Stephen Klein, DDS

I’m not trying to deter anyone from seeing this office, rather encouraging to know what to ask beforehand if they don’t offer it upfront. I trust that these people are all inherently nice and the other reviews hold true. This are just facts of my experience. I came referred to this office for a consult on my infected molar and they did not offer anything, but to extract. He pulled my infected tooth without examining it or offering an option of antibiotics — fact not opinion. They spent more time trying to setup an implant appt than explaining about the original reason for coming — fact not opinion (I timed it). I spent more time in their recovery hutch than in «operation» — fact not fiction. The technicians were very nice and attentive checking if I had any discomfort. They did not explain on the effects of extracting i.e. eventually the remaining teeth can shift so an implant is likely inevitable. They never discussed how much for the extraction nor the estimated costs of an implant (it’s about $ 4−6K FYI) — fact not opinion. Even my regular dentist felt badly that there was no consultation just extraction. Look at their office interior design and think about it. Anyone who wants details can contact me. I never accept or receive incentives for reviews — social media or in person. — fact not opinion.

I had two wisdom teeth, #1 & #32, extracted today (the other two were extracted elsewhere several years ago). Dr. Klein is amicable, informative, and professional. He took his time and answered all of my questions thoroughly. The price was reasonable and he accepts my insurance (CIGNA DHMO) so I only had to pay a small «estimated» co-​pay. Whether my insurance company fights it will be another story, but that is to be expected and is largely out of his control. The staff was exceptionally friendly/​professional and I did not have to wait long at all even though it was an emergency visit. Clean office, comfy leather examination chair, all in all as pleasant an experience as I could reasonably expect a bloody tooth extraction to be. I certainly recommend Dr. Klein.

Great work by Dr. Ward but the staff is extremely disgruntled! I listened to two staff members complain right in front of me about having to stay later because the doctor had agreed to see a patient who obviously had an emergency and needed to come in last minute. My wait was always at least an hour with no apologies and my last visit was a total waste of time because they didnt even have my results yet. Dr. Ward promised to call me with the results… never did… had to follow up through my dentist. The worst part is I went to them at the recommendation of my dentist for minor oral surgery, provided them with all of my insurance information and was told the work would be covered only to receive a rather large bill from them because it turns out they never did accept my insurance. Very disappointing…

I was told by my boss at an MRI co that Dr. Klein was fantastic. Although I live in long island, I decided to go out of my way to get 2 molars removed, 2 wisdom teeth and a manipulation of my jaw (for chronic TMJ) & venture into the city for my surgery. Dr Klein and his staff were caring, comforting and did an excellent job. They make you feel so welcomed and went above and beyond to maintain my emotional and physical comfort. I would recommend dr Klein to all of my family members! But one problem I did have was that when the anesthesia wore off I was sitting in traffic on my way back to long island w/​o pain meds! They did send me on my way with an 800mg motrin. But a few hours later u start to really feel the pain. So if u travel far to see him, stop at a pharmacy before leaving the city.

As mentioned by others Dr. Klein’s bedside manner and the surgery itself were very professional, clean, and went well.
The reason for my 3-​star rating is that during my post-​op appointment to have my stitches removed he neglected to take out one of the stitches so when I got home I brushed my teeth and one got caught in the bristles and was tugged. It hurt so badly that I had to cut it and take it out right then and there instead of running back to his office. He also told me that I had decay on my back tooth but when I visited my dentist afterwards she said there was nothing there… so either I’m the most amazing brusher in the world and it went away, or Dr. Klein was mistaken. If I had to do it all over again, would I go to Dr. Klein… yes. Everything went well and I ate a ton of ice cream, what else could I ask for (except perhaps for insurance to actually cover most of the cost?).

I had putting off getting my wisdom teeth removed for years. They never really bothered me until recently and my dentist suggested I see Dr. Klein of Grand Central OMS for a consultation. He showed me the x-​ray and I could see for myself that all 4 of my wisdom teeth were compacted and sooner or later they would need to come out. Dr. Klein explained every detail of the surgery to me, right down to the billing and what I would be charged.
I came in about 3 weeks later and had them removed with general anesthesia. Dr. Klein has great bedside manner and always makes sure the patient is comfortable. I loved that they had classic rock playing in the operating room, not your usual muzac or lite FM. I feel pretty good after the surgery considering.
My only gripe with Grand Central OMS is the way they take care of the logistical things. It wasn’t until after my surgery that I checked out with billing and my prescription was called into my pharmacy. Having gauze in my mouth and being half asleep, dealing with the billing was not fun and I don’t understand why they don’t take care of this before the patient goes in for surgery. Also, I was told they have payment plans (my insurance only covered half of the cost) and was expecting some flexibility with this but there wasn’t and I was told what I would have to pay each month and there was no chance of that amount being lowered. I’m glad they have the payment plans but I just wish they would be a little more flexible with it.
All in all, I highly recommend Dr. Klein of Grand Central OMS if you need to go through oral surgery.

DO NOT SEE THEM FOR AN EMERGENCY!!! Unless you want to wait an hour. I agree with the other review about the total lack of time management in this office, coupled with the bad attitude of the staff. Maybe they feel because their patients only need to see them a few times, as apposed to twice a year like a regular dentist, they can be as slack jawed & air-​brained as they want. I don’t know, and I really don’t care. When someone is sent over to you for an emergency procedure, when you are called in advance and agree to see that patient right away, DON’T MAKE THEM WAIT AN HOUR AND GIVE THEM ATTITUDE IN THE MEANTIME!!!
Don’t care how good the doctors are, or how fancy their office is!!! If you leave me sitting in pain for an hour, I’M NEVER COMING BACK!

Let me first say I HATE GOING TO THE DENTIST — I’VE HAD TOO MANY HORRIBLE SITUATIONS AND WOULD TRY TO AVOID IT AS MUCH AS POSSIBLE. HOWEVER I joined Unilocal today just so I could give this review — that’s how wonderful my experience was.
People, i just had oral surgery YESTERDAY and I feel great TODAY!!! I needed to have a severely impacted wisdom tooth and a tooth directly in front of it removed. I went to Grand Central Oral and Maxillofacial Surgery, New York, NY and met Dr. Klein who went over my panoramic x-​rays and explained what needed to take place. He listened to my concerns and gave me all the information I needed including an estimate of how much I would have to pay out of pocket since my insurance wouldn’t cover the ONE THING I HAD TO HAVE which was general anesthesia. He took his time with me, had a great sense of humor, LISTENED and answered all my questions. He even explained that I would wake up asking «if we started yet» as the «going under part» would be similar to a «twilight» and most importantly that due to the anti swelling medication that I would be given through the IV I would not be in as much pain and would heal quicker. He was right on EVERY COUNT!
I feel great for someone who just had surgery. I did not feel a thing except the feeling of hands in my mouth for a moment in the beginning but absolutely NO PAIN, NEEDLES, TUGGING OR PRESSURE OF ANY KIND. DID I SAY NO PAIN??? NO PAIN PEOPLE — NO PAIN!!!
I HIGHLY RECOMMEND THIS PLACE AND DR. KLEIN. HE is GREAT and so is his staff from the nurses/​assistants and front desk personnel; everyone is pleasant, patient, courteous and knowledgable. This experience has restored my faith in dentists. By the way (since I do notice everything) the office is great also, nice colors, welcoming, warming, sanitary of course, inviting and not stuffy!

If I were just rating the actual procedure, I’d give it 5 stars. Dr. Klein has always been super nice. For my wisdom tooth removal today, I found out he had done a bunch of surgeries and by the time they got to me, it was past business hours. Dr. Klein was very upbeat and humoring, which helped my nervousness. I was in and out in about an hour and a half and
it was basically painless!
Now for the rest… I had an appointment at 2:30 today. I waited until about 5:10 until they called me! That’s over two and a half hours WASTED! I saw people coming in after me and coming out after me. I understand they had a lot of surgeries that day but if they knew they were having that much, why didn’t they schedule them differently?! It was bad enough that I had to call out of work (the receptionist made a BIG mistake while scheduling my appointment so I had to take whatever open slot they had, which was during work) but I had nothing to eat or drink since 8:30 in the morning! They told me I couldn’t eat or drink during the surgery so that 2 and ½ hour wait was made more excruciating by my feeling of wanting to pass out. Because of this ridiculous delay, I had to keep telling my friend to pick me up at a different time. She had class at 6 (I was hoping to be done by 4 or 4:30 the latest) so I had to scramble to arrange someone else to pick me up. She was already on the train by the time I realized I wouldn’t finish on time so she wasted her time coming out and my friend who did pick me up ended up even waiting an hour.
When they FINALLY got to me, the nurse who called me gave me somewhat of an attitude. Like it was all MY fault they had to stay longer. Well, if the receptionist hadn’t messed up the dates, that NEVER would have happened. I had to reschedule my entire DAY due to his incompetence, begged to get an appointment for this week and still waited 3 hours to finally get the procedure done! I went through so much more trouble and SHE gives me attitude? She didn’t even ask me if I wanted to hang my coat, like I saw other patients were doing. She looked at me as if she wanted me to get in the room and get this whole thing over with. Like I didn’t sacrifice ANYTHING AT ALL to get into that chair. Not only was I absolutely LIVID that I had to wait so long without warning but I had to feel bad because they had to do yet ANOTHER surgery.
As much as I want to, however, I won’t give them a 2 because Dr. Klein did perform very well. I overheard that he had plans so I imagine he must have had to reschedule WITHOUT making a big deal about it, at least not in front of my face. He’s an excellent doctor but the system absolutely sucks. Try to make early morning appointments, so the backup won’t cause you to wait to long. No matter what, there’s ALWAYS back up. I don’t ever remember having to wait less than an hour, even for 10 minute consultations. Bring a really good book or PSP, whatever to pass the time. If you’re more of an afternoon person, then I strongly urge you to check out other doctors.

Im writing this same review on CitySearch: I’ve been putting off having my wisdom teeth pulled out until it started bothering me. All four have broken through the gum line and food keeps getting stuck in between them, and also two have gotten cavities. I’ve decided to get them all out at the same time so my best option was to go to an oral surgeon because my regular dentist can only work on my two upper wisdom teeth. I’ve read all of Dr. Klein’s reviews and they’re all pretty much on target. I opted to be asleep through the whole thing, and expected a painful recovery but believe it or not, I have none. Aside from the normal swelling of my cheeks and some soreness, the pain level from 1 – 10, (10 being most painful), I’d have to say its 3. He’s either a miracle worker or I just lucked out. Im writing this on the 3^rd day after surgery and i’m already eating normal food. With careful chewing of course. My first initial consult with Dr. Klein, he took the time to run over the billing with me. Because of some negative reviews about the billing problems, I just made sure to run all the billing a week before my tooth extraction, i called my insurance to see if they will cover what is supposed to be covered, and I called Dr. Klein’s office again and asked what is to be paid out of pocket. Overall, I’m super happy with the results and I would definitely go back if I ever need to again.

Note. Dr Klein is NOT in bklyn. He’s in midtown. Unilocal keeps changing address to bk for some reason.
I am sitting in recovery right now having had 3 wisdom teeth extracted. I had complicated teeth very
close to the nerves Making the prospect of surgery very scary. I put it off for 5 years, running from numerous consultations — not feeling comfortable. A friend recommended dr Klein and i called or an
emrgency appt. I went in later that day, had consultation (which he took soooo much time to explain everything in laymans terms and did not rush me at all), and had the surgery I had been dreading. He
made it easy. I trusted him 100%, his bedside manner was the best I’ve seen in a long time. He even took the time to go over insurance concerns and cost in detail. So here I sit waiting for my ride to pick me up, still a little loopy from the meds, in a bit of pain, but 100% happy. I will be coming to dr Klein for many years to come.