Madison Ophthalmology

Had a corneal ulcer recently resulting from a bacteria from contacts and went to Dr. Kahn for my follow-​ups after a night at the ER. From beginning to end, Dr. Kahn, Francis, and staff have helped me recover and squeezed my emergency situation into their calendars. Dr. kahn was extremely thorough and answered all my questions and concerns. He made sure that he took no risks with my eyes and was knowledgeable. Now, my eyes are back to normal with the help of this office. thank you again for all your kindness, patience, and knowledge!

Dr. Kahn was extremely knowledgeable, professional, and thorough. He assessed my issue in easy to understand terms and referred me to a great specialist. Would definitely use him again.

I found Dr. Kahn on Zocdoc, where it was SUPER easy to book an appointment. I was a little skeptical at first, because Dr. Kahn looks very young! But he was extremely professional and knowledgeable, guiding me through each process to ease my nerves. I felt like I was in very capable hands — which is super important when your eyeballs are involved!

My husband and I saw Dr. Kahn on a Saturday (they have Saturday appointments!!!) for an annual check-​up. I’ve had glasses since I was two and my husband has never had his eyes checked. We both stare at screens all day long, so it was time to have our eyes checked. Francis, Dr. Kahn’s assistant is a doll. Very friendly and sweet. Between exams for the both of us and just very little wait time, we were there for about two hours. I’ve had my eyes checked a million times, and never ever has the exam be as thorough as with Dr. Kahn. He checked for glaucoma, which runs on my family and gave me a lot of information on laser surgery, which I’ve been interested in for a while. We walked out, blinded by the sunlight due to dilated pupils, but very confident that our eyes were in good hands (not literally!).

I woke up one morning seeing eye floaters in one of my eyes. So my husband called Madison Ophthalmology to make sure that they accept my insurance and schedule an appointment for me. I got a referral from my primary physician and patiently waited for a week until Dr. Khan had availability. When someone has an eye problem of all things, waiting for an entire week is kind of long. I was willing to wait that long, because I expected professionalism… boy, was I disappointed.
Note that I didn’t even get to see Dr. Khan. So I can’t comment on his services. But I was so appalled by Madison Ophthalmology’s rude and unprofessional staff that I just had to share my experience.
When I got to their office, it turned out that they don’t accept my insurance — AETNA NYC Community Plan (for people employed in businesses with 2 – 50 employees.)
The staff immediately started to harshly blame my spouse (who was with me) for that mistake. They claimed that he never mentioned the specific type of plan I have and ignored his pleas and objections. They said that there was absolutely no way he mentioned it. When we asked to speak with the person who answers the phone and schedules the appointments, it turned our that she lives in… Canada! You know… because that makes so much sense.
I asked them several times why the administrative assistant didn’t ask to see my insurance card in order to verify that my plan is accepted. Their initial response was «we do that when you come here.» REALLY?! Well, thanks for making me wait for a week, go to my primary physician for a useless referral, take time off to waste another half a day, as well as $ 50 in gas, tolls and Midtown Manhattan parking… just so you can take a 5-​second look at my insurance card. I told them that I could’ve scanned it and e-​mailed it to them. I felt like I was talking to a bunch of people who have never seen a computer or a scanner.
Finally one of them cut me off by saying «that’s not our responsibility, it’s the patient’s…» Wooooooow! So much for «the customer is always right.»
I really wanted to see an eye doctor as soon as possible. And frankly, I would have even considered paying out of pocket for my initial visit. But the ignorant and impolite staff got on my nerves so much that I couldn’t stay near them for 1 more minute.
People with such nasty attitudes should not be employed in a physician’s office of all places.

Everyone else took the words right out of my mouth! The staff without exception is lovely… Dr. Kahn included! I had an emergency visit today and left feeling reassured and well taken care of professionally. Highly recommend!

Not only did I have to wait for for at least 30 minutes AFTER my scheduled appointment to be seen, but then Dr. Young was in and out of my exam room going to check on other patients in the middle of my exam. Now I just got a bill for$ 300 for a procedure that I didn’t even need done. I swear, this doctor was just trying to find something to charge me for. RIDICULOUS! Will never go back!

Dr. Kahn was friendly, knowledgeable, gentle, and put me at ease during a potentially scary procedure. I would definitely recommend his office. Great ophthalmologist! The wait was short, and the office staff was friendly. Dr. Kahn’s medical assistant, Frances is amazing as well. She took really good care of me after the procedure.

What an unbelievable office. From the secretarial staff to the professionalism of the doctors, this is truly a top-​notch operation. The care and patience that the doctors show to each patient is something that will have me coming back for years. Recommended to anyone that truly cares about the health of their eyes.

Was here yesterday to see Dr. David Felix, MD on the 2^nd floor. I made my appointment AND checked-​in using ZocDoc so my wait was a little less than 10 minutes. I was then weighed by one of the girls that work behind the front desk and they checked my blood pressure and I was taken to the doctor’s sit-​down office immediately. Dr. David was fantastic! He was clearly smart, funny, well-​traveled and sociable all the while knowing what was wrong with me (strep throat, ugh) after having asked me a bunch of questions about my family medical history, symptoms, listening to my heart beat, looking at my pupils and tonsils, etc.
He prescribed me an antibiotic and cough suppressant (which was optional). 24 hours later I am feeling a little better and my symptoms (runny nose, dry cough, etc) are much better than I was yesterday morning and I hope to improve even more as I go about my day since there’s no rest for the wicked ;). I highly recommend him and hope to make him my regular doctor (especially since I’m a displaced St. Vincent’s patient who still has no «medical home»). So happy I stumbled upon him :).
Here’s his info if you’re interested:
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161 Madison Avenue
New York, NY 10 016
Phone: (212) 213‑1777