Animal Emergency Hospital of Mansfield

I took my 8 month old chow in last night. In the middle of the night she was attacked by something. She was bleeding from her neck and from her head by her ear. They were very nice initially. They took her back shaved the wounds and cleaned them up. Then came back and told us she needed surgery. Over $ 1600 surgery. After telling them I didn’t have that kind of money the tech told me there were a few things that could be removed from the itemization that would bring the total down to $ 1300. I responded I still do not have that kind of money. Her reply was «well this is er and it is Mansfield «. I am disappointed that it was more about the $ than my puppies well being. So not being able to afford the surgery, I asked what do I do? Their response was they would bandage her up and give me pain pills and antibiotics and I could take her to another vet in the morning for the surgery. This still cost me $ 263. I took my puppy to another vet. No surgery necessary, they had to shave the wounds more, drain it, re clean the wounds and said do not bandage. My best advice. .if your animal can make it through the night to get to a regular vet don’t go there. I will not return.

I took my Jake in 10/​27/​2015 at about 11:30 pm he had had a seizure, as far as I knew, he had never had one, after paying $ 429.36 for blood work and radiographs they said the blood work was fine but his radiographs were abnormal. But he also said it could be just belly fat we don’t know till we do ultra sound. The Dr. Didn’t seem all that concerned at all, almost as if we were making a big deal out of nothing. Wanted to nickel and dime us for every little thing. The estimate for the ultrasound was $ 346.18. I spent all of my disposable income that I had that night on Jake. The conversation led us to believe that we should take Jake home and watch him to see if he starts to eat and drink normally see if he has any more seizures. And he did. He had a seizure the following day Tuesday at 11:30 am I called to speak to someone there and they told me that he needed to come back, I explained that we spent all our money the previous night. That I had taken money out of my IRA and it would be deposited on Thurs. I was willing to spend money to save Jake I just had to wait for the funds to be deposited. Could I leave a deposit of the 40.00 I had in cash until Thursday so that you can see him? «I’m sorry we just don’t do that.» They wanted 55.00 re check fee and it was literally not even 12 hours had passed since we left there at 1:45am. The difference is $ 15.00. I was told try calling a neurologist since it appears it was neurological in nature since his blood work was fine. The paper work they discharged with me said to bring him back there, or go reg. vet, if he had anymore seizures, yet I can’t because you say I have to have the recheck fee and the ultrasound fee upfront. Jakes regular vet at this time I also do not trust, that will be in a subsequent review, So, Jake had another seizure that evening at 10:06pm, another Wed. at 1 am, another 1:51 am which I believe also included a stroke, he never fully recovered after that, I didn’t need a vet to tell me he was dying. He had another seizure at 6am. I can’t keep wondering if they had just let me bring him and started him on seizure meds that he might still be with us. I did call the neurologist they made him an appointment for Thursday at 3pm. He never made it to that appointment. It’s Thursday afternoon, Wed. Morning Walnut Creek Animal clinic allowed me to bring him there to humanely euthanized Jake. I COULDN’T watch him suffer anymore. You know what else they did, they allowed me to PAY for it when I go pick up his remains. Today the 3500 I took from my IRA sits in my bank account, and my Jake is gone. About 8 years ago, I had put down my Matisse from old age, Walnut Creek took care of her with compassion and showed the same level of profressionalism and non judgement I have ever seen.
I say that because I never got the feeling that this place really cared about Jake. I believe they were judging me and my husband as people who didn’t have money what they didn’t know is I am a MBA graduate student, I work for a well know financial firm. We don’t have alot of credit cards we have two. And we use those for emergency and pay them off right away. If something is bigger than on the card we get money out of our other accounts because we don’t like to be in debt. It doesn’t matter anymore, I know now that I will always use Walnut Creek Animal clinic going forward for all my needs. If I need a emergency service the neurologist I never made it to has emergency services they seemed even on the phone to care much more about Jake then the people who stole 430.00 from me and where to heartless to have him come back in less then 12 hours later and accept 40.00 on a 55.00 recheck fee. Shame shame shame shame on you and your practice.

Our dog Poppy has been seen twice by these awesome doctors. The first was when she was bitten by a brown recluse spider. The second time was August 2015 when she developed a horrible infection from a cyst on her hip. Emergency surgery was performed on Sunday. After a few weeks of recovery our dog is happier and healthier than she has been in years. The vets and support staff have been amazing. Thank you… Our family is happy and healthy with the staffs amazing help. The Kraus Family

Had a k9 emergency, vets were great and kept in touch. Great bed side manner, great techs and staff, I’m glad I have them in case of an emergency!

This is our second time here and the staff is excellent. They are kind and gentle and go above and beyond to do what is best for our dachshund. Definitely the place to go when in need of late night or weekend vet visits that weren’t planned. Sookie and I appreciate all the hard work this staff does to make things smooth.

Let me start by saying that husband and I don’t have children, so our dogs are our kids! My little yorkie was born with health problems and at about the age of 9, she was on a rapid tailspin of declining health-​failing kidneys and the recent discovery at this clinic of an enlarged heart. In 12 yrs, not a single vet noticed her heart issues or mothy kidneys except this ER clinic. I was blessed to have had the opportunity to take my yorkie there and they became our regular vet clinic-​not just an ER. They prolonged her life as long as they could.
Unfortunately, I had to make the decision last month to stop my baby’s suffering and put her to sleep. I chose to do it here-​where the vets are extremely compassionate and highly skilled. We were placed in a nice room for as long as we wished to say goodbye. Then I was allowed to hold her while the doc administered the drugs. All things considered, they made this devastating event as easy as possible for me. They even made a little cast molding of my baby’s paws and painted it. I also received a sweet handwritten card in the mail from the vet that worked that evening. I will always appreciate the staff here…
RIP Sace

They were great when our dog was sick with pneumonia. Luckily we didn’t have to hospitalize him which would have been way more expensive. I though our couple visits here would have been a lot more expensive. The customer service was amazing!

Excellent emergency service! My sweet golden retreiever was on her death bed with pancreatitis. Karen gave me prices of what needed to be done before actually doing it so there were no surprises. My sweet girl spent the night, and I knew she was being taken care of. Their aftercare letter was thorough and provided additional information about pancreatitis. I’m happy to report my dog is completely back to normal thanks to this hospital. The get well card my dog received was truly the cherry on top. I wouldn’t take my dog anywhere else during an emergency!

Very helpful, caring and and kind service provided.
Extremely thorough and staff gave plenty of useful advice including in aftercare.
Prices seemed reasonable for the services provided

Our Australian Shepherd, Ariel, cut her pad in half on some glass at the lake. Frantic, and terrified about an emergency vet bill, we took her to the Animal Emergency Hospital in Mansfield. She was wet, bloody and her paw was wrapped in a plastic bag. We called ahead and they were waiting for us when we walked in. They scooped her up and took her back. We filled out paperwork and had a brief wait. The doctor came out and gave us a complete run down of what he wanted to do… And gave us options. I was pleasantly surprised! He was very comforting and put our worries to rest quickly. The tech came out about 5 minutes later with a price sheet. Asked us if this was okay before they proceeded. I had them remove some of the meds (we already had at home) and the e-​collar and he happily reprinted the new receipt. The lobby was stocked with snacks, drinks and bottled water. The entire facility was clean and comforting… Like a resort lobby rather than a pet hospital! Literally, within 20 minutes of walking in the door, Ariel was back at our side! They had her bathed, blow dried, an bandaged her foot. We were blown away!!! What could have easily cost $ 400 at any other emergency clinic, cost us far less than we had expected! Thank you AEH!!!

I took Max there because Max seem a little bit abnormal. The staffs there were great and very friendly. The hospital was very clean and I like the idea that they have patients rooms.
After Max was discharged they called a few more times to make sure Max was recovering well.