Landroller

I really do love the product. It’s a much smoother and more stable ride than standard inline skates. This is the only reason the review is not 1 star. However, I abhor their customer service.
I bought a used pair of Terra 9s from eBay. After the brake fell off while in use (thankfully I was able to drag my skate to stop and wasn’t hurt), I searched the internet and found out these skates had been recalled:
When I tried to contact the company about the recall, I received no response. I finally had to do an email carpet bomb to all the common email addresses (info@, sales@, support@, abuse@, postmaster@, webmaster@…) before getting in touch with a representative, Barbie Johnson.
She assured me that my skates were not part of the recall, and that the brake falling off was just bad luck and a loose bolt. So I asked about getting a replacement brake, and she assured me that the brake for the current model (Mojo) would fit my Terra 9 skates.
So I sucked it up and ordered the $ 7 pad plus tax and an outrage-​inducing $ 15.24 shipping. I told them in the comments field to ship via a USPS priority mail envelope, and they took me up on my advice (but still kept the additional $ 10 shipping. You’re welcome.) And I would have been happy for them to do so since they did ship 2 brake pads instead of just one. But…
THE MOJO BRAKE PAD DOES NOT FIT THE TERRA 9 SKATE. See for yourself how the base of the pad (sort of a beaker shape) doesn’t match the slot in the brake arm (squat trapezoid):
When I told Barbie this, she told me, «It was said that the break [sic] pads fit the Terra 9 break [sic] arm… Unfortunately we no longer have Terra 9 break arms to sell. At this point I no longer have the conversion kit to sell you.» This passive, ignorantly homophonous response completely deflects responsibility and leaves me absolutely no options. So my skates are now useless because Landroller cannot support their own product by selling me an essential piece of safety gear.
I asked Barbie to let me return the brakes for a full refund. But despite my explicit request 3 weeks ago, a return authorization code and return shipping label have yet to appear. So I contested the charge with my credit card company.
At this point I don’t care how much better these skates are than Rollerblades. With customer service like this, I refuse do business with them.