H1LS Laundry Service

I was excited to discover a laundry service in my area that both picked up and delivered my clothes straight to my door since I’m in a 5^th floor walkup. Also I’m not a fan of using regular detergents with chemicals and a lot of my garments cannot be put in the dryer and need to air dry. So It was important for me to find someone that would be willing to use the detergent I provided and be mindful of the garment care. So far I have used the service twice. On the plus side, when I first called the company to ask about pricing, washing, etc– although they didn’t pick up right away and I was required to leave a message, they did call back promptly and were very friendly over the phone. The guy that picked up my clothes also was very friendly and personable and asked for feedback after my first experience which I thought was considerate. However I give it three stars for a few reasons…
1. The first time I gave my laundry to wash I left specific instructions to NOT put my jeans and certain items in the dryer. Unfortunately, my jeans were put in the dryer. The few shirts were not however they failed to air dry the items completely before returning to me so the items were still damp upon receiving. The second time I gave them my laundry, upon returning I discovered a handful of shirts had shrunken. One of which I had only recently purchased. Puzzled I looked at the tag of each and both should not have been put in the dryer and/​or at least not on high heat. So I wish the service would have checked the tags for that. However I I can’t completely blame them for the shrunken shirts since I didnt note in my order not to put in the dryer.
2. The cost is quite a bit higher than your typical drop off service which I was in one respect fine with since they are willing to drop off and pickup at at my door. The delivery guy talked me into paying for membership ($ 25)the first time around explaining that future laundry drop offs would be cheaper if I was a member. So my first load I sent them was about $ 50 – 60 even though I prob only gave about 15 – 20 lbs of laundry. But the second time my cost was nearly the same at about $ 40 (double what I pay typically pay to wash and fold place by my apt) Which makes me wonder what the real advantage is to membership of your only saving a couple of dollars. Because their pricing doesnt appear to be by pound but by order so now matter how small or large the order you would be paying the same. And my second order was I believe closer to 10 – 12 pounds. Additionally, if you want detailed spot and stain removal that costs extra and runs you about $ 6.95 for just sheets but more if you want spot remove all garments. I added that on my second order for sheets specifically and too my horror, one of my newer white pillow cases returned back with more stains! and Stains that looked like cigarettes even though I didn’t smoke. Very disturbing!
3. As far as calling in and booking pickup is concerned — on the plus side– the service allows you to text for pickup after first pickup and indicate time for pickup. However, the time I requested and the time they actually were able to pickup were different which was annoying. Also their phone number is a google voice number which is a little odd for this type of business. I would prefer them to have a landline phone that has a proper answering service because it doesnt seem like they have someone to answer calls throughout the workday.
4. Folding and drop off. So the folding was great and easy to put away however, I found odd that they put my laundry in garbage bags even though I had given them my own laundry bags. It just looked trashy and unprofessional. Also, again delicate clothes tossed in separate bag still damp.
5. Last but not least, the website does not seem to be in working order therefore I could not send this information to the company. I’m not sure if that is a technical thing but for a new member that is unfortunate. I hope they will invest in fixing that as well.
Bottom line, If time is a commodity to you and you dont want to trek over to your local drop off laundry in cold weather and try to explain to the person there that doesnt speak a word of english your requests this would be a better option for you. But I would advise you to send no heavily stained or delicate items to them.

Seku is amazinnnggggggg. I fly a lot for work and am super last minute with my laundry and he’s ALWAYS been able to turnaround my clothes when I needed them. Unlike other services I used, I never find random panties or bras in my pile of laundered clothes. Not to mention, I have never had my clothes stained with pink/​blue, ripped, or shrunken. My garments come back better than they left.
I’m so happy they service above West 130^th, I will use H1LS forever!

Perfect service! I love how my clothes came out. Everything was folded so perfect, beyond perfect. Totally satisfied with the service and customer service. Can’t wait to wash my clothes again with this service. They truly are #1. Thank you!

H1LS was so clutch for me — I had a horrible experience with another company, and H1LS promised to be hassle-​free. They truly were!
They were super professional from start to finish. Gave me text updates on their pickup and delivery ETA, weighed my clothes right at the door (LOVE THAT!!!) and easily accepted my CC payment on delivery.
Price-​wise, it’s tough to beat my old company in Brooklyn, but H1LS is reasonable. (Best price with the membership program.)
I had so much trouble finding a great service that services East Harlem, and I’m thrilled to have found this company — I hope to use them consistently!

From the phone call to delivery everything was super smooth! The customer service was grade A!

This place is great. H1LS is willing to come all the way up to Washington Heights and their drivers are extremely friendly and polite. Prices are fair and I don’t know how they manage to fold my clothes so beautifully. One time I was scheduled for a delivery but they were unable to come during the exact time frame I had requested due to unexpected car issues, so they arrived 20 min late and gave me a discount on my order. Great guys! Highly recommend!

This service was excellent! They were on time for pickup and drop off and had no problem walking up to my 5^th floor apartment for my 42lbs of laundry. Arthur was very nice, accommodating, and answered all of my questions about the service. When I got my laundry back it was folded so neatly, I didnt even want to touch anything. I paid about $ 42 for the service with tip. I will never do my own laundry again (well, until I get an apt. with a washer and dryer in the unit).