Citibank FSB N.A. – CitiGroup

Absolutely terrible and incompetent. I will dump them.

Citibank as a whole is the worst bank i’ve ever dealt with.
The inability to speak with someone of authority, the absorbent fees and unscrupulous banking practices are just the tip of the iceberg.
If you ever have an issue that needs to be dealt with by an intelligent human being. Good luck. Unfortunately you don’t realize it til there is a problem. Typical in hindsight. LOL
I will be closing my bank account AND eliminating my Credit Card.
Absolutely pathetic.

This bank has the worst customer service ever. I went to withdraw money, and ended up with counterfeit. I took it into the bank and waited 45mins to see a bank manager. One passed me over to the other.
I had my proof I withdrew the money from there. They took my counterfeit and gave me a slip. I was highly annoyed.
I ended up closing the account. They gave no explanation or anything, went with Chase. More convenient and much nicer customer service. Actually, I was there today and the guy who opened my account at chase, remembered my name, asked about my new job. That is what you call customer service!

Worst bank service ever.
I am the most unsatisfied customer.
They are unfair, they work weird accounting and switching of date numbers to charge you overdrafts.
Lousy customer service, behind most banks in security and technology.
If you have any questions about the horrible service I’ve had, please feel free to ask me about it, and I’ll be happy to forward you my story.
Screw this place, it’s not a business, just a weak excuse for a bank!!! You’d be better off saving your pennies in a mattress outside. Your money will be taken from you if you leave in here anyways.

Citibank took care of the problem and have returned my money to my credit union. Now I can pay rent! Thanks for your timely reaction!

Citigroup where this building sits in the prestige Midtown East of Lexington Avenue and Park Avenues. There are actually two branches within Citigroup Center:
153 East 53^rd Street, this inhabits the second floor of Citigroup Center’s public open atrium for five ATMs only. N.B. Bank patrons who are in need of assistance there is no human being in plain sight.
399 Park Avenue, this is a full service bank with humans that treat patrons like dogs and is accessible on Park Avenue.
I’ve utilized both service locations and find them blah, amid it gets the job done for my financial transactions. Ergo no further comment ado.

The biggest New York City based banks are IMO the worst banks in all the United States (probably on earth). Specifically Citibank and J.P. Morgan Chase, — I have medium size accounts with both banks (in excess of $ 75,000 and $ 50,000 respectively). I will be closing both accounts ASAP. Several years ago when I was still working, I was the victim of identity theft because of Citibanks insecure, inadequate, so-​called security policies which required an ATM/​Debit card (or Citi credit card with a PIN) to use online banking. Then to enter your pin number online to setup an online account. Hackers had hacked into their network (or my computer) somehow and got my name, address, and pin number. They then called Citi customer service and said they were me, and they had lost their debit/​atm card, changed my address and had a new one mailed to their address. I have never used an ATM/​debit card and I did not want a Citibank card (of any kind), especially with their high interest rates. The only reason I even had it issued is because I was compelled to, –if I wanted to use their online banking. The criminals involved went into Citibank branches in the Southern CA area (I live in the Bay Area) and using the ATM/​Debit card as identification with no drivers license, (by swiping the card at the teller and then entering the pin number) –withdrew almost $ 14,000 from my account before Citibanks own «safety dept.» turned off access to the account for suspicious activity. When I discovered the money was missing (I was also contacted by the Citibank «safety» dept.) and filed a request for re-​imbursement as fraud; They almost outright accused me of taking the money myself, and then trying to commit fraud by filing the re-​imbursement request. Under Federal law (and their own policies), the account was insured by the FDIC and required that the customer be reimbursed within 30 days. It took about two months for them to complete their investigation and reimburse me, all the while causing me an enormous amount of work, phone calls, letters, stress and subsequent health problems. I should have closed my account then, but instead I forgave them because of the apologetic corporate response I got once I contacted Citibank executives and the Federal government. Big mistake. Since then (2001), I have had had one problem after another which I will not elaborate on at this time. Citibank customer service (and their outsourcing) is among the worst (of any company) I have ever had to deal with.
My CHASE bank experiences are another story (and equally abysmal). These banks in particular were in the very same business practices as the rest the Wall Street cronies and had to be bailed out by the taxpayers, only to be «gifted» other financial institutions (that were not bailed out because they were not to big to fail) for pennies on the dollar such as Washington Mutual, (best bank I ever had) by CHASE N.A. –The plain truth here is; big banks get bigger and become even more bureaucratic, care less for the customer, and more about profits. Close your accounts and/​or do not open any new ones. I never even had accounts with either of these banks until they took over the banks I had originally opened accounts with (who I liked) and completely changed those banks for the worse.
Please heed my warning, –it’s in your best interest