Elena Frid, MD

I don’t require warm and fuzzy, and that she is not. However, she ran a neurological test on me. I got a call while I was on vacation from a male assistant stating that my results were in, and one result was abnormal. She needed me to come in for an appointment. I asked to speak to the doctor, and he said she was not in. «You mean,» I said, «she had you call and tell me I had an abnormal result on a test, but she’s not there to tell me what?» I was in disbelief. What professional has their assistant make such a call. I asked that she call me, and she did not.

I recently went to this practice. I saw Dr. Shany David. He was excellent. Listened to all my background and was very analytical and thorough. Clear diagnosis and recommendations. I would give this practice 5 stars, but like a lot of small practices the administration of the practice is not 5 star. But it’s not as bad as some of other reviews suggest– it’s okay. I would give the practice administration aspect 3 stars and quality of care 5 stars. So I am blending to 4 stars.

Be AWARE! that Dr Frid Is ONLY seeing NEW patients and will NOT see you again once you are a existing patient, and you will be referred to another Doctor in her office even if you request only to see Dr Frid .You will be told or at least I was told, she is only seeing new patients and that I had to see the other Doctor. I was very happy with Dr. Frid when I went to her last year, she helped me a lot with the issue I was having, she understood the problem and was very smart. I grew to trust her judgement and treatment plan, and I improved. Then my PCP informed me after my annual physical that I was due for a follow up with Dr Frid and gave me a referral, when I called to make the appointment this is when I was told I could no longer see Dr. Frid. I AM BEYOND ANGRY! I told them if I could not see the Doctor I have been seeing then I would go elsewhere, and they said fine in a very pretentious manner. I feel that something very strange is going on in that practice lately, it just does not make sense. Dr Frid and her practice should be ashamed of themselves if this is how they are treating sick people. I will not be going back if she will not see me. Dr. Frid’s skill is a five, but rated one star for unethical treatment.

I love Dr Frid’s office! I have gone 2x to her office, each visit a year apart and for different reasons. Each time I called her staff was pleasant and scheduled me in to see her right away. They even called me when they had a cancellation so I could see her sooner. Both Dr Frid & David were both thorough and took their time trying to help me figure out what was wrong. After taking notes, they had me undergo testing right in her office on the same day of my appt. I did not need to come back for testing which saved me time :-) The 1^st visit was due to a feeling of numbness & tingling on my face and left arm. Turns out it was a bulging disk on my neck which I then went to see a physical therapist and after a few weeks was back to normal. The 2^nd visit was due to an episode of dizziness that kinda mimics Vertigo. the jury is still out as to why I experienced this but once again I was referred to the same physical therapist and already the dizziness has gone. The physical therapist they referred me to is Reuven Toker who is excellent and has offices in Manhattan & Rego Park, Queens. One last thing to add Dr Frid’s office accepts my insurance which is currently Medicaid/​Fidelis since I am in between jobs at the moment. I would totally recommend her & her office to anyone.

After a couple years of out-​of-​control, out-​of-​nowhere headaches, I sought Dr. Frid’s help. I was met with compassion and competence from both Dr. Frid and her support staff. I’m happy to report that my headaches are now under control, and all of that is due to Dr. Frid’s assistance over the years. I recently met with Dr. David, and he was equally pleasant to work with.
While I was being treated by Dr. Frid, I developed a completely unrelated auto-​immune disorder which was undiagnosed at the time. It was scary, to be honest. At the same time, I was going through some pretty awful family issues. Life was tough. I had a routine follow-​up appointment with Dr. Frid, unrelated to those things. During that appointment (I’ll never forget it), Dr. Frid was so present for me, listened to everything that was happening, and was incredibly compassionate. She then got down to business to rule out that my auto-​immune stuff wasn’t a neuro problem. My takeaway: Dr. Frid cared about me as a person, not just as a patient.
If you are having headache issues, you should see Dr. Frid. Period.

Not a well managed office. Online, office hours are from 8am to 4pm Monday through Friday. If you call the phone number, you get a message saying 8am to 2pm Monday through Thursday.
I called and left many voice messages and ¹⁄₃ of the time, I will get a call back so basically I have to keep calling and just hope someone picks up. Don’t call at 8:00am. Someone is supposed to be there but no one ever picks up.
Nowadays, doctors collect payment up front before performing any procedure or test due to high deductible plans and risk of nonpayment. I paid an estimated price up front. It took a month to have the claim processed and once I got my explanation of benefits, I needed to CHASE down my reimbursement (50% of what I paid). You need to do the secretary’s job for her because she will not tell you that you overpaid. She said I was to call in and inform them that I need reimbursement and someone will check with the insurance company to verify.
First off, getting someone to answer the phone is like playing the lottery. Second, even if you do get a secretary, she’ll tell you, «Sorry but I need the office manager in order to reimburse you. I don’t deal with billing. Oh by the way, the office manager isn’t always here. He’s in and out of the office all the time.» I’m not kidding! That is what she said to me! It’s funny looking back but not so funny at the time.
Doctor was okay.

I’m so disappointed in the staff. Several years ago, my mom has been diagnosed (in another country) with trigeminal neuralgia, so we were looking forward to see specialist/​neurologist here, for a second opinion and for procedure as to how to threat it next, because pills began to loose it strength against a pain. We received referral to see Dr. Frid from my mom’s primary care doctor office. And receptionist at primary care doctor office scheduled apt. with Dr. Frid.
So based on all those great reviews on Unilocal and Google, we were very excited to see Dr. Frid. My mom took a day off from work to see this Dr. Frid.
When we arrived, we signed-​in, filled out paperwork, then front desk manager said that doctor is ready to see my mom. When she walked-​in, it was a male doctor (and not Dr. Frid). We spoke with manager that my mom has apt. w.Dr.Frid, manager said that Dr. Frid is off today and he told receptionist (smiling), that he the one who scheduled my mom apt. w/​someone else .
Well, since my mom took a day off from work and we traveled all the way to the city, she went to see this other doctor. While I was finishing filling out application for my mom, I noticed there is a section, where it says ’ Patient will be charged $ 100 of late fee for IE visit, $ 75 for follow-​up visit, etc, if they cancel or re-​schedule apt. in less then 24 hrs. etc ‘. We refused to sign this part of application and receptionist at the front-​desk took it personal and told us that if we won’t sign it, doctor would not want to see a patient next time. I told her why we refuse to sign-​it and she said, «Why we did not address this with a manager» (who by the way left an office to the rest of the day, after this incident, in afternoon).
Since we refused to sign-​it and receptionist told us Doctor won’t see us again, I said: «It completely fine with us, we would not want to be back again». Very unprofessional, arrogant staff behavior of the office staff. It was not initial Doctor we were looking forward to see, also we were bringing business in with my mom’s private insurance (their behavior make it look as if they are the only neurologist office in the whole city).

I was referred to Dr. Frid, by my Primary Care. Her staff was extremely friendly from the moment I called. I had a few questions regarding my insurance and they got back to me both by phone and email.
The day of the appointment, I was greeted and immediately sent into the room. Dr. Frid is not a warm/​friendly/​bubbly type of doctor, but she is attentive and thorough, which I appreciated. She ran several tests and was genuinely concerned about helping me treat my issues. Her techs were also great! I honestly have never had a doctor this thorough. I would return to her in a hearttbeat!

Great physician. I have been seeing Dr. Frid for over 3 years and she had never let me down. Extremely attentive and thorough. The office staff is friendly and helpful although at times extremely busy. Her diagnosis, recommendations, and treatment have always been on point. Over all it has been a good experience being a patient with Dr. Frid. Highly recommend if you have headaches, migraines, or nerve pain.

Can’t lie. I was skeptical from the moment I spoke with the receptionist dude to make my appointment, right through to knocking on door #5 and starting my consult with Dr. Frid. But I do think I was referred well!
The appointment started off very no nonsense, but I knew she was listening, digesting, and making a plan of attack from minute one. Dr. Frid was very thorough, and become more personable as the exam and subsequent tests went by. Both the male technician, Max, and the female technician were nice. Both Max and Dr. Frid were very compassionate during the parts of my tests which caused discomfort or pain. And huge kudos to Dr. Frid for giving me one of the most thorough and clear explanations of her post-​tests diagnosis. She explained everything in easy to understand Layman’s Terms, while never coming across as if she were speaking down to me, and thoroughly explained definitions any time she used technical jargon.
Lastly, her diagnosis made complete sense, and I left really feeling as if I was on the right path, after many shot-​in-​the-​dark doctor appointments before finding Dr. Frid.
Definitely recommended!

Great Doctor and never a wait to see her. Great front desk help.

I chose Dr Frid based on all of the 5 star reviews but honestly I would give her a zero if that was an option. My bad experience started with her right from the start. Both her and her staff are indifferent, lack compassion and experience. She made one bad decision after another for me. And after those decisions made me much worse, she refused to return my phone calls and failed to show up for an appointment that was crucial to my treatment. Awful experience all around. Luckily, I found another doctor and he made me feel better within a week. Thank goodness for kind, intelligent doctors that listen to their patients.

I feel very fortunate to have found Dr. Frid. The experience was excellent from the first phone call to the appointment meeting the staff, (Max) and a very nice woman. Then I met Dr. Frid. It was a painless and comforting experience and I am being helped by Dr. Frid. I recommend Dr. Frid very highly.

When I walked in to Dr. Frids’ office I had already gone to 3 doctors to diagnose my balance problem. Dr. Frid diagnosed my problem right away. She made me feel at ease because she was personable, professional and incredibly thorough in her examination. Her staff is professional, courteous, and very responsive. What else can I say… Dr. Frid is the best in the City!!!

I’ve had a slew of health problems since November, and it wasn’t very fun, but Dr. Frid was there every step of the way. She’s very level-​headed, great at explaining what she’s doing, and compassionate. Out of all my specialists who I see, she definitely stands out.
I highly recommend her!

Dr. Frid is an exceptional physician! I am seeing her for chronic migraine headaches and I am very pleased with her recommended course of treatment. Both my visits have been extremely thorough. I venture to say that I have seen every headache specialist in New York City (at least most of them!) and Dr. Frid is hands down the best. She has a lovely bedside demeanor and her office staff are extremely helpful as well. I highly recommend Dr. Frid!

Dr. Frid was great! She has great bedside manners and she made, what can tend to be a very nerve racking process, very comfortable. The whole office was very kind and professional and they answered all my questions and put me at ease during the whole process