Isabel Marant

I walked in, started looking around and greeted the salespeople behind the counter. Made eye contact — no response and they just continued their conversation. Ok, fine, whatever I was looking for a specific Isabel Marant etoile dress so I started looking around the store. I didn’t see it and after the poor start it wasn’t a surprise no one came up to ask me if I needed help. Don’t bother, you’re better off going online and helping yourself or finding another store that might have better customer service than them. If it was an off day for them, it shouldn’t have been. It’s supposed to be their job. If you have an off day at your job, you still do your job don’t you?

One star is for customer service in the soho store… the merchandise is pretty however I felt the sales staff annoyed when I asked questions about sizing as well as price of a boot since prices are not on. Also I had my baby stroller and no help trying to get in and out while four sales reps were inside in not a busy store… very unpleasant shopping experience and I will not return… unfortunate since I live a few blocks away

Love the stuffs here

Very disappointing experience.
I purchased a lovely, and very expensive t-​shirt in Europe this summer. I washed it once — and immediately there were a number of tiny holes in the front. I was furious. Their fabric must have had a flaw or was just too thinly woven. I have never had anything in my life fall apart so quickly. It took several weeks to get people within the company to respond to my emails (numerous email exchanges)– just to find out where I should bring this –tshirt too. Finally a helpful manager in Soho coordinated the return. I was able to exchange it – of course for something higher priced — and they made it seem as if they were doing me a huge favor.
Beyond disappointing. A few lessons in customer service would help.

I believe this is the first United States based store that Isabel Marant opened. I have been coming here since it’s opening week. Here’s what to expect:
A store that is nicely laid out with a lot of open space to wander around
A decent selection of shoes in the middle part of the store, and occasional jewelry pieces as well
A lot of new designs and very trendy clothing
Very strange sizing that might make you feel a bit insecure (they often size 0, one, two etc.). I believe the sizing is zero through three — it is important to know your size and every piece seems to change. In some pieces I am a zero and others I am a two. The sales people will readily admit this.
Sales people that appear to be rude sometimes, engaged in their own conversations and ignoring customers. However, as I have come to know many of the people that work here, I feel you just need to find someone to work with that knows you and you can rely upon. That makes the store feel much warmer
Fantastic email updates with speedy replies. Ask to be on someone’s list where they will email you the PDF files of the new merchandise that is out. Save yourself a trip into Soho when you can, and the sales people will also leave your sizes and favorite designs on hold. They sell out very quickly so if you really want something, this is the way to get it.
Overall I enjoy shopping here, finding unique clothes, and what you buy here tends to have a good resale value on eBay so when you get bored with it, you can usually find a customer to buy it.

If you are a fan of easy-​to-​wear, fun, quality, luxe-​bohemian staples then you will like this store. I don’t know why people on Unilocal love to hate on sales staff. I find the girls here very helpful and nice to me. I get greeted and helped accordingly. If anything, I prefer the hands off until I find something I like approach. The clothes are cute and not cheap, but I love everything I’ve gotten here.

Love their style. But the store was questionable. They weren’t very helpful and i felt somewhat neglected by the employees there. One of the, treated me like a student in a high school, demanding the question that i have already answered. Cant they be little nicer to the customer???

My favorite label’s store in my favorite neighborhood! The stock is pretty sparse but they send you e-​mails to let you know when there are new arrivals! It’s cute how the Jerome Dreyfuss store is really close by to it as well.

I’ll get to the store in a minute, but first a word about the line itself
Before we proceed, I would like to clarify that I am, by no means, an antagonist. Sure, mainstream fashion critics and I have our differences, but I will gladly jump on a bandwagon provided that it is properly outfitted. That said, Isabel Marant has been around for at least 5 years and it is only with the last 3 seasons — after one Vogue Paris fashion director, Emmanuelle Alt, came on board as stylist and unofficial spokesperson, that Marant has become everybody’s favorite label to adulate. It’s cult, it’s hip, it’s so French chic. Is it a coincidence that Emmanuelle Alt plays the same role for Balmain, another much hyped house? There is nothing original about Marant. While she produces one or two items per season that is lust-​worthy, one or two items does not merit the praise she’s getting. Gratuitous studding on a shoe [$ 1,000] will make all the biddies salivate. Labels like Sandro and Et Vous in Paris affect a much more authentic «French» aesthetic and are much more reasonably priced. Whereas Marant feels so contrived, what with its pastiche of Balmainesque silhouette, Chanelesque tweed, and Chloe-​esque vibe?
That said, Marant’s particularities about presentation is admirable. Whereas most labels are stocked at many online retailers internationally, Marant is only found at a select few, where she can keep control over how each piece of photographed and presented. This attention on presentation shows in the boutique which is carefully curated. It not only sells clothes, but is filled with items that together projects a certain image for the line. Just as contrived, but in a store format, it works.
Etoile line is just awful.

Parisian fashion label Isabel Marant’s first retail store in the U.S. just opened today, almost an year after rumors hit the blogs. The store and fashion are a visual sensation. Excitement lingered in the a-​bit-​too-​warm air. There was a line for both dressing rooms and cash registers. Isabel has quite the following; her items often sell out at
. The store also carries pieces from the Etoile line.
Sadly, the stuff here is out of my price range, but perfect for a browse.
Her husband’s handbag boutique, Jerome Dreyfuss, is around the corner on Broome.