Sears Auto Center

So I booked an appointment to have a car looked at prior to purchasing it, and when I arrived Lee was very prompt and professional when checking me in. He was very quick about having my car looked at, Gabby the tech that looked at the car was very thorough and pointed out all of the imperfections with the vehicle. Needless to say prompt service, professionalism and attention to detail as well as Gabby and Lee’s ability to explain the problems to me in terms I understood will have me coming back they made a loyal customer out of me.

My friend and I were scared when our car broke down at the mall. Luckily we were parked close to the auto center and were able to get some help. although it was a quick fix, as two young teenage girls Lee and Louis were able to help us out. Lee did a great job at giving us helpful information and advice and we are back on the road! totally recommend this Sears auto center

Added $ 250 worth of unauthorized charges to our bill for new tires. Bunch of kids working here trying to up their spiffs by adding more charges. Avoid!

Ordered a stove and scheduled a delivery. Received a delivery confirmation call the day before. But never got it delivered, so we called the customer service and asked why, the reason they gave me was they are short of staff and people out for vacation! That is the worst customer service!!! Never go back again, and cancelled my sear card too!!!

I thought Comcast had won the prize for the worst service ever, but Sears is the clear winner! I tried to order 4 new major appliances, and getting a small issue resolved ended up taking over 2 hours of my time, where no one in the local Manchester office would help me because I had purchased it online (even though I started in their store, and they gave me the links to purchase it online), and no one from the online services were able to help. Their chat help session took up 15 minutes and resolved nothing, only pointing me to a phone number that was for another department unwilling to help. Holds, transfers, phone disconnections later, I cancelled my order. I would GLADLY pay more somewhere else for better service.

I have a wife who’s a mechanic and several friends who are as well, but sometimes you just can’t find someone to change your oil. My first experience here was when I worked at the Portrait Studio during the holiday season, and it was convenient for me to get oil changes here. They are pretty inexpensive, at generally only $ 19.99, they change your oil, filter and also add washer fluid and fill your tires if needed. I’ve had it done several times and I’ve never had an issue. My second service experience was buying tires. They were having an incredible sale on tires, that even my wife couldn’t beat with her work discounts, so I opted to give them a try. The tires were just «generic» tires, costing about $ 48 each, including the install the total was $ 250, which was a steal. There were no issues with the tires.
The only reason why they lose a star is because it seems as though they do take a while to change your oil and the last time they did, they got some dirt and possibly oil on my steering wheel. It wasn’t a huge deal, because these things happen, but I was hoping they’d catch it and wipe it off before I got in the car.

ok where to start i called the auto center at sears in manchester to see if they had time to do a rotate and balance and the guy on the phone said yes no problem come on down i told him i would be there in 30 minutes thats how long it takes to get there from my house he said no problem so i went and when i pulled up to the garage door the guy comes and very rude and says what are you here for and i told him for a rotate and balance he tells me there is no way it will be done tonite i told him it was getting done tonite i just drove here long story short i get my car in they do it and just to balance my tires was $ 60.00 i think that is crazy i would not bring my car back there and i hope this review makes you think about it also

I brought my car in to have a leaking differential gasket replaced. It cost $ 209 for the work. They mentioned to me the «bearing» could be bad but just wanted to make me aware… Funny that my car ran/​sounded fine before I brought it there and now it’s making this horrific moaning noise. I contacted them to complain and question their work & they reminded me that the «bearing» could have some play but they’d need to look at it. They don’t offer a complimentary rental service for when they screw things up and need to review them. I work for a living and have a daily hour commute. I had to borrow a car today to get to work so my boyfriend could deal with my car issues.
I can’t trust Sears’ mechanics judgement nor will I believe what they will tell me now. When I had another mechanic call them to call into question the work they had done, they told him «we told her the bearing might be bad and we don’t do bearings.» Basically, not their problem. My car ran silenty prior to the visit there. They had no problem doing $ 900 worth of maintenance on it December that I supposed needed and couldn’t have been more pleasant then…
Do yourself a favor, pay the extra & go to your dealership or have someone with knowledge/​skills in your family who won’t rip you off look at your car. In this economy, you can’t afford to pay for the mistakes of others.
***Update, they reimbursed me for the charges I incurred while fixing their mistake.-They had left an important part off/​out of the repair. A local mechanic figured it out. At least they paid for the fix.