Simon’s Window Cleaning

Arrived not only on time, but early (10 – 15 minutes early). Brought their own «booties» to cover their shoes so they would not track dirt into my apartment. Very thorough cleaning job. Polite, professional.

These guys came and cleaned the windows in my apartment and in the process broke the vent stops/​night guards on 3 of the 8 windows they cleaned. (This is what vent stops look like, open and closed…
… very easy to close.)
They didn’t just break them, they shattered them, by opening the windows to clean them without first pushing the vent stops in. Wouldn’t professional window cleaners know that many windows have these security pieces and know to close them?
I realized what was going on when I watched one of the guys jam the window down when he felt resistance from the open vent stop. When I confronted them about it, the guy denied he did it… even though there were shattered plastic pieces all over the floor.
The windows were clean, but not worth the hassle and cost of having to get something fixed that wasn’t broken before they arrived. Big thumbs down

These guys were great! I called them last minute for a same day cleaning and they came on time and did a great job. They even got the insurance certificate to my building within 30 minutes. They were polite and they cleaned up after they were done.

These guys were excellent. Their office called to say they would be running late — well in advance of our appointment (which I appreciated). When they got here they apologized for being delayed and got right to work. I was amazed at how extraordinarily neat they were for what could be a messy job. They carefully placed towels so there would be no dripping and were so quiet I forgot they were there. They cleaned our filthy windows beautifully — inside and out. The price was exactly what was quoted on the phone.
I would definitely recommend them and we will use them again!

I scheduled an appointment while nobody ever showed up by the time frame. I then called and emailed the company while no one answered. It just stood me up! I needed windows to be cleaned as I had guests to come and I cannot believe this would happen. I did not even have time to find another window cleaning service. I highly recommend NOT to use this window cleaning company!!!

I wrote a very negative review about my experience. Again the windows were very well cleaned. The team was on time but neglected to give me a quote that included cleaning the window frames as well as the glass. To me an essential part of the job. I received a phone call from the company offering to do the whole job over for what I had paid the first time and that they would not cash the check until they heard that I was satisfied. The person apologized for the misunderstanding and scheduled an appointment just a few days away at my convenience. I couldn’t have asked for a better response. I will update after the service.
And here is the update.
The crew of two young men arrived in the time frame promised. The leader confirmed that they would do the frames. Yes, yes, of course. They went right to work. I went on with my own chores. When the leader called me over… that the work was completed. I said yes, the inside frames were clean but not the outside? Seriously… Isn’t the whole idea to have someone wash gthe windows better than you can do yourself? (I am on the first floor) He spoke to his partner and they went back to work. When he called me over again. I inspected the inside and outside of two windows and was satisfied. He said the next time the price will be $ 20 per glass window and extra ten dollars for the frames. As they were packing up my husband mentioned that it seemed to him that they missed the outside frame of one window. I assured him that I saw one of the men working on it, besides if not I didn’t feel comfortable talking about it anymore. I tipped them $ 40.
It was good enough but yes they did a poor job on one outside (merely brushing the leaves off the sill and not wiping the dirt from the outside frame.)
So yes, if you just want the glass of your windows washed. sparkly bright by dependable company, Simon’s is for you.

Pros: These guys did a very good job. My windows look a million times better than before. They were very thorough with the cleaning.
Cons: They were a little late arriving (15 minutes after the one-​hour time frame) and left some dirty water and dust on the floor.
Cost: $ 15 – 20 per window plus extra for doing storm windows and screens. Accepted cash and credit cards (Visa, MasterCard and Discover). Not sure about checks.