Aliya Hot, OD

Just as the other review my experience was the same. The reason I went in was because I had been getting headaches and my vision would become a little blurry when I spent hours reading and also been in front of a monitor. (the location was convenient to me) When I told the optometrist my symthoms she continued to exam my eyes mentioning about needing glasses for driving at night and that I didn’t need reading glasses. I told her, I don’t drive I have not driven since living in NYC. When all that was done she told me the staff would help choose a pair a glasses. (the assumption was that I need it glasses when I had clearly told her that I didn’t need them, that I could see fine. My concern was the headaches I was getting because of my new day to day situation I was in at the moment. My previous optometrist would tell me, you don’t have ²⁰⁄₂₀ vision but you can get by without glasses) When it came to choosing a frame the most expensive frames where put on the counter and they began to make suggestions I guess the first suggestions are the most expensive frames oppose to asking me question to understand my spending situation or if preferred a name brand. I told them that I was not going to wear the glasses all the time just when need it. (I should just told them upfront that I would get the frame that would required for me to pay the least.) They continue to suggest glasses that I could not afford, I had to tell them, this are way to much and I can’t offer them, after I told them that they just gave me another pair telling me this are good and it’s a popular name brand. So I took them just to get this thing over with. When I picked up my glasses, I tried them which they felt good on my face but the prescription did not feel right. I mention it to them and they told me well that what we have here. So I told them, It’s fine I don’t plan to wear them so I paid and left. Been in the customer service industry I truly felt that they didn’t care about what I had just told them and were not concern about me and my new glasses. I guess this how they do business because the other review was just like the experience I had. Unfortunately my money was just wasted, by the way after my situation had changed and I was no longer reading and been in front of monitor for hours my headaches had stop and my vision was fine.

I visited this place for a routine eye exam. I have never worn glasses and have pretty good vision. I recently started experiencing some mild issues with reading. I saw the doctor and right away she started talking to me about progressives. How everyone is eventually going to need glasses. She performed a basic eye exam and never dilated my eyes. It was by far, the most incomplete exam ever. She told me right away that I needed to get progressives to start getting my eyes accustomed to wearing glasses all the time for everything. She lead me to the front and introduced me to the girl selling the glasses. What a racket. The glasses are WAY OVERPRICED and they try to sell you the most expensive pair. The girl was rude and pushy. I was already skeptical about the entire process from the most incomplete exam to a pushy, bad attitude sales person. I asked to get my prescription and they hesitated and continued to try and sell me glasses. I was not about to fill a prescription that I knew was inaccurate and pay a fortune for overpriced eye wear. The following day, I decided to contact a different eye doctor near my job. What a difference!!! The doctor was patient, caring and did a very comprehensive eye exam, including dilation. And just as I had thought, all I needed was glasses for reading and computer use. No pushy doctor or sales people. When this new place entered my insurance information for filling the prescription, they were told that the original place (the place I am reviewing) had a hold on my insurance. I called Aliya Hot, OD and they had the nerve to tell me that if I want them to release my insurance, I would have to tell the new place to call the insurance and request it. I was livid! I told them that the only person who was going to contact the insurance company was me, to tell them what a scam they are running. Once I said that, Aliya Hot, OD released my benefits in a few minutes. Please beware of this place. I am convinced that they are taking advantage of people in this neighborhood, assuming and banking on the fact that the patient/​customer won’t do their due diligence and question their opinion. You have every right to a second opinion and to get your prescription and go someplace else to get glasses. Proceed with caution @ Aliya Hot, OD.