Fairpoint Communications

On off all day for years, techs don’t even come inside to see if they can fix it.
Second BBB complaint started just now.
Tired of daily calls that end up the same… terrible service.
Great billing department… top notch ! My bills are always sent to me.
I’m amazed I could get this done.oops.went out again.

One star is far more than they deserve. Negative stars would be good here. I love what someone else said: worst internet service in the history of planet Earth. Yep, that about sums it up. If you have an unpaid bill, and they turn off service (yes, it has happened to me.), I think the default for when they cut service is 8p. So you call tech support, and surprise — they can’t help you cuz they only do tech support. but customer service has gone home. so guess what? You need to wait til morning. And that includes if it happens on a Friday night: you need to wait til Monday morning. no service all weekend. And they tell you it takes up to 24 hours to restore service… are you kidding? And the speed! Oh my goodness! But they will say it’s ‘in the range’. But they can set up an appointment for someone to come out and check things out… next week… and then you get a text the next day telling you the ticket has been closed successfully… what!!! When you call back, they need to re-​open, and as someone else said, you get a text saying they will be there between 8a-​5p. I do feel sorry for the people who work there, sort of. They must have to listen to alot of complaining. And some of them are very professional, and sympathetic.
Can’t wait til we have Comcast or some (any) other option available to us… I will be shocked if there is not a mass exodus from this horrible company.

This is the worst internet and phone service ever! They did not provide business account service for 3 months due to repairs, and because there was a repair order on the account, would not release the phone number to be ported to a new provider. It took two months to transfer the number, and nearly put the company out of business. Avoid this internet service and phone service provider at all costs!

Here’s a good one my daughter can’t get FairPoint To go out and hook up her Internet everyday they give her an automated call telling her that they will be there between 8 a.m. and 5 p.m. she’s a single mom who has to work they can’t narrow down the time. Like she supposed to take a whole week off of work to wait for them. She bust her ass to make it on her own in this horrible rotten company won’t make an appointment and keep it with her. She finally narrow them down for time between 5 p.m. and 7 p.m. this evening and guess what and they never showed up there. Is a horrible horrible company.
She needs the Internet access so that she can get a cell phone extender so she can have cell phone service in case of an emergency and even though she has explained at the fairpoint They still will never show up

Some of the worst customer service I have ever received in my life. I cannot believe this sorry excuse for a company is still in business. After battling for four days trying to get Fair Point to turn on my internet service, I tried Comcast. Believe it or not, Comcast actually offers better service than Fair Point and that’s not saying much. But they got my internet working in one day. Avoid Fair Point, they will completely waste your time which is at a premium when you’re in the middle of a move. Hopefully Fair Point will wither away and die and not inflict the public with any more of their «service.»

The worst internet/​phone service provider in the history of planet Earth. Period.

Horrible. I almost gave them 2 stars because their service is cheap but you get what you pay for. Spotty service that is less than half the mbps that I pay for, no customer service, and hasn’t been able to resolve one issue since I started with their service. The service that took WEEKS to get installed and then didn’t work for 3 months anyway. Fairpoint is terrible.

I had commercial service with Fairpoint for over four years. I had to close the business but was opening another location. I was told that Fairpoint needed to build a site profile and that my service would be transferred in a couple days. Over a week and a half later I still didn’t have service at my new location. I contacted Fairpoint and told them to disconnect my service because I had to go with a different provider. I was told that I would have to pay a $ 200 early disconnect penalty. This is after four years! I complained and the penalty was lowered to $ 100. I wouldn’t have changed my service if they had done their job.

Fairpoint in every way is terrible. Slow connection and slow customer service. The only good thing I have to say is that it is cheap, but you get what you pay for… Not impressed at all.

Aren’t monopolies AWESOME? I called Fairpoint in mid-​December to get landline phone service. The phone call went swimmingly, but the phone line was dead. I called them again and they explained that the phone line does not get activated for something like 10 days. Why? I have never had to wait to get a phone line «activated». Anyway, 10 days elapse, and the phone line is still dead. We call them, and they say, we won’t be able to get a technician out to you until January 10. Guess what day it is today? January 14. Phone is still dead.
I sympathize with their current troubles with the strike and all, but if this business had any real competition, they would not be in business.

Fairpoint doesn’t even deserve ONE star! Our internet is BEYOND UNSTABLE… it drops so many times a day it’s absolutely ridiculous. I’ve called support multiple times and they basically have a list of «what to do if…» and we reached the end of that list and the internet still keeps dropping. I urge anyone having issues to file a complaint with the Public Utilities Commission. I would like to think if enough people complain SOMEONE WILL DO SOMETHING to help out the residential customers. Fairpoint is pathetic and it’s unfortunate for us that we have a lack of options for internet providers.

Horrible experience, they came out to install phone and internet. The internet worked by the time the left but the phone didn’t work for about a week after I called about 10 times. Then I found out they gave me a new phone # and they never mentioned that.
Internet died about 2 weeks later. After being on the phone with tech for 2 hours still nothing and they told me i would have to wait days to get it serviced. Customer Service was the worst too (rude and slow)

Worst customer service I have ever experienced. No idea how these people are still in business. When I called to set up service, I told the CS rep I wasn’t 100% sure there was a phone jack in the living room. He said «no problem, I’ll add a jack installation to the work order. You wont be charged unless you need one installed».
Then on the day the tech came, I told him I wanted the modem on the side of the room opposite the wall jack so I could wire it to the PS4 and was wondering if he could run a wire to the other side of the room. He said he couldn’t, but would move the jack for me. I specifically told him I did not want any extra services that would cost me money. He said «No problem, I’ll get it done for you».
Now I just got my first bill, with a $ 110 labor charge for a jack installation that I specifically told TWO different FP employees I DID NOT WANT. Called customer service and the woman was incredibly rude saying «I’m not going to argue the charge with you and I’m not removing it».
So they pretty much stole $ 110 from me. Thanks a lot FP. Will be calling Comcast tomorrow, and cancelling Fairpoint.

WORST CUSTOMER SERVICE EVER!!!
I waited 8 hours for a technician yesterday! No one came… no one called… I have no business phone or internet. Thanks Fairpoint.
I am now on hold again, my 6^th phone call and no one can tell me when the technician will be here, if he will be here, why he hasn’t been here etc.
Every phone call has been a waste of time. NO ONE has helped me resolve this. NO ONE can tell me when to expect someone here to install my business phone and internet.
I would strongly advise any business owner to stay away from Fairpoint! Their «customer service» is nonexistent, their website is useless and any «assistance» over the phone is either wrong information, or simply a fabricated response to mollify irate customers.