Wellington Place at Olde Town

DO NOT STAY HERE. There is hidden fees everywhere. Rent is way overpriced and then they hit you with random fees. I was told one price when I signed then the fees started to roll in. I can’t wait to get out of my lease

I was a perspective tenant of Wellington place. I found the apartments online and, despite the low rating seen here, I decided to give it a chance. That was a bad idea.
I was in a time crunch to find an apartment, so I made the mistake of signing the electronic lease before I was able to view the grounds or meet the staff. The leasing agent I spoke to on the phone (employee A) assured me I’d be able to view a room before my move in date to ensure the apartment was as described.
We made a verbal commitment to view the unit the following friday. I drove 3 hours to the leasing office to find a paper on the door stating «Company event — closed until monday». In my naivety, I thought the on-​site support staff may help me, or at least give me some information on the grounds. I only found 2 staff members on the entire campus, a cleaning lady and a lifeguard. The cleaning lady couldn’t understand English and the lifeguard ran away from me when I said hello. Not the best impression.
I tried to contact the leasing office on the phone and received no answer. I called the washington DC office for UDR and received no answer. I called the corporate office for UDR and was transfered to an answering machine. I left many voicemails urging them to contact me.
Some hours later I received a call from the assistant community director (employee B). He apologized for the misunderstanding. I told him I wanted to withdraw my lease and he made a verbal commitment to call me the next day when he was able to view my information from the office.
The next day, I never received a call. I called back the number Employee B dialed me from (his personal cell phone) and was sent to voicemail. Not 5 minutes after leaving this message, I got a call from the leasing center from Employee A. He apologized for the misunderstanding that happened the previous day and told me he had an emergency that took him out of the office. I was upset that Employee B was too cowardly to call me himself, but that was not surprising. I informed Employee A that I wanted to withdraw my lease and he told me I’d have to wait until monday to make sure it could go through. He made a commitment to me to personally call me back and let me know the outcome.
On monday, I received a voicemail from Employee B informing me that he had an emergency and couldnt return my phonecall for this reason. Just like college kids on finals day, everyone’s dad starts getting sick. I was sent an email stating I’d receive a refund for my fees and I thought this was the end of it.
I read the fine print and find out that my refund would be in the form of a mailed check to my previous address and that it would take 2 – 3 weeks to deliver. I emailed Employee B back to see if I could be reimbursed electronically, as I would not have access to my residence or mailbox in 2 – 3 weeks time. I was informed that «This is how refunds are processed. Have a great day».
Overall, it was the least professional experience I could have imagined. I wasted 3 hours driving to this complex and many more on the phone trying to contact them. I didn’t appreciate the transparent excuses I was given and the broken commitments that were made to me.
I would REALLY consider ANY other apartments in the area over this complex. The staff is just barely competent enough to operate.

Me and my family really love it here. Great area, always feel safe. Fast maintenance, nice guys. When it comes to the office, I always ask to speak to Edwin! He’s always helpful and actually cares.

Very nice complex. The neighborhood is pretty quiet and everyone pretty much keeps to themselves. They have a nice clubhouse with a gym, racquetball, and business center. There is also a pool and dog park. All of these are very well kept. I was most recently impressed on a survey that was sent out asking how I liked the area and immediately I had a follow up call on a small issue that was handled right away. Doesn’t get much better than that. I haven’t had any problems with the office staff which are pretty nice and easy to talk to. The maintenance guys do a good job as well and respond quickly.

Been here since July (4 months). Can’t say enough good things about the staff and grounds, the public area, pool, etc. Simply outstanding! Maintenance is fast to respond. All are very nice, professional people. Apartment itself is OK, and you’d have to go look at them. The model was very much like what I ended up with. Not stellar, old but remodeled, not great, not bad. But if the location and actual apartment are satisfactory, the public amenities, upkeep, and staff are outstanding and even worth a few extra bucks each month.
No bugs, fairly quiet. I live on 3^rd floor and hear almost nothing (there are no neighbors on the sides or above). The other residents seem fine, and there are lots of kids like ours. My car was «keyed» the other night, but that’s my only complaint. There are tons of parking. The swimming pool, when it was open last summer, was large and excellent, with free gas grills and tools right there for any parties you want to have. I never saw more than 15 people at the pool at any time, but it was well maintained and life-​guarded.
The staff does nice little things, like free cookies or Halloween candy bags, and I even received a free bagged breakfast the other day for simply being around the office in the morning (using their free WiFi and free coffee). The little gym is just perfect for my routine workouts with just enough, but not too many, of the right machines (also open 24 hours with security access), and the TVs in there work.
Within walking distance are two major food stores, a pharmacy, ice cream parlor, 5 – 6 fast food and pizza joints (all the majors), 7-​Eleven, cleaners, barber, hair salon, two gas stations, dentist, and so on. Very convenient location in a quiet residential neighborhood but abutting an intermediate route, Dumfries Road. Old Town Manassas and it’s three-​season farmers’ market is within 5 minute drive.
I really recommmend at least looking at the units if the general area is appropriate. You can make a really bad choice around there, but this is a very good choice, at least based on my 4 months’ experience.