Fancy Pants Cleaners

very poor service. hugely disappointed.

These guys are filling a big hole in the laundry services market in the UWS with streamlined scheduling, consistent delivery schedule, superb communication and fair pricing. I received the following email from them after my laundry drop off this week:
Hi Shannon,
I wanted to check in and make sure that the bedding was cleaned to your desires. Please let me know if anything needs to be redone.
Robert
Are you kidding me?!? Service this attentive and competent is a rare find. Love them.

I really wanted to like this place after all the positive reviews, but was very disappointed. Things went downhill fast. I got my first dry clean order back and most of my stuff smelled like it hadn’t been washed at all, and one suit coat had random staining that hadn’t been there before. I sent back some of the items. The customer service was friendly and responsive and I thought my problems were solved, but then all I heard was that they couldn’t get the smell out (really? I’ve never had this problem before with other cleaners). Finally I heard that the jackets were ready for drop off, but had to wait an extra hour after the 2-​hour delivery window before my stuff arrived. They did get the smell out and the stain is pretty much gone, but evidently at the expense of the blazers, both of which seem to have shrunk a bit in places and now look pretty sloppy. So much for convenience and quality. I’ve never had such a dry cleaning disaster, will be going back to my old place even if it is a 15 minute walk away.

I cannot say enough great things about Fancy Pants Cleaners. To the customer service, especially Robert who I speak with a lot about orders and is so helpful and kind, to the ease of pick up/​delivery (he is awesome too), this this by far one of the best finds I ever came across on Unilocal.They are professional, my clothes are always cleaned/​sorted/​folded properly, and they are accommodating with any requests you may have. I currently live in Inwood and nothing there is anywhere on the level of Fancy Pants. Fancy Pants has made my life so much easier– their service is fast, their organization is impressive (you get bags to use for your orders with a custom name tag for your name and account for
), their website is easy to use, they have never lost any of my clothing (which is my biggest fear with using a delivery service) and best of all, you really just cannot beat the prices– all around they are exceptional. I will continue to use them and have already encouraged many of my friends to use them as well.
Bottom line: Whatever other service you are using right now– STOP. This is the way to go!

Today, the owner dropped both Washington Heights and Inwood neighborhoods.
I’d been asking him for the past five months to give us some promos/​flyers and we would put them up in both neighborhoods for free. He kept promising but never managed that little thing.
The last job we gave them also came back missing items, then damaged items. Shame, it was a great start to a bad end.

After endless trial and error attempts to find a good wash & fold service in Manhattan I finally stumbled upon Fancy Pants Cleaners. They are amazing! My laundry was picked up and delivered on time, folded impeccably neat, didn’t smell like detergent (I opted for fragrance-​free), and was just overall perfect. This is an amazing service and I will most certainly be using them in the future. Thank you for existing!!!

Amazing service. Nice and friendly!!! Awesome prices! 5 freakin stars! They do pickup and delivery and they do an awesome job folding and separating for a pure and easy unload when you get home. Highly recommended

I absolutely love Fancy Pants. I recently moved from NJ where I had a cleaners I loved. They were excellent but very expensive. I tried cleaners in my neighborhood but they were just not really up to my standards so, I did some research and found Fancy Pants. They are an outstanding cleaners: they do exceptional work, they pick up when they say they will, deliver on time and are very responsive to questions or special requests. Plus, it is priced fairly. Do not hesitate to use this cleaners.
I love Fancy Pants.

Someone recommended Fancy Pants to me so I decided to sign up and request my laundry to be picked up Thursday night. I signed up pretty late around Thursday and they were able to accommodate me and pick up my laundry an hour later. They also dropped it off the next day! The service was amazing, prompt, and I was very happy with how my clothes came back. The clothes were neatly folded, everything I sent them was returned to me, and they smelled so fresh. I also had 3 shirts dry cleaned and the shirts looked great! The price is also very reasonable. I have tried other places but some thing always gets misplaced and the service is not like Fancy Pants. I highly recommend this place!!!

I sent fancy pants a suit to be dry cleaned. I called them at 10pm for an update on my order. I didn’t really think anyone would return my phone call, but 2 minutes later my call was returned, with a complete update on my order and where it is. They even offered to call me when it’s checked off in their system as delivered. This business clearly has a dedication to customer satisfaction. On top of all that, my suit was perfectly dry cleaned. 5 stars on all accounts — great prices, timely delivery, and reliable. Will do business with them again very soon.

I LOVE Fancy Pants. Seriously. It’s so easy to schedule pick up and delivery and they are always there right as scheduled. Fancy Pants has exceptional service and they often go above and beyond expectations. Seriously can not say enough about how much I love fancy pants.

This is the best dry cleaners/​laundry service I have used in NY. They pick up and deliver as scheduled and their quality is exceptional. And best of all is their customer service; they do all possible to tend to your needs, are very responsive, and will give estimates for difficult jobs. Once when they could not get out an ink stain, they did not charge me for trying. Very professional and trust worthy. I highly recommend them.