First Avenue Funeral Service

I am happy to say that my experience was superb. Ms Alvarez and Vivian were extremely pleasant and professional during my moms passing. I pick up my moms ashes today and had a call from Vivian last nite to those regards. They even let my moms companion Denver (dog) to be with us for the services. I felt much compassion and sympathy from these two individuals and staff. Ms Alvarez did a superb job getting my mom just the way I had wished. A big hug goes to them both for I was very happy with all services. Amen!

It’s is so unfortunate to have to give a funeral home a terrible rating but I don’t want anyone else to have to go through a disrespectful un professional experience at a time when your mourning your love one. first they weren’t available for any questions we had to call a number then a girl approximately 18 years old would come speak to us there we no cups for water Kleenex funeral stickers for the cars or any of my grandma cards available then we realize they were sending my grandma to the wrong crematory and then refuse to admit it was a mistake on their part then wanted to charge 800 more dollars to correct their mistake. PLEASE NEVER USE THIS COMPANY TO LAY YOUR LOVED ONE TO REST! they continued to remind my family that this is a business with an attitude and no compassion AT ALL for our grieving family members and friends

I had the very unfortunate pleasure of dealing with this place to bury my brother. From the very beginning we were nickel and dimed and everything was extra. All we wanted to do was bury my brother with a little bit of dignity so we said yes basically to all of the extras. ie: Metal casket, priest coming to pray, limo for the family, not to mention it was extra for them to pick up the body??? Really the body??? The day before we getting ready to view my brother (February 6, 2016) we were called and told that they never procured the church and if we wanted the church that we asked for we would have to go and speak to them ourselves. We did get confirmation through the church that they were contacted by the funeral home once and were allowed to hear the only message that was left for them although we were told by Vivian at the funeral home that she tried calling them several times. Thank God we were able to get the church we wanted but this was not the end with the added extras from this funeral home. During the wake we were bombarded with paperwork that we thought we took care of on Friday (February 5, 2016) when we went to make the arrangements (we viewed my brother on a Sunday February 7, 2016). While getting all this extra information that they should have had already gotten from us, we were told that St. Paul’s which is the church that we wanted didn’t send a priest because they were never confirmed and usually they send a priest for free. We had no time ever heard the word free from their mouths so I was a little confused as to why they thought the priest was free when they told me I would have to pay for priest to come and pray for my brother because it was extra. So they wouldn’t upset me further my husband paid more money to get a priest to come pray for my brother and on top of that I had to go and complain because his makeup started to run and you could start to see the scars from the embalmment. And still these people weren’t finished with getting money from us when asked why my brother didn’t have rosary beads or cross on his coffin we were told it was extra and that if we wanted them it would be another $ 60 after the fact of $ 6200 we already paid for the entire funeral. From start to finish they treated us poorly and their service was bottom basement horrible. We weren’t able just to grieve for my brother because of their poor management and lack there of of compassion when it comes to people mourning for their loved ones. I will never recommend them to anyone let alone have any of my love ones viewed at that place again.