State Motors Lincon

I have two Lincolnshire I have serviced here. They always do a great job and are always very fair. I have been doing business with them for over 40 years and now my children even go there with the same positive experiences that we’ve had. I would send anyone there.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Had my wife bring her car in for a transmission concern. They brought it in, we wanted to flush the transmission but we’re told it would make our problem worse. They never checked to see the service bulletin from Lincoln was never performed and quoted a repair around $ 1200. The transmission had a software update that fixed the issue. They also said they drained and replaced the fluid while they had it in the air… lies! We replaced the black fluid at another garage and the transmission is back to normal. I know of another guy that brought two of his Lincoln’s there and work was done without his consent… poor service department. I have been in the same line of work for 22 years and a Lincoln dealer should have better ethics.

Avoid this place like the plague for service work. The sales team was very friendly. I went in for service and they offered me a phone and booth where I could make some work related calls. I went in to repair the windshield washer transmission which broke (arms separated). The mechanic installed the wiper arms in such a way that they were hitting the hood of my car and caused minor paint chips where the hood bends. He also pinched the washer spray tube so that one side of the sprayer did not put windshield washer fluid on to that side of the glass and he cracked the windshield. Initially I only noticed the wipers hitting the hood. When I pointed this out the dealership offered to rework on Monday (this occured on a Friday). The mechanic came out and told me the windshield wiper could not be re-​adjusted so it doesn’t hit the hood. That there is no adjustment on it and this is how it’s designed. That’s ridiculous. As I arrived home that day I noticed the crack on the windshield which was on the lower left of the glass in a dark tinted section. Over the weekend I inspected the work closer myself. I also noticed the paint chips where the wipers contacted the hood. I adjusted the wipers myself, a fairly simple job if you are slightly mechanically inclined. I followed-​up with the dealership that Monday about the windshield crack and the overall poor quality of work and they offered to pay for the deductible and repair the spray issue as well. I refused to have them even try to fix the wiper spray issue, I did not want them to touch my vehicle again. I contacted them about the crack and follow-​up on the poor service not because I wanted anything from them, I did so to warn them that this type of service will affect their busines. I purchased the car there 10 years ago, but they have changed ownership and this type of service will put them under. They apologized, offered to pay for my windshield deductble and indicated that this was the 3^rd strike for the tech and by mutual agreement he was let go. Not looking to lose anyones job, but poor service like this just can’t be tolerated. I stopped by that night for them to take pictures of the windshield at which point the service manager I had spoken to completely ignored me and the gentleman that took pictures seemed to be in disbelief making remarks suggesting the crack was likely always there. I never contacted them again nor did they ever attempt to contact me to pay my deductible. Like I said I wanted nothing more from them, but had I, I’m guessing I would have had to push significantly. I hope for their sake this is a one off situation, but given their lack of follow-​up I doubt it.