Best Western Regent Inn

Coffee machine didn’t work. Seriously?

I had a very pleasant experience at the best western here. It’s not fancy or overly nice, but the staff was INCREDIBLY helpful. They provided me with breakfast when I missed the window and they had an employee drive me to the uconn bus stop when my cab was running late so that I wouldn’t miss my ride. Really appreciated that. Only complaint was that my tv didn’t really work— it would turn on but I couldn’t change the channels.

So bad! Stayed here with my schools Model UN club and I was so disappointed. Room keys didn’t work half the time, no one EVER at the front desk answering the phone, rooms have no temperature control, television does not work, bed is terrible and you can feel the springs. I don’t want to ever have to stay here again. Sad.

Fancy this place is not. You get everything you need at a price you can’t argue with. Have I stayed in places better? YES. However, if you need to be in the Willamantic area, your choices are few. The rooms are fairly modern, parking was well-​lit, ample and secure, Wi-​Fi was almost non-​existent from our wing. They had a small supply and sundry stash that you could purchase from. Mattress was pretty good compared to what it could have been. It was just fine for what we needed accomodations for… which was location convenience.

Avoid. I’d rather drive the ½ hour from the Hartford area. Unfortunately, not much from which to choose in the immediate Storrs vacinity.

Worst customer service all the way around. My son reserved a block of rooms for his wedding. It is THE regret of an otherwise wonderful day. First, it was extremely difficult to make a reservation. After multiple calls where no one bothered to answer the phone (what kind of hotel doesn’t answer their phone or have a recorded message with office hours? I know, one that couldn’t care less about its customers) I finally got through and reserved 3 rooms. After waiting a week for confirmation emails, I called back and was told the reservation was never put through, so we did it again. I got my confirmations. 4 weeks later I get a call from the hotel needing to go through each reservation again although they wouldn’t tell me why, for at least ½ hour. I had to contact them again the morning of the wedding. I called nonstop for 2 hours with no one answering. In desperation I called the 800 number for help. They called the hotel and also got no answer. When we checked in the hotel lobby smelled of sewage. Virtually every guest had an issue with their room… door wouldn’t close, bathroom was full of used towels, toilets were clogged, someone else was already in the room they gave us. It was just horrible management. The block of rooms was spread throughout both buildings of the hotel instead of together. When we arrived from a very happy and beautiful wedding on a shuttle bus we were met by a woman with a plunger who identified herself as the manager. She told us we were too loud and stated we could not stay… in the hotel we already paid for. She threatened to call the police, then she did. She actually called 911 on a group of wedding guests who had just had an amazing day and were happy… there was no chance to be either loud or quiet, her mind was made up in the parking lot BEFORE we were off the bus. The police responded and basically told us to ignore her and continue on. This wicked witch of a manager went out of her way to ruin an otherwise perfect event. The customer service was absolutely horrible. This Worst Western had caused 125 guests to seriously question whether spending money at any Best Western will be worthwhile. I am still amazed at how very inept, rude and even mean the people involved with this establishment proved themselves to be. I will never stay here again and will go out of my way to ensure that everyone I know stays far away from this place.

This place is an amazing value. Fresh renovations in the lobby set me at ease when I checked in, since I was nervous about whether or not this place would be nice! (I must admit I get picky). However — the lobby has a great modern flair and as we entered the hallway to head toward our room I immediately noticed brand new carpets. Regardless of a slight cigarette smell, the hallways were very clean and inviting. The room was great. Again, looked fresh and clean and I could tell renovations had been made. Free wifi, nice TVs, a fridge and microwave were all included in our room (king sized bed). Also, breakfast in the lobby beginning at 6 am!
It’s obviously not a Hyatt or Hilton, but for a quick trip to Connecticut to visit UConn or other surrounding areas, this Best Western is perfect. It’s walking distance to a few restaurants, an ice cream shop, and a few other stores. Also just a short drive to Willimantic, where we went into town for dinner and drinks.
My boyfriend and I are just in town for a family reunion for two nights, and we are so happy to be staying at a place with such a great value. Definitely recommended!

The room is clean, did not have the ac on and the room smells. The pool is small, we encountered a family that not only took over the pool itself, but all their tween girls took over the lounge chairs as well but never once sat in them. Since there is no life guard I sure am glad one if the moms spoke up to my 1 boy. No pool towels. I kept looking longingly at the pool camera, to no avail, no help ever came. I believe there are a couple if inns or b&b’s close by, please pick them!!! Grounds keeper/​window washer was nice.

I have stayed at other best Westerns, most recently in Arlington, Virginia a couple of weeks ago, and have been disappointed in the past. I was nervous to stay in another best western, though this was the closest hotel for my aunt’s funeral.
Two people in particular made my stay very worthwhile: the gentleman at the front desk, I believe his name is Alex, who greeted us point first got there; and Jennielou.
Alex was very friendly when he came in, helpful and courteous, and set us up with the real appropriate for my 84-​year-​old father. Nice guy and the kind of person you want working at the hotel.
Jennie Lu was hands-​down the best customer service representative I’ve ever met at a hotel.
I met her at breakfast when there was a problem with the waffle iron. She spent 20 minutes trying to get it to work for me, and even though it didn’t, I really appreciate that she went out of the way to do so.
Even though breakfast was only scheduled for another 10 minutes, at my request she had more omelettes made for my father and I (we had driven in the night before, and were bit tired so we slept in). That’s the kind of thing more hotels need to do. It’s the little things that bring you back.
My father left his suit in the room, and Jennielou called me almost immediately after we left the hotel so that I could come back and get it.
She was quite friendly and pleasant to talk to, but I also appreciate how she was very friendly with her maid staff, and you could tell they appreciated her as a manager.
Quite simply, I would return to this hotel simply because of Jennielou.

Helllllloooooooo Storrs!
If you find yourself in the area, you’ll soon realize pickins are slim for places to lay your weary head. This is just about the only part of Connecticut that I had spent no time in up until now and I can’t say there’s an overwhelming reason to visit Storrs/​Mansfield unless you’re checking out UConn, Eastern CT State University or like myself, brought to the area for work.
The Best Western Regent Inn seemed like a good bet when an Orbitz searched revealed only the BW and some grainy photos of a Bates motel look alike.
Check in here was strange– slow, despite no other patrons. Plus the girl forgot to tell me my room number or give me my paperwork before trying to shoo me out the door. The key card readers granting entry to the doorways on the second building were broken and only read my card 1 out of every 30 swipes. This was annoying when trying to get into the entryway leading to my room. The room itself was okay but walls are thin and I could hear everyone opening and closing the outer doors to the building throughout the night.
On some nitpicky notes: less than half of the TV channels worked, the free continental breakfast was tapped out by 7:30am on a weekday and the fitness center was teeny tiny. Upside? Free wifi that actually worked. I’d avoid returning in the future but all in all, it was probably the least murdery choice in the area.

Mansfield Connecticut… definitely not the most exciting place to go. There are basically two reasons anyone would visit, UCONN and Eastern. So recently I was in town to visit a friend at UCONN and decided I’d had enough of the whole couch surfing scene but I didn’t want to blow a lot of money on a room. This place was perfect, when I checked in the lady at the front desk was extremely nice pointing out a couple of restaurants in the area.
The room was much nicer than I expected especially for a Best Western. It was very clean and it looked like the lobby was recently renovated. My room even had a 46 inch flat screen. I even took advantage of the hot tub. The best part was the free breakfast in the morning. If I am ever enticed to return to Mansfield I will definitely be staying here again.

Okay I hope this is not the only hotel in this town. I’m only giving it one star because my room is clean at least I hope it is, well then again there is a roach motel tucked away in the closet. Upon check in, there wasn’t anyone there to check us in. What ever you do, don’t ask the front desk any questions about anything because they know «Diddly-​Squat». Oh and don’t bother calling the front desk cause they don’t answer any calls. I honestly think no one really works at this hotel. In a nut shell it sucks and management needs an overhaul.