Burlington Coat Factory

My wife bought a pair of shoes at Burlington and needed to return them because they hurt her feet after a few minutes of wearing. She had them a couple weeks before she could return them and could not find the receipt. They would not return, credit, or work with her in any way, so now she has a pair of shoes she will have to sell at a garage sale for pennies on the dollar. It is sad when a company will not take their product back when there is a problem and when their label is still on the shoes. We will not buy there again and suggest those reading this please beware of their weak policies.

The good in my review is that the store is very well maintained/​clean. I’d say that they need to work on the customer service aspect. No one greeted and or asked if I needed any help during the one hour I was in the store. At the end at the cash register… The girl (short black hair and glasses on) did not ask if we found everything ok… Instead she was very rude when asking me to swipe my card.

The worst experience I came to return a gift my mother in law bought me for my new born she tossed the receipt and now they are saying they will give me mark down from 79.00 cash she bought and they only giving me 29.99 this place is bull this place has the worst return policy and only expect to take your money when returning without a receipt these people have the worst costumer service they don’t have no brains on how to deal with costumers on a base to base situation

The service here is not good. I don’t know if I came on a bad day or what but the service sucks. one of the associates that was working the fitting room was very rude and snatched clothes from my cousins hands that she decided not to get. I did buy a pair of knee high gladiators and by the time I got home and put them on, they started falling apart, can you say cheap? Not my kind of store. And when I went to go return them I had to wait in a long line just to get told to go to customer service to return them.

This store is organized and clean. I had low expectations because I have shopped at the Modesto location. But this store left such a good impression on me that I will travel the extra 15 mins again rather than going to the Modesto location which is 5 mins from where I live.
The clearance section is even organized! I always try to buy things at their lowest price and I purchased women’s jeans Lucky Brand on clearance for $ 11!

Good store overall one of my favorite places to shop in Manteca they have a good selection to choose from. Not to mention great prices. I usually purchase ties, shirts etc.
Although it can be a tad expensive compared to other outlets. One of the lady’s handling my return was quite rude (my reason for a 4 start)
The women at the register are always great and on point. They make the store look great and uphold the standards the store has put in place. I would come back some time.

I tried to return defective sheets, which were like sleeping on Velcro. Our feet & hands caught on these sheets & we lost 2 nights of sleep. Originally, their employee offered me store credit, which i agreed to, then the manager walked into the conversation & refused to return them. The store said they don’t return anything that’s been used, because they cant resell it. How can you tell it’s defective if you don’t use the product? And why would they want to resell defective products? They even told me to try to sell them in a garage sale, ! I had the original receipt & packaging. I’ll never buy anything there, ever again. They treated me like I was trying to get away with something, when they’re the ones who are ripping off the public with their crappy merchandise.

Lots of nice coats, really great prices on kids clothes

Couldn’t find anything I was looking for. Seen lots of good deals! This place is so huge inside I couldn’t even check out all the the deals in the store in the hour I was there. Maybe next time :)