Baker Collision

Michael and his team really exemplified 5 star service here. I have a Jeep, and while the hard top was in storage over the summer, mice got inside and, well, died. The smell was atrocious. The hard top could not be saved. I am a very fussy customer, and the Baker team went above and beyond to make me feel like I was in good hands, and they did extra work to make sure I was very satisfied with the result. They were a pleasure to work with and the results were perfect. Highly recommended.

Baker collision was recommended by my insurance company so I used them for my repair. I found that they have zero communication skills, no respect for my time or my vehicle and lots of excuses. I went to them for the initial estimate. They filled it out onsite and said they would email it to me and the repair would take a couple of days. I dropped the vehicle off early on Wed morning. I had to ask for a copy of the initial estimate as the email had never arrived. They blamed it on computer problems. Late Wed afternoon, I looked on my insurance company web site and saw that the estimate had gone up 50%. They had not texted me or emailed me the change in estimate so I was a little surprised but I let it go as it still had to be fixed. I called late Friday afternoon to see if my vehicle was ready. I was told that it was in reassembly, should be done by close of business and they would call me when it was ready. I received no call from them on Friday and waited until around 11 am on Saturday to call again. At that time, I got the «no one called you?» question. Their excuse was that my vehicle was completed on Friday after the support staff had gone home. Of course, that didn’t explain why no one could pick up the phone when they opened on Saturday morning. I was irritated by that point as it was quite apparent that they had a communication problem and no respect for my time spent waiting on the call that was never coming. I picked up my vehicle only to discover that they had no respect for my vehicle either. They were fixing the rear bumper and had moved items out of the cargo area of my SUV. They threw them in the back seat and then put the seats down in a half-​ass manner, not all the way down but just leaning on the front seats. They didn’t put the seats back or put the items back in the cargo area. The excuse for that was that they were really busy. If they were so busy, they could have simply called me and asked to keep it another day. I would respect that much more than the half-​ass way they treated my vehicle. I would suggest going somewhere else if you are looking for a business that communicates with you and takes care of your vehicle at least as well as you would. The repair looks good but I have no way of knowing if it is actually correct or just surface but I guess time will tell.

After getting in my accident I was looking for a good collision center and I am glad I went with baker collision. Michael the owner of the shop was very friendly and helpful from day one when I first talked to him over the phone and met him in person. He shopped around for parts for my car to get me the lowest price to save me money. He for a matter of fact was able to go $ 500.00 Lower than the other collision shop I first went to. I can not say enough on what a great job they did on my car. It took a little longer than expected to get the car back, but that’s because Michael took great care to get the best parts. I would highly recommend anyone to choose Michael for their collision repairs.

Very happy with the work they did on my car. They went above and Beyond to
Make sure I was satisfied. Highly recommend this place to anyone looking to get body work done in the Manchester area.

Lovely people to deal with. Friendly, helpful – even when my car was totaled and they stood to gain no money from my accident. Even the Enterprise Rental place said they deal with them and that they’re great. Hopefully I’ll never need them again, but if I need anybody, I’d be happy to see my car towed to Baker.

The people at Baker Collision are great to work with. They provided me excellent customer service before, during, and after my car was fixed. They even helped me out when Enterprise overcharged me for my rental! Quick turn around and overall good experience.

After an exhausting search for someone to replace an old metal Pepsi cooler, my friend recommended Baker Collision.
I’m sure you are thinking, what? Why go to a place like this? Well, I thought that this item is basically a car. Sheet metal, chrome, metal, paint etc.
After a month, what I received back was a complete paint job, pen striping and polished chrome. They did an excellent job and I couldn’t be more happy.
This was a present to my mom since this item was in the family. Baker collision helped when others couldn’t. My experience with them was friendly, welcoming and the effort they put into this item shows.
If I need help with my vehicles in the future, this is the shop I will be taking it to.
Thanks guys!

In November we learned that we had a mouse nest in between the headliner and the roof of our 2008 Sienna (I won’t get into the disgusting specifics). Our insurance covered the damage, and we started calling around for quotes and information on who could actually DO the job, and who would be cheaper. There weren’t a lot of people willing to do the job; most shops suggested Superior Interiors, as did our insurance company.
Our insurance reimbursed us $ 3,800, and Superior Interiors quoted us something ridiculous like $ 4,600! Granted, Superior is considered the best in their field, but we simply don’t have extra money lying around. When I spoke with Michael, the owner an operator of Baker Collision, he assured me it was a job he could do, though it would take him longer to do than an expert interior shop like Superior. His quote was just under $ 3K., and he was willing to work with us on saving the dome light so that we could wash it and put it back in and not have to pay $ 1,100 to replace a part that technically worked, even though it was full of mouse excrement. He was easy to work with, accommodating, and reasonably priced. He even suggested that if we were worried about a perfect job that Superior Interiors was the way to go, but he was willing to do the work.
Our deal was that my husband would take out the dome light, Michael would replace the headliner and remove the nest, and we would wash and re-​install the dome light. We dropped the van off at Baker Collision during a snow storm Wednesday night of last week, and left the keys. I was worried about the quality of work that we would get (you get what you pay for, generally speaking, right?), but decided to just go with it; it wasn’t that important as long as the mice were gone and the ruined parts replaced. My husband forgot to take out the dome light, which he e-​mailed Michael about the next day, apologizing.
When my husband picked the car up on Friday afternoon, with the work completed, he was AMAZED. This is the e-​mail he sent me from work:
«Re: Baker Collision Kicks @ss!
I just got back from Baker Collision and I must say my experience with them was awesome. Michael was so easy going and easy to work with. In addition to replacing the headliner, they cleaned up the overhead console as much as they could, cleaned the interior and washed the exterior. The only thing that doesn’t work is the spring activated light on the driver side but it does come on when the doors open or you turn the light switch to the on position. So really, the only thing you can’t do is manually turn on that one light but you can turn on the passenger side light or all of them. When I have some time, I can take it apart and see if I can repair the spring activation.»
Needless to say, we are both exceptionally happy with the work that Michael did. He has a family operated business; his niece worked the counter. He was honest and willing to do the work we needed, and he went above and beyond. Not only did he DO the work, he did it WELL. The headliner has no wrinkles, the molded plastic pieces in the way were all properly replaced and unmarred from taking them down. The van no longer reeks of old mouse nest, and while we intend to have the car detailed fully, it sure doesn’t need to be done immediately (we’re thinking after mud season) since they completely vacuumed and wiped down the interior.
Highly recommend. Great service. Fantastic work. Awesome price.

I had previously posted a negative review about Baker Collision, but since that time, I’ve gone back to this place to get more body work done on my car (because as I said in the previous review, their service is priced reasonably). I’m happy to say that they did a great job, and Mr. Baker made sure that I’m satisfied with the service and took good care of the administrative tasks involved with the insurance company. I also recommended my friends to this place, and they all praised about the services they received.
Old review:
It’s great that they were cheaper than going to a shop that is affiliated with my insurance company, but due to some errors made by the Baker Collision, I ended up having to pay for over 80% of my rental fees ($ 650!). The body shop is taking no responsibility, other than replying «I am looking into it» even after 2 months of begging for help.