm.
Be sure to lock your car at all times, as you car WILL be broken into. Along with the dumpster divers that you will see in the early morning looking through you personal belongings and important documents while scattering trash throughout the parking lot.
But what really upset me was the lack of customer service by the office staff, whose failure to give clear instructions for the move out process after meeting with them face to face 3 months before the end of our lease, resulted and a stupid high fine of $ 1600.
If you move here I recommend you handle all your transactions with the staff via email so you have prof of their blunders and miss management.
Also, watch your step because picking up after your dogs is apparently unenforceable at this place.

This place may look good at first even the price might be right but beware this place will cost you! Just moved out of this place and got a 1,200 bill. they even charged for things that are maintenance fault. Make sure you don’t have a few stains on the carpet they will replace the whole apartment and charge you 545. Make sure you don’t drill a hole to hang paintings 10 a hole. Make sure you don’t spill on the stove top and don’t wipe to hard because if they find a scratch they will charge you 245. And if the apartment falls apart over time because of poor construction and cheap material it will cost you! And make sure you don’t walk on the grass because you might step in some dog poop.

Wow, where to start with this place…
Do you like under-​managed properties?
Do you like visiting a really nice model apartment but never get to actually see the one you move into?
Do you like inefficient HVAC systems & windows?
How about a heater that cant produce enough heat in the dead of winter?
Do you like extremely high utility bills because your equipment is so old and crappy?
Fan of bugs? Do you like roach and bug infestations in your window tracts and behind the walls?
Like paper thin walls and loud Spanish speaking neighbors?
Do you like shitty flooring that has been laminated on top of each other for obviously the last 5 – 10 years?
How about convicted felons for neighbors? Alcoholics with a day drinking problem?
Do you like your wheels stolen off your car? How about zero snow plows when it snows?
Do you like being blamed for broken appliances even though you barely used them while living there?
If you said yes to any or all of the above, TGM is the place for you!!!

Don’t be fooled by their model apartment. As nice as it looks and up-​to-​date with their «renovations», it’s not a valid representation of what you’ll be living in for the next year.
A year ago, we were very excited to have had our application approved by TGM and were looking forward to our move-​in date. Walking into the 2^nd floor apartment after receiving our keys was a complete disappointment. You could see where the maintenance department painted on the walls to cover up blemishes from the previous tenants. The sink drain was clogged so much that it caused the dishwasher to overflow. The dishwasher itself was installed crooked so that the bottom dish tray never stays put when emptying the dishwasher. The closet doors have never closed properly. The bathroom fixtures constantly fall off the walls. Perhaps, this might be all cosmetic, but that’s just the beginning.
I understand there is something to say about apartment living. You deal with a little bit of noise, I get it. But having your neighbors living above you allow their large dog to play fetch in the apartment, starting the washing machine after midnight, and vacuuming at 5am? Not to mention, we deal with the constant barking (hours at a time) from the dogs across the hall when their owners are not home, the loud music and horn honking in the street, and the complete disregard of personal property (cars getting scratched in the parking lot).
Management has been sub par. When we had an issue with the loud music in the apartment next door, it took 4 months for the issue to be resolved (during this time, the management went through 3 change of hands).
Our lease is up very soon, and we are counting the days until we can move out. Considering the reviews posted on Unilocal,if I were you, I would think twice about moving here.

This place is horrible!!! I have lived in many apartments over the years and this place is by far the worst! First off the model home they show you is not what you will get. The nice stainless appliances that we were excited to get do not exist in the actual apartment you will get. That may not be the biggest deal but it was a shady start to our living here. The biggest problem is that the walls are paper thin. Every time one of our neighbors walks around our apartment shakes. I don’t mean a little either. The ceiling and walls vibrate, the light fixtures rattle and it sounds like someone is going to fall through our ceiling! Also the insulation in the apartment is nonexistent. The bedroom is burning up in the warm weather and freezing in the cold, our electric bills are huge and it’s obvious that the absolute cheapest materials were used when building this place! Also the rental standards seem to be a complete joke. Since we have moved in 3 of our neighbors have been evicted! I have never lived anywhere with such a high turnover of residents. At the end of every month you can see dozens of rental trucks and people seeming to run from this place! The office staff does nothing but tries to make it look pretty and be friendly to new residents. Once you move in they are all completely useless. You never see anyone from the office walking through the complex, they just go from the office to the model homes and back. If they really wanted this to be a community they would make an effort to be a part of daily life for the residents! I’m sorry if this review is a little scattered, I’m just getting so angry writing it that it’s tough to keep my thoughts organized. There is so much more to say about why this place sucks but writing this is just making me depressed and pissed off that I actually live here. The bottom line is do not move here!!! I can not say that strongly enough! Do NOT MOVE HERE!!! You will just be disappointed!!! Every decent person we have met here has either already left or is planning to escape as soon as their lease runs out. Please save yourself the aggravation and move somewhere else!!!

Nothing like coming home from a weekend away to a note on our doorstep saying we have to empty our entire kitchen (cabinets) and both bathrooms by tomorrow morning for ‘Pest Control’. Who has time for this??? Seriously how can you expect someone to do such a task without at least 1+ wk notice??? the last apartment we lived in for 4 years never made us do such a thing and never had a problem with pests either. Seriously regretting our decision to move here right about now.

I wouldn’t give TGM 1 star as it isn’t HORRIBLE. However if you are looking to live here and they tell you they are making upgrades… GET THEM IN WRITING! When my roommate and I were looking TGM seemed to be the best deal with the coming upgrades. We liked everything we saw except the flooring in the bathrooms and kitchen. We were told by Tasha (?) that the floors were going to be replaced a couple months after we moved in. Well we are now 15 months into our lease (now month to month-​$ 1475) and the floors are still the crappy floors we didn’t like. We have now both given our «We are moving out» notice. Well this morning I open my door to a renewal request that states IF we renew for more than our orig rent we can get their upgraded floors installed… these were promised to us when we first signed our 1 year lease! So they are not going to give everyone floors they are making the residents pay more ($ 100/​month) for their «Designer Floors». It’s not like we are going to live here forever they should just install the floors they promised us upon moving in! Ok enough of my rant on the floors. In addition to the flooring the windows/​insulation are horrible! Our electric on a two bedroom is $ 238 on average winter, spring and summer. We have tried keeping our apartment electric turned off or during the winter we keep it on 68 if we can’t stand freezing. Also last summer our unit stayed around 82 degrees and when we complained we were told that they couldn’t do anything about it unless the apartment got to 84. We are on the third floor so I expected it to be hot but my parents have a home with 5 bedrooms in manassas with novec and their bill is about $ 150 a month and always set at a comfortable temp. I couldn’t keep my dog here full time because I feared the heat would kill her. The carpet is dirty and I did notice some stains coming through once we moved in. There are some good things like the gym and pool. The kitchen is nice minus the crappy floors. The only other thing I really like about TGM is the fact that I haven’t seen any bugs minus the stink bugs during the spring/​summer which I understand can’t be 100% controlled. Also the maintenance staff are super nice and really fast. The hot water heater leaked in my bedroom since its in the «master» they were quick to peel back the carpet and place a fan under the carpet for 24 hours. That was nice of them. The office staff is pretty nice except the lies! ;) And I would say move here if you don’t mind the expensive electric costs. As far as my neighbors they are quiet and I haven’t really ever talked to any of them or had any problems with them. There are two spots per apartment with parking and visitor spots. I have never had a problem finding a spot. The other nice thing is the cleaning crew that cleans the breezeway and the walkways. Landscaping is nice also.

You get what you pay for here. The model that was shown to me was nothing like the unit I moved into. I stay on the first level it gets cold quick and I had to put a sheet along the sliding glass door (my electric bill is super high not to mention at one point my heater was blowing cold air). Also the sliding glass door is so heavy when trying to close. The bathrooms and kitchen look great but the flooring in my kitchen is terrible. The molding around the cabinets at the bottom have already fallen off and all the closet doors are just ragedy and hard to close and handles get loose quick.
I havent been here a year yet and already have I had multiple people knocking on my door for people who no longer stay here. A few months after moving in, I found a random key in my foyer area laying by the fire extinguisher that did not belong to me but it opened my door. I quickly went to the leasing office to get my locks changed and the situation was handled quickly. Although im still puzzled about that situation it’s quite scary and management did not have an answer on where the key came from being they supposedly change locks in between tenants.
Other than that the amenities are great and other than one person the staff has been great and any time I need maintenance it is handled promptly. The building I live in is great, neighbors seem friendly and its pretty peaceful.
W12

When it comes to apartments shopping, location and price are always deciding factors. These are Sudley Crossing’s strengths. After that, it unfortunately goes down hill. We’ve lived here for almost 2 years now and we’re ready to go and here’s why:
1. The noise. Our neighbors next door fight and scream too much. We can hear most of what they’re saying and it’s unacceptable. The walls are paper thin. I understand it’s not management’s fault the neighbors are loud, but I shouldn’t have to hear them in their domestic disputes. The upstairs neighbor is a man of larger stature and we can hear (and sometimes feel) every step he takes. We’ve had upstairs neighbors before and hardly ever heard them. This leads me to believe if anyone over 250 lbs lives above you, invest in some earplugs. At least that way, you can get some sleep. (This man is awake at odd hours of the night and has repeatedly woken me up. It’s infuriating.)
2. Insulation. Our electricity bill is outrageous. In the winter, the cold rages in through the lack of insulation on our sliding door, front door and windows. It’s a major problem they should have fixed when they renovated. However, they didn’t. To remedy the situation, we invested in a space heater to combat the wave of arctic wind and energy saving curtains. I shouldn’t have to do this.
3. The «Renovation». They recently renovated each unit and it just didn’t turn out as expected. Sure, the kitchen and bathroom look nicer, but the materials used are sub-​par at best. Particle board cabinets, loose door handles (one fell off already), my light fixture in the kitchen looks like it’s barely hanging there and I’m afraid to touch it, our crappy linoleum floors are still here and finally, the hilarious paint job. Before the renovation, my walls were one color. They’re now one color with patches of a brighter white all throughout my apartment. When the team left, they left behind a HUGE mess, nails throughout the carpet and when they took down and replace my bathroom mirror, there were squished roaches and roach feces left on the wall, so I was the lucky one who got to clean that up. This is all just unacceptable.
4. Property up-​keep. The parking lot has entirely too many pot holes, one of which is right by the tennis courts and has gotten substantially larger the last few weeks and the tennis court floor has bubbles, rendering it useless.
5. Age. This place is old; there’s no getting around that. I was hoping the renovation would have fixed certain aging issues, but sadly no. The closet doors are made of metal and don’t open smoothly, fall out of their track easily and are loud. The washing machine stalls EVERY time I do a load of laundry. It would have been nice to have gotten new laundry machines, per renovation, but at least it works. Recently, we’ve been seeing roaches in our kitchen and some smaller insects in the sink. The complex provides pest control, but these guys apparently are unaffected. Either way, it’s gross and was the last straw for us.
Ok, to be fair, there are some pluses. The staff (for us, at least) has been very friendly and knowledgeable. We have no complaints there. The gym offers nice equipment, the «bark parks» are nice for dog owners and the main office offers a little internet café type place which is nice for those who don’t have computers.
Overall, I would recommend this place to those who just need a cheap place to live for a year or so, not to settle down for a few years.
(N11)

My stay here at TGM Sudley Crossing Apartments just hasn’t been what I originally expected.
My neighbors are some of the trashiest people I have ever encountered with no sense of community pride. They are loud, which can be heard through the paper thin walls in our unit, they are dirty, smoke in the halls and toss their butts all over the place, and the cops are constantly at my building. The upstairs apartment directly above me has seen 3 different tenants in the two years I have been here and in all cases sound like they are going to fall through the ceiling. We recently had an infestation of roaches which we can only attribute to our dirty next store neighbor as we are immaculately clean all the time.
The complex recently went through a «renovation.» This is one of the things that grabbed our attention as we were apartment hunting. While the kitchen and bathroom is certainly nicer then it was before it is still sub par. The materials used are still cheap and the quality of work done is poor. The handles are all lose, the cabinet doors not level, the new counter top is already coming unglued, the light fixture looks like its ready to fall out of the ceiling, and our walls are now two different shades of white. They only painted over their patch work, but its a brighter white then the existing wall color. The flooring of the kitchen and bathrooms went unchanged and is still a dingy, cracked, linoleum. The carpet is old and low on padding, you can feel the bumps in the floor underneath the carpet.
The new gym is fairly small and lacks several pieces of equipment to make it your everyday gym but works in a pinch if you don’t want to go to a normal gym. The cyber café is nice but the pool is constantly dirty. The staff has always been friendly to us and we have never experienced any problems however my friend tried to move in and was not treated well or with competence.
The electric bill here on the first floor is straight ridiculous in the winter times in the upper $ 300 per month and we are conservative. If you stand near your doors or windows you can just feel the cold air leaking through into your apartment. The washer dryer unit is stacked and looks like something from the late 80s. It works when it wants to, otherwise you may have to hit it to get your rinse cycle started. The closet doors are all on sliding tracks and are in dire need of some wd40.
We moved here because it was in our price range but will more then likely not be staying a third year. You get what you pay for and I can only recommend this establishment if you can not afford to go anywhere else nicer.
(N11)

DO NOT MOVE HERE!!! As other’s have stated the «floor boards» are made of paper. I had a bee’s nest on my balcony and reported this to the office. The office staff told me that someone sprayed, however, they did not fix the problem. They said it’s carpenter bees so it’s not a big deal. It is to me. I couldn’t use my balcony the last several months I lived there. I have family members and friends that are allergic to bees and for them to blow it off is UNACCEPTABLE. When I was finally free of this dump (yes, it is a dump just drive by it) I began the moving out process. I found a great apartment down the street and moved my things slowly. One particular Saturday, there was a dead baby burned that fell out of the nest. I reported it and was assured it would be cleaned up. FYI this was RIGHT in front of the steps. It was NEVER cleaned up and let’s just say it became a gross mess. It was in the middle of the summer so you get the point. The staff doesn’t care about you… they WILL NOT help you in any way. The place was dirty when I moved in. I had to call SEVERAL times to have the previous tenant’s daughter’s drawings scrubbed off the balcony. I owed on my water bill when I left and they gave me a list of EVERYONE in the complex who owed as well. This not only included names, but which units owed, AND amounts. I know this against the law to disclose this information.

I honestly can’t explain how disappointed I am with this place.
To start, the rent is very high for what is has to offer. It claims to be a «luxury apartment», which simply means they’ve replaced their broken appliances from the 80s with the lowest end, yet brand new appliances you could find. They began promising this renovation when they took over in December of 2011 and completed the finishing touches in early spring of 2013. While the new appliances made living there a little more bearable, there obviously wasn’t anything they could do about the mice you can hear scurrying in the walls, or the roaches that surround the foundations of the buildings and manage to infiltrate even the best kept apartments.
Beyond the ridiculous prices for what they actually offer, the staff is the WORST! They look at you like you’re some kind of burden if you kindly ask them to replenish wipes in the fitness center or for a receipt when you pay your rent (they took away the option of paying online as previous company offered. Is this 2013?). As an aside, the fitness center has very nice equipment I’ll admit, but look closely when you visit and notice how much of it is covered in dry sweat due to lack of cleaning, is broken, or is missing.
The epitome is what is wrong with this staff was made clear in moving out. To say that I was shaken down and taken advantage of is an understatement. I’m actually disappointed that I didn’t stand my ground and take these petty crooks to court. When I say I left the place immaculate, you could not have lifted dust with your finger. However, when I asked why I was being charged for various and vague cleaning fees in the kitchen and bathroom, they claimed to have pictures on file. When I went to handle this in person, the pictures apparently weren’t on file but rather on the camera of their maintenance man that I could schedule an appointment with in a week. Needless to say, I coughed up the amount beyond my security deposit to be done with this joke of an apartment complex for good.
Do not even consider living there. It appears decent on the surface, but as you can probably tell by this passionate rant, it is all a sham!

Do NOT be fooled by the apartment they allow you to tour. That model’s quality is nothing like what you will receive. The floors are horrible and disgusting, there was dirt in all the cracks of the tile on the floors when I moved in and underneath the oven where people typically store pots and pans. The bathroom smelled like urine and the tile was already mildewed. I didn’t have hot water my first night moving in and I was told it was not labeled as an emergency, maintenance did not work on the weekend, and they would come on the next business day. The parking is horrible; You must have a parking decal in order to park in unmarked spots even though there is AMPLE parking and we are no where near close to the city. They tow vehicles that are parked without decals in the spots, not to mention the idiot towing company will place the tow sticker on your vehicle even if you still have a decal on your car. Look elsewhere! The leasing office computers and gym are the ONLY good qualities of the complex. Not to mention the roaches and other insects that collect on the walls of the outside and may find their way inside your homes. For them to require parking decals and act as if the complex is high quality with these issues is absolutely absurd.
5÷6÷2014 Update:
They’ve put in some new faux hardwoord floors at the entrance, kitchen, and bathroom which looks really nice, which has a grey color to it. Bugs still randomly get into the apartment, I’ve had a wasp and a bee –_​– buzzing in my bedroom window. Weirdest thing ever. Winter has passed, so I comment that their snow removal is kind of lame. They simply push the snow to the side, but do not put sand/​ice melt on the ground, so you’re tip toeing across the ice and praying you don’t fall on your neck the entire way to your car. Horrible. Also, I failed to mention in my earlier review that the water bill is through AUM in Chicago not included in your rent, and they charge you an admin fee of $ 5 with each bill and you can’t pay online unless you’re willing to pay a fee, thumbs down. Let’s just say you don’t want to live somewhere where pest control comes out EVERY Tuesday the complex. When you call about a pest complaint they kindly place you on the list for the upcoming Tuesday. It’s despicable that the problem is that out of control. Gross.

Horrible, HORRIBLE apartment. The walls and floors may as well as been constructed with paper. They make it look nice by putting in some «upgraded» countertops and appliances but one look at the unkept crappy linoleum which has prob been there from the beginning, the painted over and over damage from previous tenants, and the lumps you feel on the concrete floors covered by a thin sheet of what i suppose passes as carpet and you immediately realize you are n nothing more than a dump. Horrible maintenance. The worst of the worst. Embarrassing really. Look elsewhere. Unless of course you like hearing every footstep and movement from your neighbors. I can’t say ANYONE does.