Lowe’s Home Improvement Warehouse of Mansfield

These guys and gals have no idea how to treat a customer or keep track of an order. Been waiting for three Yes three weeks for a door that should have been installed in a week. No one seemed to give a rats ass that the could not find our contract or anything else in their store. It’s all good they have lawyers for breach of contract for these things. HOME DEPOT will get all my business from now on.

Awesome customer service seen today. I purchased a gazebo from here which ended up weighing about 400lbs The guys that work the patio section were super nice and helped get that in my BIL’s suv. It took a couple tries to get it to fit but it finally ended up fitting in a way where we could tie some rope to close the hitch. I was very happy with my purchase and would definitely recommend.

Worst customer service in the area! Nobody willing to help you, even people who work in a particular department don’t know their stuff. Don’t waste your time, just go to the competition down the street!

We purchased a washing machine along with an extended warranty. When the washer quit working they sent a repairman within a few days. He hooked the diagnostic up to the machine and it showed nothing wrong so he cleaned a filter and said to be sure we use the machine cleaner once a month. The machine is still malfunctioning so we called them out again and they no showed. The folks at Lowes sent out another company for Monday. On Monday the guy scheduled called in sick so they moved our appointment to later in the day and it turns out he can’t make it because the call he is currently on requires more time. So they come out Tuesday and he reset the computer and the machine still does not work. So we schedule them again and they replace the control board and yet again it still does not work. They are now scheduled to come again on Thursday.
Up to this point, they have already been here three times and scheduled for a fourth, plus two no shows. Hubby is self-​employed and has had to reschedule and rework his appointments and clients for six different days.
The warranty says: «After three of the same major failure service repairs have been completed on three separate occasions within a 12 month period on an individual product, should that product require a fourth repair, as determined by us, we will replace it with a new, rebuilt or refurbished product of equal or similar features…»
We called Lowes Service requesting to redeem this part of the warranty and they tell us that cleaning the machine is not considered as part of the warranty and resetting the control board is not considered as part of the warranty. The warranty states three separate service repairs where replacement parts are involved.
When they sold us the extended warranty, they emphasized the Lemon policy, and pointed out that the features include «No hassles, loopholes, or hoops to jump through. Your repair will be handled quickly by an authorized expert technician.» (quote from the policy literature).
I cannot express our level of frustration at lack of service and loss of time and money (laundry mat). We have been told «there is nothing they can do. Wish we could » so many times from the Service Center.

The store in general is fine. However, the delivery department is lacking a lot in customer service and follow through with customers. *note the issue is not with the delivery drivers, they were extremely nice and helpful*. I had product delivered before 4^th of July and the store sent incorrect part with it to complete the install. I have had numerous calls, visited to store twice, and no response back from anyone in that store. The delivery manager apparently only works until 1pm, so getting any response back is challenging.
In addition to the lack of follow through from the store to have my missing part delivered, when they did deliver the initial piece, they told me early afternoon. At 6pm I was calling the store and they said I might get it but don’t know. They also scheduled me for morning delivery for 4^th of July but didn’t show up until 345 in the afternoon.
I have not had these issues with arlington location, just mansfield.

This lowes in mansfield is a handy little store. It’s fairly easy to get in and out of and very well stocked. My last visit was one that impressed me and this is the sole purpose of writing this review. We came in on Saturday with a project in mind for painting our shop, that has a plain concrete floor, with epoxy paint. We ventured over to the paint desk and I asked about the epoxy paint and if they carried it. We happened to have stumbled upon, and I can’t remember his name, apparently the epoxy paint expert. He led us over to the section where it was located and asked us a bunch of questions regarding if it was painted already, have we cleaned it, so on and so on… Long story short he was literally a wealth of knowledge as far as how much to use, how to prep, all the way down to what size roller we should use (¼″ lol). I was thoroughly impressed. It’s nice to have someone so knowledgeable working in a department you are asking questions in… not all places hire people that are that informative. I really wish I could remember his name because he deserves some credit for helping us so much. To wrap it up he got all of our paint mixed the color grey we chose and our sealer shaken up. We thanked him for all his help. Lowe’s definitely needs more employees like him.
****i came back in to get two extra gallons of the epoxy paint to finish the extra final coat. The same gentleman was there and helped me again. His name is Christopher and he was extremely helpful again. I just wanted to add this to my review because he deserves the credit for such good customer service! If you need anything from the paint department and he is there opt to get him to help you.

Went here last night! Fantastic customer service I couldn’t ask for anything better or people more helpful. And I came in during a small rush. I was hesitant because of all the negative reviews but it was nice and so were the people.

David is an exceptional employee in this store. He is the person I try to find to help me. I have had interactions with others in the store and found them lacking knowledge or interest.

This place is hideous! We waited to get an applicable forever… Then once we were rung up the lady put my Dryer as a Washer and I asked if that was okay, she said «yeah it doesn’t matter» then as I’m 20 minutes away, I get a phone call from Sam, he was SO RUDE!!! He made us come all the way back… HORRIBLE EXPERIENCE!

Even though I don’t live here any more, I do still frequent here while maintaining my rental house. I have spent thousands of $ here over the years and have always been happy with the service and selection. There’s not much you can say about a Lowes, but that it’s A-​OK with me.