Werner Mazda

If you want to be «taken for a ride», this is your place. Took my Mazda CX-​9 in for a front lower control arm recall and a state inspection. Recalled portion completed but fail safety inspection due to «excessive play» in right front inner tie rod. Werner Mazda wants $ 225 to fix and pass inspection. I took it to Tire Town in Merrimack the next day and was told nothing wrong and my CX-​9 passed inspection. I called Werner Mazda immediately and was told Tire Town was trying «to do me a favor». Werner Mazda is trying to convince me that my Mazda CX-​9 is not safe to drive and Tire Town decided to turn down business and passed my CX-​9. Me think not.

Salesman was trying to take care of me and another customer. He was doing fine but stretched. I heard some issues around financing, etc at the next table and realized it would take a lot of his time. I went to the desk and asked the sales manager if someone else could help since my salesman was stretched too thin. He barely acknowledged me and I pointed out that my day was being wasted. Still no response. I said that I could always go to Tulley and sales manager told me I should go somewhere else.
I did and bought the CX-​5 I wanted at Tulley Mazda the same day.

I was looking for a 2015 CX-​5, and the prices they show on their website are not what it seems. You have to qualify for rebates for those rebates to apply, i.e. you have to own a Mazda, and you have to be in the armed forces, which is absurd, cause less than half the people are in service. It’s a strategy for them so you can walk in on the door and offer you their cars with MSRP. I tried negotiating prices with them. I said another dealer has less, but all they did was show my finance options, which when I computed, wasn’t matched at all. Go to Grappone or Seacoast Mazda, they are much nicer than these guys.

I bought a new Mazda CX-​5, signed the loan paperwork, and drove away, but the new car was a standard. I hadn’t driven one in 9 yrs. I didn’t realize it would irritate my knee to step on the clutch, but after one 8 mile trip, I was starting to feel pain, so I drove back and said I can’t keep this car. They said OK, come back tomorrow and we’ll talk about the automatic. The next day I went back, the automatic was all wheel drive and had Bluetooth, and was a lot more than I could afford, the sticker price was $ 4,000 more. So I explained to the manager Nick that I cannot afford that and that I need to know that I’m free from the contract of the original car because I don’t do well under pressure. He said they will not obligate me to buy anything because they don’t do business that way. Feeling relieved, I drove about 6 used cars, but didn’t find anything I really wanted to buy, and went home to think. The next day, they called me and said they will give me the automatic for only $ 1400 more than the standard so that it will be affordable for me. I can’t tell you how much I love my new car, and the guys at Werner were really, really good to me. If they had not been, I wouldn’t have the new car out in the driveway. My sales guy Russ, and another one named Mark, the finance guy, Rich at the front counter, the manager Nick, they all went out of their way to be nice to me, and I can really recommend them as an excellent place to buy a car. They even filled out the RMV-​1 form for me, went to my insurance office to have it stamped, and drove to Massachusetts to register the car for me. I’ve bought 4 Mazda’s in the last 25 years and never had a nice experience like this from the other dealerships.

Excellent service technician at Werner, been servicing my vehicles for sometime, they may be a bit pricey but Steve is worth it.

I’ve had nothing but good experiences with Werner, from the day I bought my car, til now. Would give them five stars, but they’re a little pricey for service. Oh well!

Parent’s picked up a new Miata at this dealership this past weekend. Staff was excellent and prices couldn’t be better. Would recommend to anyone looking to buy a new Mazda.