Colorectal Associates NY

Dr Aaronoff and his staff take all the fear out of going to have mt roids taken care off.

My initial reaction to this establishment was relatively positive even if my rear was on the table (literally). The wait time put the time I spent with Dr. Aronoff to shame (e.g. the wait was long and the receptionists had more personality), but who wants a proctologist poking around and jabbering for too long? Not me. Regardless, I do like to feel like I’m the center of the doctor’s attention and that I am being well cared for. I felt neither at this office. Worse yet? My 5-​ish minute interaction with this in-​network doctor inevitably cost me ~$ 350 WITH my comprehensive insurance. GAG, right?
Turns out it all comes down to billing codes. Even though I had the EXACT same tests fully covered elsewhere by another in-​network provider, this specific office used billing codes that were denied by my insurance. I called this doctor’s office for assistance and was offered misinformation and confusion over a period of many months. Not only that, I had to continually provide the same information again and again (even information I previously faxed). I was also repetitively told the doctor knew about my issue and «was working on it,» which translated into my receiving a two-​sentence «letter of necessity» almost 6 MONTHS AFTER MY APPOINTMENT. Given the lack of effort and attention, it probably comes as no surprise that my insurance appeal was denied.
Dr. Aronoff was paid many months ago and obviously cared more about the cash than me. He never took the time to contact me or even to speak with me after my appointment when I called numerous times seeking help with my billing challenges. At very least, you’d think that this office would make note of my insurance, of which they are an in-​network provider, and make sure that my preventative tests were submitted with and covered by appropriate codes. No such luck.
BOTTOM LINE: AVOID. The patient comes last in this «slam, bam, thank you for your cash Sam (or mam!)» business. This doctor is an in-​network AETNA provider, but you’d never know it. If you want caring, professional service look elsewhere.