Klean Krewe Housekeeping

I just had a housecleaning service done today. Turns out one of the girls broke a figurine and lied to my face about it. I thought I heard something break and asked her if everything was okay. She said yes. I then asked her if anything had broken and she stated that her phone had fallen and the cover broke. She even showed me her phone with the crack in it. After they left I checked the trash and found the broken figurine in there. If she had just admitted up front that she broke it I would have been fine; I can’t believe she had the nerve to lie to me when I straight up asked her. I will NOT be using this company again.

I’ve used Klean Krewe Housekeeping regularly & intermittently for approximately 1 year. I recommended them to a friend in New Orleans who had been dissatisfied with cleaning companies/​person (s) tried. My friend liked Klean Krewe so much she paid an extra fee to get them to travel from the north shore to Nola! They regularly clean 2 places for her. However, this is my review not hers so I shall get on with it!
Here are the positives:
— Klean Krewe is a small business owned by a very friendly husband & wife. Small business owners https are the backbone of our local economy. They live, spend money & contribute to our community.
— They are very trustworthy! This is HUGE to me. Not only monetarily but, responsibly remembering not to let pet (s) outdoors &/​or certain rooms. Many services have disclaimers stating no responsibility in these situations.
— They don’t mind if you have (friendly) pets!
— These folks will practically do back flips to accommodate you! If you need a cleaning right away they sincerely try to help. Also, if something changes in your schedule they are quite flexible & forgiving. Chain companies in this situation… Good luck!
— They work hard! At the end of the job they ask you to please look around, see if everything is done to your satisfaction. This is your chance to inspect & critique the job done. They don’t leave without hearing you’re happy with the work! (unless you aren’t present.)
— They provide a lagniappe card which, gives you a discount after reaching a certain number of cleanings. Nice! I appreciate this.
They also have a referral discount program.
— They bring all supplies! This includes:
A Clean (detachable) mop head for each job, later laundered. This is not only sanitary but, very green!
A fresh bag placed in vacuum at each job. They use a high quality commercial Oreck vacuum.
Clean rags used at each job site.
Good quality products that smell pleasant as well. Nothing toxic or harmful!
If you have specific product (s) you prefer KK will gladly implement these; just ask & provide preferred product (s).
Negative, if you can even call it that!
— These folks have told me it’s been difficult to find & retain quality employees. As a result, they get spread a bit thin… Being the owners, chief marketing people, workers & trainers for new employees. This happens in any burgeoning business! Growing pains!

I was not happy with the service. I felt they did not do what I needed done first and then after two and a half hours said they were out of time and on their way to another job. Two people working two and a half hours should have accomplished a whole lot more.