A1 Trash Service Inc. and Recycling

Great experience. Will use again! These people work very hard and will work their best to resolve any issues.

I have been using A1 Trash Service for just over 1 year. Things were absolutely great for the first 6 or 7 months. Lately they’ve become inconsistent on the time they pick up the trash, sometimes at 2pm, sometimes at 7am. When I tried to call the office to discuss, no one would answer. I’ve also left messages and no one would return my call. Email is the best way to communicate with them. In their defense, they have stated that trash needs to be out by 6am.
I decided it was best for us to part ways because our schedules did not match up. When I tried to communicate with their office about this, I received several very rude and snarky messages back. It seemed as if their office was more concerned with «winning» the conversation and turning our email conversation into an argument, than to keep a customer satisfied. A phone call would have gone a long way. When I asked about a phone conversation, I was told that it would be a «waste of their time» to call me. If you are looking at a trash company, I would say this one would be a «waste of your time» to work with.
I want to be clear, I am leaving this company because of their terrible customer service, not because of their actual trash pick up service.

A-​1 does a fine job of trash collection. Always on time, and provides the usual value-​added services, such as recycling, yard waste handling, etc. Their pricing is about the best in town. I did have a billing problem with them a while back, but we eventually got it worked out.
Note: it’s better to handle auto payments through your bank account, rather than letting them make automatic withdrawals from a debit/​credit card. They don’t seem to notice if you override their auto withdraw with another form of payment.
Another note: they are not set up for electronic payments through your bank’s auto bill pay. This means a check gets sent, and that money is in limbo until they deposit the check, which can sometimes be a couple of weeks later before the payment shows up in your bank account. Not really a bad thing, but makes you work a little harder to keep track of outstanding payments. Like we did for everything in the 20^th century.