TD Bank

To Whomever is doing the hiring for this branch. The teller staff seems to be getting progressively less adept.
The guy this morning was half asleep, unresponsive, with trash all over his desk.
Still…free pens…2 stars for that.

Talk about two totally different experiences.
I think someone else mentioned it here, but the teller staff wasn’t particularly helpful. When asking a question about the notary public, they said someone would come along to help us in probably the most lethargic, disinterested way possible. Other staffers also seemed sleepy behind the desk. Maybe it was because it was a rainy, gloomy morning but the staff just seemed low energy.
Once someone came along to help us, the financial advisor/​notary public was very helpful and efficient. Our experience there was much better and they also were good about letting us know about some banking options there without being overly pushy. It was good to have helpful/​polite service without feeling like we’re getting the usual sales pitch, which makes me more inclined to consider their future services.
In terms of the tellers, I definitely have a much better experience with Chase. But the other folks here were helpful and very professional.

Don’t know about the tellers or the atm machines but I must say when it comes to the customer service representatives, they are way better than the ones I encountered at most Chase branch locations. They don’t push/​bully customers into investing and understand the sentence «no, I don’t wish to invest in any stocks or bonds today and want my cash to remain just that… cash». Finally a bank that politely inquires do you wish to invest and backs off when told «no». Chase should learn a thing or two that heavy handed sales tactics don’t usually work and often leaves the customer feeling annoyed at best and insulted at worst. Kudos to TD Bank in that regard! They are not pushy with pitching investment opportunities that you’re not interested in.

The ATM gave me a $ 20 nub, a.k.a. not a bill I can use. Now I’m forced to wait for customer service guy who appears to be dabbling on his computer — no customer sits in front of him. Its been 15 min. Honestly I’m not even sure he has been notified there are people waiting. Oh now he’s changing his jacket or something. Its one thing to be busy but I’ve been inconvenienced by their system and no one else is before me waiting for service. What’s joke. Never coming to this branch again.

I would never review a bank unless they were really bad or really great. Unfortunately, this bank is absolutely horrendous.
The average wait time is 10 minutes. They have 8 booths for tellers and usually only one or two tellers are available. You’re employees really need to develop a sense of urgency OR you need to have more tellers out there.
Absolutely horrible!

Best branch for customer service. Hands down

A little tiny branch right at Rockefeller Center. The ATM is designed a little differently and the space for them is small but no complaints here.

The slowest teller situation in the history of banking… consistently.

Super friendly staff! After being treated terribly and being completely unhelped at another location, I was overjoyed to try another location. What happened was when I signed up for an accout two years ago at 109^th street, they did not give me student banking (which I was supossed to be getting) instead they gave me a different type without telling me that i needed a minimum of 100 $ in it at all times so the bank was giving me fees and was saying I owed fees. Well at a location at 62^nd the man told me my account was shut down, also that they are not supossed to give accounts to Canadians.
Nothing was fixed, still had no idea why I owed money either.
When I went to west 50^th the kind lady explained everything to me, she reopened an account for me and set me up for student banking. Her manager was a super nice guy and was so happy that the problem was fixed! The lady even gave me numbers so I could transfer money from TD Canada to TD America with a simple call.
I could not believe the difference. I will deffinatly come here when I have any problems, questions and in need of service. The best service I have ever had.