Sleepy’s

Recently I went to the Sleepy’s near Bed Bath and Beyond to buy a new mattress. From the beginning I noticed the store manager was ignoring us (I think her name was Gaye). Later I went down her desk to get an idea of the different types of mattresses. They claim to be Mattress Professionals. But after my interaction, I realized that she was just a sales person and was not knowledgeable of the mattresses. Not only that I didn’t get any help from her, she started a verbal attack on Indians. I was shocked when she mentioned indirectly that Indians are all cheap and they all look around for deals. I walked out of the store. And I am never going to return to this place again.

Sleepy’s by Babies R Us in Manchester on Hale Rd. is great! I was not happy with the new bed I purchased and wanted to do a comfort exchange. However, the sales person I originally worked with was on vacation. The manager at the store, Gaye Whitham, went above and beyond in helping me find a good replacement mattress. She honored everything my initial salesperson offered me and was attentive and helpful! It seems like in today’s society it’s hard to find good, honest customer service and her assistance was like a breath of fresh air! Highly recommend Sleepy’s… and ask for Gaye! You won’t be disappointed!

We bought a mattress and had set up the delivery for a saturday. Saturday came. We hadnt heard anything so wr called only to find out there was no delivery scheduled. Funny thing is right on our receipt it had the delivery date on it! They did refund the charge and deliver it next day.

I was very pleased with my recent experience at the Sleepys located in the same plaza as the Bed Bath and Beyond. Currently, I am 9 months pregnant and I am having a hard time sleeping and being comfortable. When I came into Sleepys I was greeted by Gaye Whitham, who was the sales rep and she was awesome, very nice, helpful and knowledgeable. I ended up purchasing some really high quality soft pillows, «Love my pillow» and it has been a blessing, I can finally get some rest. I really liked that Gaye spent a lot of time with me going over a bunch of different options, and she even made phone calls to see if they had a specific product in stock. I would definitely recommend this location and I am definitely going to come back to purchase a mattress for my guest bedroom.

Quick update: I was reached out to personally by the home office. They are very quick to react to customer reviews on this site (good thing!). Were very interested in hearing my side of story and seeing if there was anything that could be done to rectify the experience.
Soooo close to bumping this review up 1 star based on that, but still have not received the aforementioned gift card *application* (mind you, I need to then send form in to actually receive the card)…We’re closing in on 1 week from when we were told to expect the mailing and I just know Sleepy’s and their 3^rd party outfit that deals with the gift card promo are just hoping we forget about it… Unfortunately, we won’t and that means more calls to the store to resolve what is rightly owed to us… Oh Sleepys…

This is the first review I’ve ever written about a store, but I feel totally compelled to warn other consumers about the false advertising that will adversely affect your credit. I’m fortunate to have a relatively high monthly income, but my credit is very poor as the result of a recent divorce and the effects of the recession. As a result, I can’t get traditional financing. However, my recent college grad needs a mattress, so I went to Sleepy’s in Manchester because of the big red sign in their window which read «No Credit Needed — 90 Day Payment Plan» (with no fine print or disclaimer).
I told the salesman (the manager) upfront that my credit was poor, so I’d be taking advantage of their financing. My son picked out a very reasonably-​priced mattress, then I sat down to arrange the financing. This involved giving him quite a bit of personal information such as social security number, bank account number, 2 references, monthly income, and blood type (just kidding… but it felt like it). I complied because I assumed it would be a direct debit arrangement from my checking account.
So, imagine my shock and anger when he said «Denied.» How could I be denied when there was no credit required? I won’t go into details of the conversation other than to say that 1) he passed the buck onto” Progressive” (their financing partner), saying it was their decision, 2) he claimed that he didn’t run my credit (which, of course, is false and adversely affects my already poor credit score), 3) he claimed my information would be erased, 4) at no time did he say that financing could be withheld, 5) an apology was never given, 6) I did not swear or become threatening, 7) the customer service rep on the phone parroted what the manager said and was very defensive, and 8) he denied that their sign was false advertising.
I left the store saying that trying to pass the buck onto their financing partner, rather than standing behind their stated advertisement, was bad business practice and that angering intelligent customers was going to hurt them. I promised that I’d be contacting the Attorney General, Better Business Bureau and Consumer Protection Agency as well as sharing my story on social media. So, I’m making good on my promise!
My recommendation is to avoid the Sleepy’s Company altogether, not only for their false advertising (that hurts already-​struggling consumers and young people with little or no credit) but also for their over-​inflated prices, poor customer service, and $ 99 delivery fee. Please share this review with anyone you know in the market to buy a mattress. Thank you!