DK Airport Service LLC

Not sure why my last review showed up as it was not recommended but I was an actual customer of the DK Airport Service and they went above and beyond their job! Loved our driver Mike he took care of us and got us home safe and sound! Definitely recommend for everyone to check out this company!

Our family has been using DK for all of our transportation needs (MHT, BOS, around town) for the last 3.5 years. We have always found them to be on-​time, reliable, fairly priced and friendly. As a frequent Unilocaler, I am happy to recommend DK!

I will start by saying that the drivers are excellent. They are professional, courteous and very friendly.
That said, I will never give money to this company again, due to the disrespect and poor treatment I received by the owner of the company after an issue that arose in our recent trip.
My husband and I arrived into Boston late after a long day of travel, only to discover that there was no car waiting for us, despite our flight arriving a little later than scheduled.
When I called the company to find ask if we were perhaps waiting in the wrong spot, I was told by the owner that there had been a mistake, and that another reservation had called that morning to cancel, and in error, they had cancelled our reservation.
I told him that I understand that mistakes happen, and asked how long until the car would arrive. He stated that the driver was about 10 minutes away, that he had been dispatched immediately upon realization of the error (they went to pick up the party that had cancelled).
We waited for 20 minutes before I called again to get a status update. The owner then told me that the driver was another 15 minutes out. I told him that I was disappointed, as this was the first time we’d booked any car service, and that he had said 10 minutes the first time I called, and now it was closer to a total elapsed time of 45 minutes. These transfers are not cheap, so I asked him if there was anything he could do for us, given that we’d been waiting so long due to their error.
At this point, he became gruff with me, saying that he «was doing us a favor already» by sending a car at that hour. I responded that it is not doing us a favor, it’s what we were paying for! He then responded that he might be able to give us a discount the next time we booked them — to which I replied that I wasn’t certain I would book again after this experience, and is there anything he could do to make up for the fact that we were stranded in Boston.
He was extremely rude, his voice bordering on yelling at times. I told him that it was poor business practice to yell at customers who are waiting for a service that he is not providing, and that we were not looking for much, just asking for some sort of price break for the inconvenience, At that point he yelled «fine, you don’t want to pay? don’t pay, free ride, but never, ever call us again.» AND THEN HE HUNG UP ON ME.
The car arrived 15 minutes after (at which point I was already calling rental car companies since we were not even sure if a car was GOING to arrive at all), and the driver was great. If we could hire the driver again directly without giving money to DK, we would in a heartbeat, but the disrespect and attitude that we received from management is something we won’t soon forget.
Stay away.