Sephora

This location is understaffed, which isn’t the consultants faults, but when there is help they know their stuff!

Absolutely do not recommend! I was excited to see a Sephora at this location but was almost immediately disappointed when I entered the store. The staff was rude, abrupt and acted as if I was doing them a favor by coming in! Initially, I came looking for a new foundation and first off, it took close to 20 minutes (and that’s being kind) to get someone to actually help me, not just hand me off to another associate. When I asked about a primer or skin care to help smooth some of the fine lines on my face, the makeup artist told me to get Botox. Thanks. I was looking for a non– surgical route, hence makeup, but I’ll be sure to pass that note on. The color was wrong, and when I said I didn’t like the finish, the associate was irritated and asked another woman to help me. I left with samples and no urgency to return. When I did go back, out of desperation, I was greeted with the same curt manner and handed off from one sales associate to another. Does anyone here actually like their job? Or are they just working here for the discount? Surprisingly, the women in skincare are lovely and very helpful. Shame on you Sephora! Ulta and department stores for now on. You just lost a client who has been loyal to your for over two decades. I suggest new management and training. This is not the Sephora I’ve known.

Updated, January 19, 2016:
I am really liking Sephora and their customer service. After my complaint to Sephora about the «misuse» of TRE data to reject a return, I spoke to a manager and provided details of my recent experience. He authorized my return for store credit (the two items were NEW and UNUSED /​Unopened). With this store credit, my 16 year old daughter was able to buy her NEW favorite products from Kat Von D.
I would like to remind EVERYONE who buys a gift at Sephora to remember to ASK for a GIFT RECEIPT so the recipient can return /​exchange for the product /​color they really want. Better yet, a gift card is nice.
We are very happy with the service and selection at Sephora Manhasset and will return… many more times. It’s our go-​to place for upscale cosmetics and skin care products.
ORIGINAL REVIEW in December, 2015:
This past Dec. 25^th, my teenage daughter received a gift (without a receipt) for two cosmetic items purchased at SEPHORA. Since she is underage, I went to our local Manhasset store on Dec. 28^th to exchange the two, new and unopened items for store credit. I was denied because the RAR (Retail activity report) from TRE (The Retail Equation) showed I returned three items on Dec. 29, 2014 to Sephora (last Christmas’ cosmetics that she didn’t like). It didn’t matter that we spent the store credit from 2014 at Sephora. The notice says I cannot do further returns for another 365 days… so that means that I can only return Christmas presents once every two years? It’s about $ 80 value for two items. I can go to my sister-​in-​law and ask for a receipt so she knows we don’t like her gift; it may cause family angst and embarrassment. Why deny my request for store credit (in 2015) based on a RAR showing I returned $ 80 worth of goods for store credit in 2014. Doesn’t store credit mean that a customer can trade a product they don’t want for one that makes them happy? Does Sephora want unhappy customers or are they saying «go shop somewhere else?» Does Sephora not understand that a teenager with $ 80 store credit shopping with her mother’s magic credit card will spend vastly MORE than $ 80 over the course of a year?
The problem seems to be that I returned three small items last year AFTER Christmas. A year later, another two items for store credit. All items new and unused, in original packaging that can be resold. I must truly be abusing the return policy.
Apparently, the RAR didn’t show Sephora how much money we spend annually at Sephora. My daughter loves the URBAN Decay line. So much so, that every year for the past 3 years, she gets the SAME gift, Palette #3…which is why we need to return it. She also likes NARS cosmetics.
Maybe the lesson is «if you give a gift from Sephora, remember to provide the gift receipt to the recipient». Otherwise, DO NOT purchase any gifts from Sephora because they will NOT provide store credit for new and unopened packages.

Came in with my friend to get a good lipstick that also moisturizes After us looking around on a busy day we were greeted by Jennifer
I explained to her what i was interested in wanted a lipstick and wanted it to not dry out my lips bc most lipsticks do that
So she turned me on to Bite brand and i found a color i love and the results is goes on smooth.
It is like a pencil but a lipstick. For $ 24 worth it!

Please ask your staff to quit addressing customers as «Honey» and «Sweetie.» I am a customer, I don’t know you. It’s offensive. Should I say, «hey babe, can you help me?» Just say, «Can I help you find anything else» without adding the «honey» at the end. No less than 4 Sales ladies addressed me this way. Highly inappropriate.

I think I walked around 6 times and not one associate spoke to me. The older ladies at the makeup mirrors were doing their makeup and were in my way. I was planning to purchase a few items but didn’t feel the need to after how invisible I felt.

Wow… had the nicest help at this location today. I went in thinking it would be the sinkhole of vapidness, but to my surprise I was dealt kindness, professionalism and prompt service.

Terrible customer service. Reps have attitudes and no patience. This is the closest sephora near my home but I try to avoid shopping at this location. The managers also need training. Not a very personable staff. I’m surprised this store is still open.

Every Sephora store I visit is just as wonderful as the last one. Sephora stores in general are very consistent with their service, which is why I love them. The Manhasset store was no exception, although I had to look for someone to help me instead of being approached.
I went in to get a custom makeover for a night out and was very pleased with the results. I made the appointment online the day before, was quickly helped and was out in no time. Kim the make up artist was very friendly, and knowledgeable. And of course the Americana location was wonderful. Plenty of parking.

Cindy here was helpful and not pushy even though I left with things I didn’t go in wanting. I’ll try them out maybe. What I like most about sephora is it seems like they’re less pushy then counter makeup people at department stores. And they let you sample and your leisure. I hate the pushy salespeople. In the end I return if I don’t want it! I also like buying online from them. They often carry exclusives and so far have been hassle free with returns and samples.

I like this Sephora. it’s not obnoxious like roosevelt field can be. I also like the set up here. and parking is always easy.

overall poor customer service with unhelpful staff. the few times i have gone, no one has approached me to ask if i need any help. i’ve had to seek someone out. i will only return if they have an item that is out of stock elsewhere but in stock there.

The worst customer service! The staff needs to be properly trained on being customer service reps. The cashier i had was rude, frustrated and downright putrid. I went in to purchase a gift card with my toddlers before having lunch down the lane at Toku and the cashier was just disgusting. Rolling eyes, blaming me for «freezing her register» before handing me off to another cashier. i held my tongue because of my kids but made sure she knew she was a nasty person before leaving the store. Would never recommend anyone to shop there. The managers need to really step up and do a better job training their people. If u dont want to help people, dont get a job serving people.

I was pretty surprised by the low rating, but I do notice many of the reviews here are rather old.
Many of the older reviews report bad customer service. I consider myself pretty critical of customer service at retailers (I’m from the south and I also worked in retail in college, so I know how a customer should be treated), but I was pretty impressed by the customer service here. I had several people ask me if I needed help, and there were lots of employees around the store to help. They also threw some free samples in my shopping bag without me needing to ask.
I’ve knocked off one star here for two reasons:
1. The Sephora brand brush wall was a bit disorganized and it was hard to find brushes. Good thing I had looked online before I came and knew what I was looking for was in stock (I recommend doing this anyways just so you don’t waste your time), otherwise I would have left thinking they didn’t have several of the brushes I was looking for. Aside from the disorganization they actually even had a sign over one of the brushes I was looking for and if I didn’t lift the sign (which most people probably wouldn’t do), I wouldn’t have found it.
2. Stock is nowhere near what I’d like it to be for some of my favorite brands, especially Bobbi Brown. They have a huge sign on the door that they carry Bobbi now, but the selection is limited. Many of even her top selling items are online only. This isn’t really against just this location but Sephora in general, but of course, space is limited in a retail store.
All in all, will be back. Good Sephora location overall.

I love the variety here but I’m annoyed that the staff don’t know the products they carry. I was looking for a light champagne eye primer and 3 makeup artists I spoke to cited that only urban decay made one. Didn’t even think about it and were very sure only UD had it. When I went up to the counter to pay a manager took my payment and asked if I found everyting OK and so I expressed what her staff said and immediately she took me to 3 booths that had varying shades of champagne that I wanted with a hint of shimmer. She said that her staff would have a re-​training but who knows if that’ll happen. I know I’ll have to go in armed and ready for exactly what I wan instead of relying on their «experts» to help me find the product I’m interested in.

I went here this morning. I had an appointment which I made online. However two other girls booked for the same time. So there was some chaos but in 10 minutes I had someone to help me. Mary Kate was wonderful. She was very attentive, listened wonderfully and helped me achieve the look I wanted to obtain. She was not pushy and made sure I wanted the products I was going to buy.
This Sephora is very large and has lots of items, one could easily spend hours here just looking.
However I am going to give it 4 stars because of 1 the confusion when I first arrived. and also I bought a eyeshadow kit and the brush is missing which means I have to make a trip back there just to get a new one which will have the brush.
I got great costumer service with Mary Kate I recommend her to anyone who has any questions or needs any tips. She was wonderful.

While large and well-​stocked, I found this Sephora to be less pleasant than I was hoping. The staff was too busy talking to each other about Lady Gaga to help me, although one gentleman in black lipstick did brusquely ask me if I was finding everything the moment I walked in. He didn’t stick around long enough for my answer, but it was nie of him to ask.
What I was looking for were brushes, and after a full tour of the enormous space on my own, I finally found them, a little neglected and mislabeled in a cramped space off to the side. Check-​out wasn’t very smooth, either –there was only one cashier for the eight registers, and she left to help some poor soul find something while the others continued their amazng conversation about Gaga.
Customer service is lacking, but the stock is there in abundance. For a shop in the infamously schmancy Americana, I would certainly expect a hell of a lot more.

Sephora as a company, a concept, a business model? Five stars through and through. Been a loyal custy (and VIB spender) for several years now.
I must admit, though, the other reviews have a really good point. The customer service here borders on shameful. Who does your hiring here, Snookie?
This particular location doesn’t always keep up with the newer products either, which can get a little frustrating. I’ll pop by here if I’m having a cosmetics emergency, but usually I try to hold out for one of the many other locations.

So, if I ever make a Unilocal list entitled «Reviews that Might Make You Think I’m Gay,» this one will probably top off the list. I went to Sephora in Manhasset yesterday with my fiancée. We went in, not at her behest, but at mine. We went in, not to find a product for her, but to find one for me.
See, I’ve been having a problem lately. I don’t have a physician that I trust, which makes it hard to get a referral to a specialist like, say an allergist. That can be a problem when you live with your fiancée and her dog, which is now your dog, too. So, despite taking loads of Claritin, I rub my eyes a lot. As a result, my eyes are constantly red, and even flaky. I work in a field in which my income could probably be seriously impacted if the people that I meet with think that I’m some sort of drug addict, or something. So it’s in my best interest to find something that will solve this eye problem.
As I walked through the parking lot of this Manhasset shopping center, I became more and more surprised at how helpful the woman at Sephora was. She took the time to ask a lot of questions, recommended a cream that I could use on both my upper and lower eyelids (which apparently are different), and even put together a sample for me to try to make sure that it doesn’t cause a reaction. This was surprising to me, because if I worked in this Sephora, I’m sure that I’d try to focus my efforts on someone who looked more like they were driving one of those gorgeous cars in the parking lot.

I love Sephora…
I just don’t love this location…(and it has everthing to do with the staff)