Housemaids 4 You

Maid showed up on time, she was detailed and did a great job. I like that they used Eco-​friendly products since we have a 3 month old baby.

Like others I saw review Housemaids 4 You, I would put zero stars if it was an option. I found Housemaids 4 You on
and Tarek followed up immediately, which I thought was a good sign. He was very short in his emails, but at least responsive. Then when I said I was interested, he passed me off to a woman name Lyza. Lyza called me at 8pm (kind of strange for a business I think, but still okay for me). She said she wanted to go over my needs to ensure they could do what I was asking — again, I thought this was a positive sign. I told her what I was looking for and we left off saying that she was going to send me the cleaning checklist for the maid based on my specific needs (to be sure we were on the same page) and we scheduled the first cleaning.
Lyza didn’t send the cleaning checklist, so I followed up and asked her to send. She replied saying that they do not do checklists. How odd is that??? I’ve had various cleaning services in the different cities I’ve lived in over the years and have never experienced a cleaning service that doesn’t make a list of what their customer wants to have cleaned. How on earth will the maid know what the customer expects? Extremely odd. When I explained again why a list of what the maid should do is needed (it’s to ensure clear communication), she flat our REFUSED. I don’t feel comfortable working with someone so unprofessional. I unfortunately wasted my time interviewing them, but fortunately found the big red flag before they entered my home.

I am giving this company one star, only because 0 star is not an option.
I was naïve enough to use this company without checking reviews. As other reviewers noted, I called the phone number 5 times before e-​mailing. Then, it took 7 e-​mails to properly schedule my appointment because Tarek would send careless one-​sentence e-​mails, for example:
E-​mail: Could I schedule during the week of date, date?
Tarek: Yes (entirety of e-​mail)
E-​mail: Can you tell me the times you have availability on date, date?
This should have been a red flag, but I proceeded to book an appointment.
Then, I had to reschedule the appointment and inquired about availability on an alternate date. He sent a time and asked if that time would work (again, asked if the time would work). I unfortunately did not get to respond in time, but he took the liberty of interpreting my non response as a yes and sent cleaners. When I apologized that I could not respond back in time but that I never confirmed nor replied back yes to his e-​mail, he said that since I had requested the date and time, I will be charged a $ 25 cancellation fee. (Again, I asked if he had opening on certain dates, and he asked if a suggested time would work.)
BUYER BEWARE! Also, keep in mind that people hired by someone with this level of professional conduct will be entering your homes.

I purchased a groupon for this company and was excited to have a house cleaner before some guests came. Called them on Monday and got an answering machine that said something like «due to a high volume of calls we cannot get to the phone; please leave a message.» My call was returned not too long after and I asked if I could make an appointment for Thursday or Friday. The man I spoke with suggested Thursday at 9am, in a manner that suggested that was the only available appointment. After giving him my information, I asked if there was anything later in the day, and it turned out I could have any time I wanted. Settled on 3pm. Good. Easy, albeit slightly fishy, booking.
At 2:15 on Thursday, I got a voicemail and an email from a woman at the company saying that the maid who was coming had an asthma attack and was in the hospital. She apologized and asked if I would like to reschedule. I missed this call because I was getting the house tidy for the maid, and called back as soon as I got it, less than an hour later, to reschedule for as soon as possible. Got a voicemail. Also responded to the email; no answer. Called several more times in the next two hours, to see if they could come first thing the next morning (which was really last minute, but we rearranged our schedule to make it work). I wondered why they couldn’t just send another person, but figured they all must have been booked.
Finally got a call back around 6:15pm. The man who called apologized again for having to cancel (thank you), and told me again that the woman had had an asthma attack and had to go to the emergency room. He then assured me she was fine but obviously not coming back into work that day or the next, so they could send someone different for the next morning. Mind you, I didn’t even know the name of the woman, so sending someone different meant absolutely nothing to me. The whole conversation made me uncomfortable; was I supposed to ask if someone I’ve never met was okay because of an asthma attack? Was I supposed to say «oh, I’m so glad she’s doing better»? It was weird and felt unprofessional.
The next day the (different) lady came to clean. She was 10 minutes early. She said she had been free the day before AND in the area, and she didn’t know why they didn’t ask her to come. She said her boss tries to give equal jobs to all his employees and that probably had something to do with it, but… shouldn’t customer service come first?
We didn’t have either of the bedrooms cleaned, because the groupon was only for two hours and we wanted the common space sparkling for our guests, but the cleaning job was NOT GOOD. We could have done a better job ourselves. The kitchen floor was streaky and slick for a couple of days (i avoided walking on it barefoot), there were cutting boards on the counter that were still dusty, and nothing sparkled.
Disappointing and unprofessional; will not be calling them again.

Terrible service from start to finish.
After having waited almost a month for my appointment as they couldn’t do any earlier I was called and emailed by Tarek Elshaarawi to say the cleaner who was meant to clean my apartment had called in «sick» and they had to cancel. I then managed to reschedule for the next day.
After waiting for over 40 minutes I called and emailed Tarek. He claimed the main was «less than 1 mile away» and would be there asap. When I called back 1 hour 5 minutes after the original appointment time he said «i can’t reach her on her cell phone and I will call you back in 5 minutes»
And then 1.5 hours after the original time they called me back to say they still can’t find the maid… and offered to reschedule. As you can imagine I didn’t want anything more to do with them so am going to apply for a refund through groupon.
Maybe they will get their logistics together but for now I suggest you stay away from them…

I bought the 4 hour Groupon and scheduled via e-​mail right away. The morning they were scheduled to come, someone called me and apologetically informed me that they had to cancel. I rescheduled for a few days later. The cleaner called that morning to let me know she would be a little late. She was only about ten minutes late. I showed her the areas I wanted her to focus on. She did a good job especially in the bathroom and the kitchen. She was very friendly and thorough.