MaxHealth Chiropractic

Can’t say anything about the doctor since I never had a chance to see them… but I decided to leave due to the receptionists attitude/​professionalism.
I made an appointment to see Dr. Fernandez for lower back pains. Appointment was made for 2PM.
I arrived at 1:45 and saw that both receptionists were eating lunch in the backroom. No big deal, if it’s your lunch time… you need to eat, even though i don’t understand how both took their break at the same time and left the front desk empty. I signed my name onto the paper and waited. About waiting half hour, I asked one of the receptionists if she can help since I’ve been waiting for 30 minutes. Her response? «Sorry, from 1:45 — 2:45 is our lunch break, no one can help you».
I told her that I was scheduled over the phone for a 2PM appointment and she said she can’t check the computer because she was on her «lunch break».
With that attitude, I walked out.
Horrendous service. Never again.

2 Years ago i would’ve given MaxHealth 10 stars if it had been possible, now I wouldnt recommend this place to an enemy. Yes, im basing this review on my last session there. The chiropractor I had been seeing for about 3 weeks was changed without notice to Dr Ruth whos main purpose it seems was to get me out of the door in the shortest amount of time possible she was also very rude. I weigh almost 200lbs and am 6′ tall, no disrespect and im hoping i get no flak for this but she was tiny, her adjustments didnt do anything. Its also hard for me to understand the need to hurry and collect my insurance deductible after i kept telling them to check since i know that a big chunk of it had been collected by other Dr’s. I remember asking her biller the second to last time i had gone there if she had checked my claims to which she answered «If you wanted me to check you shouldve called earlier» wow! I wont lie, there are some amazing people that work there but between Dr Ruth and her biller the service couldnt have been worse if they tried. So now not only will you loose me as a customer, but you will also loose my mom that had been going there for years, and probably the people reading this review.

I went to see Dr. Fain and have to say my experience with her has been amazing! I’ve injured my back a many times over the last 6 or so years and have seen a few chiropractors, physical therapists and acupuncturists around the city and Dr. Fain was by far my best experience. My most recent injury was this winter from snowboarding. It got so bad that it would take me 4 – 8 attempts just to roll out of bed! Once I got out of bed, it was a totally different story, I basically was just inching my way around the apartment half bent over. I had to call in sick for 3 days and then finally was able to get up and moving enough to make it to a doctor.
Dr. Fain been so helpful and encouraging the entire time and took a lot of extra time with me the first few sessions. She carefully checked my X-​rays and has been teaching me new exercises every time I go. Gloria is great as well! Each time I go, I generally only wait a couple of mins before I’m taken into a room and Gloria is always in right away ready with heat, stim and massage. Dr. Fain will come in right after and carefully review how I’ve been, if anything has been bothering me, ask me what exercises I’ve been doing, and stretch/​adjust my back. She’s always very professional but always personable.
Its also super helpful that she’s a great athlete and has done an Iron man! I had just started training for a triathlon with TNT so she’s been extremely helpful answering all my newbie questions as well as letting me know how much I can push and when I shouldn’t push my back. Thanks to Dr. Fain and Gloria I was able to recover pretty quickly and do my first triathlon! (and then my second!) and the exercises and regular visits/​alignments have helped keep me injury free now for the last 6 months! Definitely the longest injury-​free period to date. I would absolutely recommend Dr. Fain to anyone and actually already have to some of my triathlete friends! :-)

After a few days or weeks of constant back pain that felt like an old injury flaring up again and just kept getting worse– I looked up what Dr.‘s would be open on a holiday weekend with immediate availability that would also be a good location for work/​home. I looked MaxHealth up on Unilocal before booking my appointment and decided to go ahead after reading generally good reviews.
My first appointment went well, but took almost 2 hours and Dr. Fain seemed to express very little, if any, sympathy about the amount of pain I was in after laying face down for over an hour.
That lack of sympathy and personal attention has continued on to the following visits.
Visit after visit, I continue to get the same advice repeated to me in exactly the same wording. Nothing new, ever and nothing beyond «how are you feeling» to get to know me or what’s going on with my body.
I expressed that I do not like manual adjustments, and have had alternative care in the past, which Dr. Fain said she was familiar with, but said she prefers manual adjustments. I feel so stressed and tense when I’m there that I can’t even relax enough to get her to do the adjustments comfortably.
FYI… a smile and a little eye contact ever once in a while goes a long way. I’m shocked at all of the positive reviews you have on here and that no one has ever mentioned this before.
I will be canceling all future appointments I have here and have no intention of ever returning.

I have a bad lower back, two disc bulges and a protrusion, so I am no stranger to back pain. I’ve been struggling with it for years. I started going to Dr. Fain recently. She is incredible! She took the time to speak with me about my x-​rays, she is ALWAYS on time. The massages I get from Gloria are great, but Dr. Fain’s adjustments are unbelievable! Also, the office overall, has a very holistic approach. They really believe in getting their patients to a point where they don’t have to rely on regular chiropractic appointments. The staff is also incredibly helpful. I was having trouble getting my MRI results faxed over from my primary care physician and the receptionist was great about following up with me. I also love that they have such a flexible schedule! Highly recommend :)

One year ago I suffered an injury at my workplace. Being the first time I sustained a serious injury and due to the nature of my work where where my body is my instrument, my tool, this injury was devastating to me. It seemed as if I would never recover from it.
I was recommended to go to Max Health Center and I must say from the moment I walked in the door I was made to feel comfortable and confident that I was in good hands.
During a very scary time for me, all the highly-​skilled professionals at Max Health guided me through a long but consistent journey to recovery.
Dr. Angela Fain and Dr. Ruth Fernandez in particular were both God-​sends. It is clear through their behavior and work ethic that each client’s recovery is of the utmost importance and concern to them.
From Sue and Blanca at the front desk to Alfie & Gloria in the massage therapy to the Dr. In acupuncture all were friendly, efficient, professional and warm.
This is without any doubt the best place in NY for physical recovery of this nature and I highly commend the staff on their pristine professionalism and dedication to their work.
Thank you.

Great chiropractic experience. As someone who has been going for adjustments or general treatments for 10+ years, I have found this office to give a level of personal treatment that exceeds many others. I will certainly continue to make my appointments here.

I recommend this place! Dr. Fernandez & Dr. Fain & their staff are great! I appreciate the time & wholistic approach they take to your health. It’s not just about what hurts. I also love that each chiro visit also includes a personal massage! Very nice staff, flexible appointment times & central location.