Zaxbys

They got new management and you can really tell. The food is horrible now and they charge for sauces now which is even worse since they raised their prices and I already pay $ 10 for one meal and a drink! Customer service is not as good as it use to be. I don’t see this place running for much longer. Wish it could go back to the old Zaxbys I loved!

While I was in the drive-​through today, I saw a girl pick up a dirty napkin that she was using as a tissue and blow her nose. Then just use germx to wash her hands. Not soap and water. Hand sanitizer is nice but soap and water is the way you should clean your hands when handling food. Disgusting.

I’ve never even heard of this place or knew what to expect. It was right next door to where I was waiting on my car to get detailed. The «chicken fingerz”#1 with the «zaxs sauce» and the texas toast was bombbbbbb. The young lady Chasity was very helpful and nice. I would deff come back!

For the price… Its not all that great.
I use to eat here all the time in LA and I love the chicken. So it could be the location.
I came for the chicken strips, and these tasted dry and not like what I expected. I was ready to sink my teeth in tasty, juicy tenders.
So since I’ve only had it once here in Texas, I’ll give it another try. Maybe the next time it will taste better.
*fingers crosses*

I love this place! The seasoning they use on their chicken and their dipping sauce is amazing! Their fries are well seasoned and crispy too! Don’t salt your food until after you’ve tried it! I always get a grilled chicken sandwich here or chicken strips with cole slaw and fries! Yummy yum! I don’t go here all the time because they are a little pricier than other chicken places, but totally worth a visit!

I love this place! The Boneless Wings N Things with Sweet N Spicy Sauce is my favorite! The Fried White Cheddar Bites are a great appetizer. The place has really cleaned up and has friendly employees working now. I eat here several times a month.

One of my absolute favorite go-​to chicken spot, since I lived in North Carolina years ago.
Everything I’ve had here is good, my favorite thing is Wings & Things, chicken fingers, boneless or (bone-​in) wings with seasoned fries, celery, texas toast, with ranch and Zaxby’s sauce!
It tastes good enough to be like bar food, but it’s not. You can dine in or go through the drive thru, and on a lunch break it’s perfect for that.
Try it, they have wings, fingers, chicken salads, sandwiches. Try some!

Been twice… didn’t like it either time! Same zero personality kid at the register both times. Same manager floating around in a mostly empty dining room. Didn’t like the chicken fingers or the wings. The Zax sauce doesn’t hold a candle to Raising Cane’s. Sides were meh. Floor was a slippery mess. Won’t be back.

Chicken strip are okay. Staff is rude and for the love don’t get your order to go because it will be wrong 99% of the time. I would suggest going to any other chicken joint before this one.

Had only went to this place a couple times and only on the east coast and thought there wasn’t any locations in my area until I happen to see a commercial for it. Oh the excitement I felt when I found out there was! My best friend introduced me to this place when I visited him and I instantly fell in love. So I could not wait to go and the only thing I’ve ever gotten has been the kicken chicken sandwhich, it’s a wonderfully delicious sandwich of tasty chicken tenders on Texas toast smothered in buffalo sauce and ranch. Mmm.mmm.mmm! So good and this location did not disappoint… I mean you can’t mess up this sandwhich because it’s already a mess! A fantastic mess! The fries are just right with the perfect seasoning on them… thankfully this location is a lil out of the way for me, otherwise I’d be here frequently and I really don’t need to be. All and all this girl’s inner fat kid is happy and was satisfied.

It’s a really quick place if you want to pick up something fast or if you’re on the run. They chicken strips which I always order is pretty tasteful & flavorful. It comes with a sliced of buttered toast and one crinkle fries.
Talking about a really cool coke machine, you have to stop to check out this cool machine. It’s really fast food if that’s what you’re craving for. Chicken…

Zaxby’s is great if you use the Zax Sauce with the chicken tenders. Need to get the humidity in the place fixed so the floors don’t get slippery and the service isn’t great. However, all these things don’t make the food any less fantastic.

Normally I LOVE this place. I’m sad to report on this visit the floors were a greasy slippery mess. I ordered my fave, The Blue Salad. Normally I get it tossed in Zax sauce instead of tounge tourch. This time it was a HUGE production. The counter lady didn’t know how to ring it up, she asked the cook and he said «nope can’t do it». They do this for me at lunch all thee time, the final outcome was I didn’t get my salad and I went with a sandwich with Zac sauce instead of tongue torch. If you can do that, why can’t you do that to my salad???

A little less appealing this time around. The food was just ok and the service left a lot to be desired. The worst part was the fact that as we walked in, an employee was in the process of screaming profanities at a customer in the drive through… I know it’s fast food but come on… Where’s the professionalism???

My fiancée and I decided to stop in and try here because the local BFF was packed and we were starving. The place looks fairly nice for a fast food restaurant on the outside, which makes it slightly more appealing.
When we walked into order, I informed the cashier I had never been in there before, but he proceeded to keep asking what we were ordering. My fiancée then began to order, and I ordered after him. I asked him what type of batter their chicken was fried in, if it was soft or crispy. I’m pregnant so if it was the soft kind I would have opted for something grilled. The cashier then informed me he had no idea what was on the chicken he didn’t eat it… Okay.
I went ahead and ordered the same thing as my fiancée as to not be complicated, and the cashier repeated what we had ordered and he actually got my fiancées order completely wrong. However, we were hungry and decided to just roll with it.
After ordering I went to the soft drink machine. Of course the ice machine was broken, and they were completely out of iced tea. After all of the employees began a pow wow of sorts with a bunch of high school kids that didn’t work there next to our table, our food was finally ready. The chicken strips were decent, and of the four that I ordered only two were burnt. The chicken strips were incredibly small, the fries were pretty good, and the fried cheese was actually tasty.
Overall, if you could go to crispys, churches, or chicken express… Do it! But if you were going to starve to death I would probably still eat here instead.

One of my favorite chicken spots! Very upset to see the fanta cherry go… The new machine doesn’t have the same taste as the old. Bring back the old soda machine!!! :(

Good food but the employees aren’t always friendly and sometimes they’re REALLY slow.

I came to Zaxbys the other day because I heard they are better than Cains’s chicken fingers. Pretty bold statements. I ordered the Chicken Tenders to go and I found they cooked my chicken a little too much and there wasn’t much seasoning. The fries were good, crinkle cut and I didn’t try the toast. I may give them another shot since they are down the street from my house. So it’s a meh from me.

I give the Mansfield location a low rating due to their lack of customer service and inconsistent food quality. I actually prefer the taste of Zaxby’s chicken fingers over Raising Cane’s; however, this location forces me to drive farther to get chicken fingers at Cane’s. One day I ordered some buffalo wings and a chicken finger plate to go. When I got home I noticed that all 10 of the buffalo wings were wing pieces and there was not a single drumstick in the mix. I then open my chicken finger box and find that there was no Zax sauce, just ranch dressing!
I write a letter teling them that their service needs to step it up and I am surprised that teir service is not friendly and outgoing like the other locations I have been at in the SE United States. The store manager never calls, but I do get a letter in the mail from corporate offering me «5 Free Chicken Fingers».
Eventually I get an email from a District Manager who tells me that he does not understand how his retaurant id any different than other Zaxby’s locations in Georgia, Alabama, etc. I tell him that the service received by employees is far superior and the food quality is better. Their employees look like they are happy to be working there and the food tastes like it is made to order. The Mansfield employees look like they are mad that they are working there and the food tastes pre-​made and is sitting under a warmer. Furthermore; one time I was there the Manager was at the front counter and he did not greet a single customer while he was playing around on the register.
In the meantime while in Mansfield/​Arlington, I will drive further to go to Raising Cane’s where the employees are proud to work there anf the food is fresh.

Really good chicken salad!!!
I pass by this place a couple of time and wonder what it was… Finally made my stop in today and got the chicken salad because a co worker suggested it. Gotta say I love chicken salad but this has got to be one of the best!!!