JM Appliance A/C Heat

I have a home insurance policy and when the vent over my stove had an issue with the lights, the insurance company sent JM. After being here three times over a month and a half, there was still no resolution and an endless runaround about not having parts. I think they are just increasing the number of visits to be paid more or they are incredibly incompetent. I had another Austin appliance repair service come out one day after calling them and they fixed the lights above my stove in an hour with parts from Lowe’s. I wish I could give zero stars. You will be better off taking your business elsewhere.

Absolutely awful on scheduling. Just show up without any confirmation. If you don’t accept, they push you out for days, only to repeat what they did the first time. Please beware — they are an American Home Shield vendor. When I asked to speak to «Jay’s» manager, he said he does not have time for this, and simply called AHS to cancel on us. Really bad business practices. Stay away.

I called a few different companies to get our oven fixed. JM was the first one that I contacted that was polite and seemed to have good customer service. I called late on a Friday and setup up the appointment for 10−1pm on Saturday. He showed up early in window and got everything fixed in about 20 or 30 minutes.
We called because the oven wasn’t lighting, but we also had a burner that was pretty weak that he also fixed up for us free of charge! He was also kind enough to show me what he did to fix it so I could take care of it in the future. No complaints here.

This company is a HUGE scam! Our A/​C went out last night so I called my home warranty place to issue a service call. JM Appliance was their recommendation. Joe answered quickly and was able to come out quickly. I thought I had good luck. Looked at our A/​C unit and said nothing was wrong with it except it was a little low on freon so he put in about 2 ½ gallons of freon and everything would be working properly and to call if it wasn’t. Great! Paid my $ 60 and waited anxiously for some cool air. I gave it an hour to cool down even 1 degree which it didn’t. So I called Joe back to let him know that it still isn’t cooling and now the fan on the unit isn’t even working anymore. He said he’d call me back in 10 min. An hour later and still no phone call, I call him. No answer of course! After multiple attempts and still no answer and no return to my messages either. I’m 6 months pregnant, hot and pissed off! I placed a complaint with home warranty company and will be placing a complaint with the BBB as well.

We have a home warranty through Home Warranty of America since we bought our house less than a year ago. Our AC turned off, so we call HWA who sent out JM appliance to repair it. They got here and said that it was turning off because the pan that fills up wasn’t able to drain properly. So, the AC was turning off so it wouldn’t overflow. JM appliance said they would fix it so it would drain properly. The next morning we wake up with water pouring from our ceiling. The man had set up the drain crooked so it wasn’t turning off the AC and it was overflowing the pan onto the ceiling… down the walls and onto our hardwood floors. There is water stains all over my ceiling and JM Appliance is refusing to fix the damage to our house because «it wasn’t working properly in the first place». Well — at least it turned off the AC instead of spilling over and damaging the entire house. I would never do business with this company again. I am surprised they didn’t offer to fix it in the first place considering it was their fault the water poured over the pan. It is sad that a place like this can stay in business. Of course the Home Warranty place doesn’t cover secondary damage… so we are trying to file a claim on their insurance. What a pain.