Southwest Airlines

SWA did a great job, but they also helped (??) us rent a car from Thrifty at the Manchester Airport. Thrifty was a mess. No cars, and no attendant. Sorry SWA, you need to clean up your partner’s act or stop selling their services.

Bought a ticket for my son to fly from Manchester, NH to Tampa through Baltimore for a lacrosse trip, and the plane took off but was turned around mid-​flight and sent back to Manchester.
Southwest allowed a number of adults to jump onto a direct flight but made no accomodations for kids or elderly travelling alone, and cancelled all connections, and told us that everyone was on their own to find new flights at the desk in Baltimore
In the mean time, the flight from Baltimore to Tampa was canceled, stranding my son in Baltimore. No word from Southwest to my son or any other passengers, just an email to my wife’s email address.
We got on the phone and because everyone was rebooking, it turned out that the next flight with availability was 8 hours later, or the next day.
The 800 number (Elizabeth & Tiffany) were no help after a 35 minute hold, and suggested initially that I pick him up and try the next day, good luck. Then the call was dropped (2X) so I had to give up.
Manchester airport number 603−236−1466 was useless, left a voice mail that was never returned, and Lori at the gate in Manchester told us that we were on our own to find new flights.
I called the customer service number 214−932−0333 and the first person I spoke to suggested I buy a new ticket, or go standby and have my son find a hotel room if he didn’t make the flight (16 years old!) but finally got someone who could confirm my son on the 8:25pm flight at no charge.
So 3 hours of phone calls later, I was able to prevent my son from being stranded in Baltimore and arrive at almost midnight in Tampa, while adults on the same plane were able to get on a direct flight…
Way to take care of our kids, Southwest!

Southwest is my favorite airline.
Just flew Manchester to Orlando non-​stop return and it is great.
As always great staff and clean planes.

i always fly swa great rates and service

This airline is not my favorite. I will only use this airline if there’s no other options left.

I used to love love Southwest Airlines. No more. Had 4 flights in one day with them, and the usual cheery crew now turned to be on one of those flights the rudest toward various passengers and also between themselves. Another crew was audibly and visibly filing a complaint with their bosses on a previous crew which left a mess. Unprofessional. The seats on the new planes of SWA are again even more narrow and shorter, so that one can expect that in the next generation the only option will remain to make us passengers fly standing up. Where are the extra discounts for less space and the risk of leg trombosis? Prices are only getting higher and points fewer. The Southwest Early Bird premium one pays to board earlier is a joke, since almost everyone buys it nowadays. So it is a fake promise. take instead the car if you can, or the train.

I guess I should write the review after the flight — but the only non stop from Manchester to Vegas is really nice!

I’m rating Southwest Airlines out of Manchester to help boost their score on Unilocal.
I’ve flown with them for more than 10 separate trips and have never had a problem. In fact, my flights have almost consistently left early and/​or arrived early in every destination — sometimes 45 to 60 minutes beforehand!
The line-​up before boarding is efficient, the staff is friendly, and the price is right. It’s nice that Southwest offers some different destinations than Manchester, allowing more variety and opportunity to fly this next-​generation airline.
Bags fly free, snacks are included, the only thing that’s missing is the JetBlue TV. Definitely fly Southwest out of Manchester. My favorite destinations are non-​stop flights to Phoenix and Vegas.

Why does air travel suck so bad?
It amazes me that air travel sucks so bad. Southwest has some great commercials touting how they let their bags fly for free while other carriers charge. I agree that charging for bags rubs me the wrong way. What is worse than charging for bags? How about canceling flights. I know it happens since it happened to me recently from Philly to Boston. It sucks but I would rather make it to my destination in one piece. I agree safety first. So why the two stars? I had two co-​workers on different flights get cancelled too within 24 hours of mine. I was amazed. I have traveled bunches over the years and never experienced that rate with other airlines. WOW
Your bags might fly free but it will cost you plenty of time waiting for a dependable plane…