This isn’t a review for the store albeit it’s fine. Rather, this is a review to spotlight Debbie, one of the sales associates. She was very helpful and personable. She carefully and patiently answered questions and was super friendly at the register. She must see tons of customers everyday, but she manages to make people feel important. If someone at Ralph Lauren sees this, please give her a raise. In full disclosure I hate shopping But I certainly would change my mind if I could always interact with people like Debbie.
Dee M.
Évaluation du lieu : 3 Albany, NY
If folks in the«retail» industry are comparing themselves to POLO for customer service, please think again, and look a bit further! I walked into the store in Manchester, VT yesterday — NO acknowledgement, NO hello or even a welcome and absolutely NO customer service. I didn’t shop there for long, and was out the door. If the retail industry is looking at customer service models, I think they should definitely look at the Banana Republic or Brooks Brothers in Manchester, VT. I walked into the Banana Republic store yesterday as well — was promptly greeting by a personable gentleman(Chris), feeling very welcomed & wanting to actually shop there. Take note retail. These are the stores that you should be modeling your customer service after, NOT Polo! Manchester, VT is very spotty with the customer service. I think some of those stores should take a really hard look & figure it out!
Julie R.
Évaluation du lieu : 5 Boston, MA
The deals in this place were unbelievable. When I went, practically every item in the store was marked down furthur or had an additional percent off. The selection was the best I’ve seen at any polo outlet. The store is spacious with mens on the ground floor, home goods on the main floor and womens upstairs. I found some nice sweaters for $ 19.99 that were easily $ 100 in the stores. I got some signature shorts for $ 22. Most of all the polo shirts were between $ 10-$ 20. All the clothing was up to date with nice color schemes. At other outlets I have seen some bad clothing mixes. I was so tempted to do an early Christmas shopping. The deals in the mens dept were just as good. My boyfriend got an outfit for probably 30 percent of the retail cost. Of all the outlets in the area definitely check this one out.