Stop N Go Wireless

DO NOT SHOP FOR A PHONE HERE!
i came to this store in june with 2 ‘locked’ cell phones, hoping that one of them could be unlocked so i could use it in canada. the guy there told me it would cost me $ 60 (???) to unlock it and it would be cheaper to buy a new ‘unlocked’ phone. i purchased a phone whose brand i had not heard of (lynx??? yes, that should have been my first tip off). the box had been opened but i was told that it had not been used (they wouldn’t give me one of the sealed boxes (yes, my second tip off). when i got home, there were no instructions in the box and, of course, there was no manual online. i plugged the phone in and tried to charge it for 2 days but it would not charge. (btw, this phone is available online at amazon for $ 14.99).
i took the phone back 3 days later but they would not give me a refund per their «return policy» which is not stated on the receipt. they said i could exchange for something else. their next best ‘unlocked’ phone was an ‘altair z431’ (yes, my bad again…). they told me it was great and much better for texting. this one was $ 60 so i paid the difference and took it home. again, no manual inside. but at least this one turned on???
i got to toronto and took it to a cell phone place and the girl tried to activate the phone and showed me that the phone was not, in fact, unlocked. so i had to buy a whole new cell phone from them that i could use there.
upon returning to nyc, i tried to take the phone back but they would not refund me. not unexpected. terrible terrible store. do not go in there.

I would discourage anyone from using this store.
— When I came in to use my upgrade to get a smart phone they not only didn’t have the phone I wanted in stock and I felt completely unheard and was talked into getting another simple phone.
— The phone I ended up purchasing had worse reception and none of the alarms work consistently. I set all three each morning and typically ¹⁄₃ works. The phone was clearly worse than my original simple phone (so much for the upgrade).
— Because they are an independent store that sells Verizon phones, any changes you want to do with the phone can only happen at this store, so despite the fact that I would have preferred to deal with someone else, I was stuck with them.
— While being «served» the employees were eating pizza.
— On their wall they say they do exchanges only within 7 days but on their receipt they say they do them within 14 days.
— They gave me receipts with two different store addresses and numbers, neither of which have business answering machines.
— When I went in to exchange the phone within my 14 day period, I had to wait 30 minutes (because the manager was late) and then when I got in, the one employee said he wasn’t trained or qualified to be able to to any exchanges or answer any of my questions about potentially refunding a crappy phone. His manager, who was 30 minutes late opening the store, was at «a business meeting» and wouldn’t be back until 5pm. So, another day of my 14 day exchange period lost.
Don’t use this store.
Go to a Verizon Wireless store.